ITIL® 4 is a leading IT service management framework. Formerly known as the ‘Information Technology Infrastructure Library’, it has a proven track record for helping IT teams optimise the value and strategic alignment of IT services, helping businesses to thrive in the highly competitive Digital Age.
This ITIL course offers an introduction to the essential elements of the framework. These include the Service Value System (SVS), Service Value Chain (SVC), Guiding Principles, 7 ITIL Practices, and more.
By the end of this course, you will have a clear understanding of how ITSM helps organisations create value by optimising the efficiency, speed, and evolution of services. You will also be ready to utilise proven practices and tools, pass the Foundation exam, and begin supporting permanent improvements in your organisation.
Who is this course aimed at?
Why should you take this course?
The ITIL® 4 Foundation online course on this page is provided by Good e-Learning, an Accredited Training Organisation of Axelos Limited. EA Learning promotes this course for Good e-Learning.
ITIL® is a registered trademark of AXELOS. All rights reserved.
An Introduction to the ITIL 4 Framework
This module provides an introduction to ITIL 4. It also explains the evolution of the framework and gives candidates an overview of ITIL 4 as a whole. The areas covered include:
Module 1: The Key Concepts of Service Management
This module addresses key service management definitions, as well as concepts of service relationships. It then explores how IT services create value. The concepts include:
You will then learn how they can be used to address real-world IT service management challenges.
Module 2: The Guiding Principles
This module addresses the ITIL Guiding Principles, some of the most important elements of the framework. All seven principles are explained in detail, including what makes them core concepts for ITSM best practices.
The ITIL 4 Guiding Principles include:
This module will introduce you to the framework’s guiding principles, as well as their purpose, flexibility, and relationship with other standards and frameworks.
Module 3: The Four Dimensions of Service Management
This module addresses the four dimensions of service management. Candidates learn what is covered in each dimension and how they combine to create a holistic approach to ITSM.
They include:
By approaching any problems and developments from the perspective of each dimension individually, organisations can ensure that their Service Value System (SVS) is both balanced and effective.
This module will provide you with a clear understanding of the four dimensions of service management outlined in the syllabus and how they enable a holistic approach to ITSM.
Module 4: Service Value System (SVS)
This module focuses on how to combine the components and activities of the ITIL framework to drive value generation. Candidates also learn more about:
Module 5: The Service Value Chain (SVC)
This module focuses on the ITIL Service Value Chain (SVC), including its definition and purpose as a central component of the Service Value System (SVS). Candidates will also learn about the six activities in the SVC.
Module 6: Practice: Purpose and Key Terms
This module covers the practices of ITIL 4, including their individual definitions and purposes, as well as how each of them is performed. The module also provides definitions for more key ITIL terms.
The 18 ITIL 4 practices include:
The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.
Module 7: Understanding the 7 ITIL Practices
This module goes into greater detail on the seven ITIL practices. The syllabus breaks down each step and key activity before addressing how to implement them in practice. They include:
This module will provide you with a clear understanding of the 7 practices, their importance, and their relationship with the Service Value Chain.
2x Practice Exam Simulators
These ITIL 4 practice exams are designed to simulate the conditions students will face when taking the official ITIL Foundation examination. It will be well worth testing your knowledge of the framework before booking your exam, as it will give you a chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the Foundation exam, simply contact support to request your FREE exam voucher.
What will you learn by taking this course?