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As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
In today’s business landscape, integrating IT into strategic planning and continuous improvement is crucial for organisational success. The ITIL® DPI module provides a comprehensive framework equipped with terms, tools, and best practices dedicated to effective IT governance. This includes methodologies for organisational change management and oversight of Governance, Risks & Compliance (GRC). ITIL DPI is designed for organisations aiming to plan and implement long-term changes effectively while ensuring these changes are justifiable to stakeholders and contribute to a culture of continuous learning and development. This module is perfect for any organisation looking to enhance their IT governance and drive impactful improvements across their services.
ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL DPI exam, candidates must first have passed the ITIL® 4 Foundation exam.
The ITIL® 4 Strategist: Direct, Plan and Improve course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.
Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.
Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.
For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.
We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.
EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.
Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.
Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.
Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.
Moving beyond passive learning, our eLearning courses feature engaging and interactive activities that reinforce key concepts, bringing them to life.
By integrating practical exercises and realistic case studies, we help to bridge the gap between abstract concepts and real-world implementation.
With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.
We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.
ITIL® 4 Strategist: Direct, Plan & Improve (DPI)
An Overview of ITIL 4 Strategist: DPI
This introductory segment welcomes students to the course, detailing its structure and the expected learning outcomes.
Module 1: Concepts of Direct, Plan, and Improve
In this module, students explore fundamental concepts related to ‘Direct, Plan, and Improve’, focusing on differentiating essential terms such as ‘vision’, ‘mission’, ‘methods’, ‘operating model’, and ‘scope of control’.
Discussion extends to the management of planning across various levels, incorporating aspects of governance, compliance, and management.
The module concludes by examining the concepts of value, outcomes, costs, and risks, and their interrelation with strategic direction, planning, and improvement efforts.
Module 2: Implementing Direction and Planning
This module details the elements requiring direction and planning, employing key principles and methods for effective implementation. By its conclusion, students will understand how to distribute goals and requirements, formulate effective policies, and set adequate controls without overregulation. This knowledge enables placing decision-making powers at appropriate organisational levels.
Module 3: Principles and Methods of GRC
This module delves into Governance, Risk, and Compliance (GRC) and their associated principles and methods.
Students will be equipped with knowledge on the purpose and integration of GRC within ITIL 4’s Service Value System (SVS) and understand risk management and governance’s impact on DPI.
Module 4: Driving Continual Improvement
Focusing on continual improvement, this module discusses the methods and principles for fostering enhancements across various initiatives.
By module’s end, students will grasp improving the SVS, embedding continual improvement processes, and utilising assessment techniques effectively. They will also learn to develop and defend business cases and conduct improvement reviews and analyses.
Module 5: Managing Organisational Change
This module guides students through the fundamentals of Organisational Change Management (OCM) and its application in strategic direction and improvement planning.
It concludes with students understanding the extent, nature, and benefits of OCM and the essential interfaces within the ITIL value chain.
Module 6: Metrics, Indicators, and Reporting
Exploring measurement and metrics, this module emphasizes the importance of measurement, reports, key success factors, and primarily, KPIs. Students will emerge with a functional understanding of applying measurement and reporting principles to direct and enhance planning and improvement initiatives, including defining supporting metrics and indicators.
Module 7: Assessing Value Streams and Practices
This module evaluates the distinctions between value streams and practices and their impact on strategic endeavors.
By the end, students will know how to select and apply appropriate methods for directing, planning, and improving these elements.
Module 8: Engaging Stakeholders and Communication
Addressing stakeholders, communication, and feedback, this module covers the essential communication principles and change management techniques critical to strategic planning and improvement.
Students will learn to effectively communicate and influence others and establish robust feedback mechanisms.
Module 9: Dual Practice Exam Simulators
These simulators recreate the testing environment of the official ITIL 4 Specialist: Direct, Plan & Improve exam, providing an excellent opportunity for students to assess and refine their knowledge.
When ready, students can contact Good e-Learning to secure their FREE exam voucher.
Module 10: Course Conclusion
A brief module that marks the conclusion of the course and reviews key takeaways.
This course is designed to prepare students to sit and pass the ‘ITIL Specialist: Direct, Plan & Improve’ examination. In order to sit the exam, students must satisfy be certified in ITIL® 4 Foundation.
Passing the ITIL 4 DPI examination is a prerequisite for completing both the ‘Managing Professional (MP)’ and ‘Strategic Leader (SL)’ streams. However, students only have to pass the exam once.
PeopleCert Exam Information
Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.
PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.
PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.
Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.
Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.
You can find detailed information on PeopleCert exam terms and conditions on our exams terms and conditions page.
After passing the exam, you’ll earn the ITIL® 4 Strategist: Direct, Plan & Improve Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
ITIL® 4 Strategist: Direct, Plan & Improve
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.
ITIL 4 helps organisations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.
Take the first step to certification by registering yourself or your organisation for an upcoming public class.
Get in touch with one of our experts to find out more about the course and learn how we can meet your organisation’s requirements.
