Jim Francis

Career Summary

Jim has spent a lifetime devoted to innovation and business development, exploiting technology to deliver better customer satisfaction. In fields including process engineering, IT design, delivery, and methodology, management, organisational change and business strategy, he has had roles from practitioner to manager, consultant to senior executive and has always been passionate about maximising the ability of the organisation to learn and mature. Jim became a systems consultant after starting as an industrial engineer. 
His significant roles include:

  • CIO of a large manufacturer, responsible for the Computer Integrated Manufacturing (CIM) transformation. 
  • IT strategist for an Australia-wide timber conversion and production conglomerate
  • Programme Manager,  Architect, Lead Business Strategy Consultant (Telstra contracts) 
  • CIO and director of a nascent global web-enabled retail franchise (DX Ltd)

Training Credentials

Jim trained in electrical engineering and extended into industrial engineering and computer science. His career was supported with industry courses in specialist IT disciplines, communication, sales, facilitation and conflict resolution.

Training Philosophy

Excellence of the trainee’s learning experience is the key criterion. Rigorous engagement with the knowledge is the method.  Participation is the key to a successful and memorable outcome. The reward for a trainee is not just a ticket for certification but the confidence and enthusiasm to get their hands on the levers of change and the inspiration to use them effectively.