ITIL® Foundation (Version 5) evolves the world’s leading service management framework for modern digital organisations. It builds on trusted principles while expanding into end-to-end digital product and service management. With AI-ready guidance, lifecycle clarity and a focus on collaboration, sustainability and experience, it equips professionals to deliver meaningful, real-world outcomes.
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As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.
Uplift your team’s capability through exclusive, in-house classes that embed your unique organisational context into class discussions, all while unlocking significant cost savings as you scale your training.
Technology evolves quickly. Your framework should too.
ITIL® Foundation (Version 5) is the next evolution of the world’s most recognised IT service management framework. Built for the realities of modern digital organisations, it retains the core concepts, guiding principles, and Service Value System that ITIL professionals already know and trust, so your existing knowledge isn’t lost, it’s built upon.
But ITIL (Version 5) goes further. By expanding the framework into a unified model for managing digital products and services end-to-end, it gives teams a shared language that works across IT, product, and business functions and breaking down the silos that slow delivery and frustrate customers.
New AI-native guidance prepares professionals to work confidently in AI-enabled environments, not just understand them. A redesigned eight-stage digital product and service lifecycle brings clarity to how value is created, delivered, and improved. And with sustainability and customer and employee experience built into the framework’s core, ITIL (Version 5) reflects the way high-performing organisations actually operate today.
Whether you’re new to ITIL, upgrading your existing certification, or leading a team through digital transformation, ITIL® Foundation (Version 5) gives you the knowledge, confidence, and credential to move forward.
The new ITIL (Version 5) explores:
ITIL (Version 5) enables:
“The lifecycle mindset”
“The continuous improvement mindset”
“The collaborative mindset”
“The AI-ready mindset”
ITIL® Foundation (Version 5) exam
This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 60 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 65%: you must answer at least 26/40 questions correctly
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
Passing this exam will allow candidates to proceed to exams for intermediate ITIL qualifications
PeopleCert Exam Information
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ITIL Foundation (Version 5)
Module 0 – Welcome to ITIL Foundation
Module 1 – The four dimensions of product and service management
Module 2 – Key concepts of digital product and service management
Module 3 – The digital product and service lifecycle
Module 4 – The ITIL value system
Module 5 – Guiding principles
Module 6 – Governance, value chain and practices
Module 7 – Continual improvement
Module 8 – Identifying, mapping and managing value streams
Module 9 – The practice exams
Module 10 – ITIL Foundation wrap-up
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL (Version 5) is the next evolution of ITIL, the world’s most widely adopted framework for IT service management. Building on the foundations of previous ITIL versions, it expands the framework beyond traditional IT service management into a unified model for managing digital products and services end-to-end covering everything from discovery and design through to delivery, support, and continual improvement.
Where earlier versions focused primarily on IT services, ITIL (Version 5) reflects the way modern organisations actually operate: digitally-led, product-centric, and increasingly shaped by AI. It provides the common language, guiding principles, and practical best practices that teams across IT, product, and business functions need to deliver consistent value, adopt AI responsibly, and improve continuously.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’
Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL provides users with a set of best practices for creating optimised IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimisation and continuous improvement.
ITIL is a modern framework that fully equips users to optimise their IT practices. It creates cultures of continuous improvement, enabling organisations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organisations.
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.
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EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.
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Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.
Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.
Moving beyond passive learning, our eLearning courses feature engaging and interactive activities that reinforce key concepts, bringing them to life.
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