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ITIL® Foundation Bridge

ITIL® Foundation Bridge is a condensed version of ITIL Foundation (Version 5), focusing on the updates introduced by the new version.

8 Hours
Self-paced eLearning
Exam voucher included
Fully Accredited
Version 5
6-month access
Complete online at your own pace
$585.00
Before applicable taxes

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Course Overview

ITIL® Foundation Bridge is a condensed version of ITIL Foundation (Version 5), focusing on the updates introduced by the new version.

It offers a fast, focused route for ITIL 4 certificate holders to upgrade to ITIL Foundation (Version 5).

The new ITIL (Version 5) explores:

  • Digital product and service management
  • Value co-creation
  • The four dimensions of product and service management
  • The ITIL value system
  • The ITIL guiding principles
  • The digital product and service lifecycle
  • The ITIL management practices
  • Continual improvement
  • Value stream mapping and management
  • AI-native guidance and AI governance
  • Customer and employee experience (CX/EX)
  • Sustainability in digital product and service delivery

ITIL (Version 5) enables:

“The lifecycle mindset”

  • Make smarter decisions across the full product and service lifecycle
  • Anticipate change and improve service continuity
  • Break down silos between IT, product, and business teams

“The continuous improvement mindset”

  • Embed continual improvement into everyday work
  • Foster a growth mindset
  • Adapt to change quickly

“The collaborative mindset”

  • Improve collaboration across roles and teams
  • Align with modern delivery approaches
  • Promote transparency
  • Build end-to-end value streams
  • Co-create value with customers and stakeholders

“The AI-ready mindset”

  • Understand AI’s role in modern service value systems
  • Apply AI governance principles responsibly
  • Participate confidently in AI-enabled operations and decision-making
The ITIL® Foundation (Version 5) course is provided by GEL, an ATO of PeopleCert. ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

Who is it for?

  • Anyone holding any ITIL 4 qualification (excluding ITIL 4 specialist: Acquiring and Managing Cloud Services and ITIL 4 Specialist: Sustainability in Digital and IT
  • Any ITIL 4 certificate holder looking for a fast, focused route to upgrade to ITIL (Version 5)

EA Learning is Trusted by Leading Organisations Globally

KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine
TAC
Parks VIC
DOH
ACQ
Aurora
UNSW
SydWater
RBA
NDIA
McGrath
UWA
Club Marine
BSP
WA Housing
WesternPower
WyndhamCity
MainRoadsWA
URA
CAA
Salesforce

Learning Outcomes

  • How the ITIL best practice framework is used to boost the efficiency, effectiveness, and overall quality of IT-powered products and services
  • An overview of the tools, methodologies, purpose, and components of the framework
  • How the guiding principles can help organisations plan, create, implement, and continually improve market-leading IT services
  • The details of the ITIL certification path
  • Everything needed to pass the official ITIL foundation bridge certification exam

 

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Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.

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Beyond standard team training, our private classes feature contextualised discussions in a confidential setting, with a pre-class consultation to align on your organisation’s goals, challenges and projects, ensuring discussions and examples are relevant.

Huge potential to unlock savings.

Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.

Why EA Learning?

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We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.

We’re specialists, not generalists.

EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.

Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.

World-class instructors with real-world experience.

Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.

Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.

Beyond theory with immersive eLearning

Moving beyond passive learning, our eLearning courses feature engaging and interactive activities that reinforce key concepts, bringing them to life.

By integrating practical exercises and realistic case studies, we help to bridge the gap between abstract concepts and real-world implementation.

Private and public classes worldwide.

With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.

We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.

Syllabus

Module 0 – Welcome to ITIL Foundation

Module 1 – The four dimensions of product and service management

Module 2 – The four dimensions of service management

Module 3 – The digital product and service lifecycle

Module 4 – The ITIL service value system

Module 5 – Continual improvement

Module 6 – Identifying, mapping and managing value streams

Module 7 – The practice exams

Module 8 – ITIL Foundation wrap-up

Exams

ITIL® Foundation Bridge exam.

To achieve the ITIL® Foundation Bridge qualification, you must successfully pass the ITIL® Foundation Bridge exam. The ITIL exams are available online through a service provided by PeopleCert.

Upon completing this course, you will be equipped to begin preparing for the Foundation exam. To aid in your preparations, this ITIL Foundation eLearning course includes two practice exams designed to mirror the actual exam environment.

Before scheduling your exam, ensure that your device meets the necessary technical standards. For detailed instructions and further assistance, please refer to the PeopleCert website.

You should receive your exam voucher when you’re successfully enrolled on the course. For additional details, check the GEL Support & FAQs page.

ITIL® Foundation Bridge exam

  • This is a multiple-choice “Objective Test Question” (OTQ) exam consisting of 20 questions
  • There is a time limit of 30 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 65%: you must answer at least 13 out of 20 questions correctly
  • Passing this exam will allow candidates to proceed to exams for higher-level ITIL qualifications

FAQs

What is ITSM?

ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.

What is ITIL (Version 5)?

ITIL (Version 5) is the next evolution of ITIL, the world’s most widely adopted framework for IT service management. Building on the foundations of previous ITIL versions, it expands the framework beyond traditional IT service management into a unified model for managing digital products and services end-to-end covering everything from discovery and design through to delivery, support, and continual improvement.

Where earlier versions focused primarily on IT services, ITIL (Version 5) reflects the way modern organisations actually operate: digitally-led, product-centric, and increasingly shaped by AI. It provides the common language, guiding principles, and practical best practices that teams across IT, product, and business functions need to deliver consistent value, adopt AI responsibly, and improve continuously.

What does ITIL stand for?

Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.

What does the ITIL certification path look like?

Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’
Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.

How much is ITIL certification worth?

ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimised IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimisation and continuous improvement.

How can ITIL benefit businesses?

ITIL is a modern framework that fully equips users to optimise their IT practices. It creates cultures of continuous improvement, enabling organisations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organisations.

Who are PeopleCert?

PeopleCert

What other frameworks can complement ITIL?

ITIL seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.

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