Service Design Blueprint Template

Service design is based around improving the customer experience through the designing and marketing of services. It is also proposed that a business should develop a service design blueprint to detail the processes within a company and how each process interacts with other processes.

 

Professionals attending a Service Design Classroom Course

What’s Included in a Template?

A service design blueprint template typically includes the following:

  1. Physical Evidence – tangible items that are related to each step of the process
  2. People Actions – user steps
  3. Front-Stage Actions – technical interface/tools people interact with
  4. Back-Stage Actions – non-visible technical requirements
  5. Support Channels – activities/tools required for the process to be executed

 

Learn More About Service Design

In our classroom-based Introduction to Service Design course, we will cover essential knowledge. With an emphasis on service design blueprint examples, you will learn how to create a service design template using the basic service design tools.

 

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Our service design course will provide you with the knowledge of the methods, tools, and techniques used in the industry today. Find out more about this course here, and our full list of courses are available here.

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