In this two-day, EA Learning certified course you will be expected to participate in a team and learn to use Design Thinking techniques to explore customer-centred research, customer insight, and how it is applied in co-creating customer-centric services. You will be expected to engage in the program, with the potential to participate in the follow-up Applied Customer-Centred Service Design - A Case Study. At the end of the course, you will be equipped with knowledge of the methods, tools and techniques to help you plan this approach, to execute customer-centred service design within your organisation.
The difference with EA Learning is that all our instructors are highly-experienced practitioners in the fields that they train in.
This means that you receive real-world insights, tips, tricks and examples to contextualise and enhance your learning experience. Our goal is for you to walk away at the end of a training course with a set of tools, techniques and approaches that you can put into practice in your role.
Our training is trusted by leading organisations around the world.
Some of these are listed below.
At EA Learning, our mission is to provide industry leading training and certifications to IT Architects and Business Transformation professionals that allow them to drive their career development and be more effective in their roles.
We are passionate about equipping you with the knowledge, tools and capabilities to add tangible value to your role.
Focusing on skills that are highly sought after by organisations globally, attending our training courses can enhance career progression opportunities and increase your earning potential.