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Terms & Conditions

Thank you for registering for your course with EA Learning. Please see the Terms and Conditions specific to the course you have registered for.

Terms and Conditions of Enrolment for Courses Delivered by EA Learning

1.   OUR DISCLOSURES

Our complete agreement is below, but some important points for you to know before you become a customer are set out below:

  • if you fail to pay the Fees in accordance with the Payment Terms, we may suspend the Services;
  • subject to your Consumer Law Rights, we may not refund the Fee to you; and
  • subject to your Consumer Law Rights, our Liability for the provision of the Services will be limited to the Fees paid by you to us, and we will not be liable for Consequential Loss.

This agreement does not intend to limit your rights and remedies at law, including any of your Consumer Law Rights

2.   ACCEPTANCE

2.1   These terms and conditions (Agreement) are between EA Learning Pty Ltd (ACN 635 634 230), (we, us or our) and you, together the Parties and each a Party.
2.2    We provide a broad range of services as set out on our Site, including learning services, online as a self-paced eLearning course or as a virtual classroom and in person, public and private for your organisation, including training, coaching, mentoring and other learning services, both online and in person (Services).
2.3    In this Agreement, you means (as applicable) the person or entity purchasing or receiving Services from us, either directly, or through your entity or employer.
2.4    You accept this Agreement by checking the box, clicking “I accept”, registering for our Services via our website, written request directly or via email, accepting a quote or proposal from us, or making part or full payment of the Fee.
2.5    This Agreement will commence on the date it is accepted in accordance with clause 2.4 and will continue until completion on the relevant Services, including full payment for such Services has been received, unless earlier terminated in accordance with its terms.

3.   SERVICES

3.1    In consideration of your payment of the Fee, we agree to provide you the Services in accordance with this Agreement, whether ourselves, third party suppliers or through our Personnel.
3.2    We will not be responsible for any Services unless expressly agreed between the Parties in writing.
3.3    Where applicable, where you request Services from us, you represent, warrant and agree that you meet any such pre-requisites that may be required for the Services and that you have investigated the content of the Services to ensure it is the most suitable course for you and your requirements.
3.4    You acknowledge and agree that, unless expressly agreed otherwise, we do not customise our Services to your specific needs or requirements. To the maximum extent permitted by law, our Services are provided as-is and we do not make any warranty as to fitness for a particular purpose.
3.5    As part of our provision of the Services, as relevant, we may need to share your personal information that you provide to us on registration to third parties that interface with our services and provide materials, such as exam vouchers. We agree to share this data in accordance with our Privacy Policy.

4.   FEES AND PAYMENT

4.1    Our Services have different Fees and payment terms applicable to their specific format of class, as set out below.
4.2   You may purchase services from us in advance, without specifying which specific aspect of our Services you are purchasing, if mutually agreed by the Parties in writing (Pre-Purchased Services). Payments for Pre-Purchased Services will be held as a non-refundable credit on the Customer’s account, valid for 6 months (or as otherwise agreed in writing) from the date of purchase, to be applied against future Services at the time of redemption. We may change service offerings and pricing periodically, and Pre-Purchased Services credit will be applied based on the pricing at the time of redemption.

Public Classes
4.3   When you agree to receive the Services, we will send a registration acknowledgement. Once the Services have been confirmed and we have further details of the class or session you will attend, we will email you relevant information, such as an access link, the location, and any other details that you may require.
4.4   In consideration for us providing the public class to you, you agree to pay us the Fee applicable to the class, and any other amount payable to us under this Agreement, at the later of (a) 4 weeks prior to the Class Date or (b) registration for the Class (Payment Terms) in accordance with this clause 4.
4.5   Payment of the Fee in accordance with a purchase order will be accepted by arrangement in writing only.

Private Classes
4.6   In consideration for us providing the private class to you, you agree to pay us the Fee applicable to the class, and any other amount payable to us under this Agreement, at the time set out in our proposal/invoice.
4.7   Payment of the Fee in accordance with a purchase order will be accepted by arrangement in writing only.

Bundled Classes
4.8   When purchasing a bundle of courses, the full invoice for the bundle must be paid upfront before the commencement of the first course.
4.9   Each bundle is treated as a single product, and, to the extent permitted by Law, you are not entitled to a refund, credit, or deferral if you do not attend or complete any part of the bundle.
eLearning Material
4.10   In consideration for us providing the eLearning material to you, including course material, included items (exam vouchers) and / or portal access, you agree to pay us the Fee applicable to those resources, and any other amount payable to us under this Agreement, upfront upon purchase of the eLearning material.
4.11   Once you have made full payment of the applicable Fee and met any applicable minimum requirements as set out on the Site or communicated to you from time to time, you will be granted access to the eLearning material.

Coaching and Mentoring
4.12   In consideration for us providing the coaching and mentoring services to you, you agree to pay us the Fee applicable, and any other amount payable to us under this Agreement, at the time set out in our proposal/invoice.
4.13   Payment of the Fee in accordance with a purchase order will be accepted by arrangement in writing only.
4.14   You acknowledge and agree that our Fees may be subject to discounts, at our sole discretion and based on your usage of the Services. You must not misuse our Service or misrepresent your usage in order to obtain a lower rate. The final Fee applicable will be outlined by us in our sole discretion, acting reasonably.

Sales, Discounts and Offers
4.15   We may, from time to time, offer promotional discounts and sales offers for the Services on the Site.
4.16   To claim the discount or sale, you must comply with the specific terms and conditions of the sale/offer as set out on the Site at the time of purchase. If you do not comply with the specific terms and conditions of the sale/offer when you purchase, or breach those terms later, we may rescind the offer.
4.17   The conditions of use relating to promotional discount codes and offers will be set out on the Site.
4.18   These sales and offers may only be applicable to certain aspects of the service, for a limited time or a limited number of people.
4.19   Discounts cannot be used in conjunction with any other offer.

General Terms
4.20   All amounts are exclusive of GST, VAT or other relevant value-added tax in your region (unless otherwise stated). The applicable currency (e.g. AUD, GBP, USD and EUR) will be nominated to you at the point of sale or in the proposal we provide to you.
4.21   We may offer payment through a third-party provider, such as Stripe. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
4.22   You must not pay, or attempt to pay, the Fee by fraudulent or unlawful means, including any misleading or deceptive conduct, or the misuse of purchase order information. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
4.23   If any payment has not been made in accordance with the Payment Terms, we may refuse to provide the Services and any training material, exams, certificate of attendance, additional coaching and mentoring hours, applicable badges, course portal access’ and/or exam vouchers will not be issued to you.
4.24   If applicable, any applicable taxes payable on the Fee will be set out in our invoice. You agree to pay the applicable tax amount at the same time as you pay the Fee.

5.   OBLIGATIONS AND WARRANTIES

5.1   You represent, warrant and agree that:

(a)   you will comply with this Agreement, all applicable Laws, and policies and procedures made known to you by us, including if entering our premises or third party premises, any conditions of entry made known to you prior to or upon entry;
(b)   within the timeframe reasonably requested by us, you will provide us with all documentation, information, instructions, cooperation and access reasonably necessary to enable us to provide the Services to you, including any conditions of entry applicable to us for your premises or another private location requested by you;
(c)   the information and documentation you provide to us is true, correct and complete;
(d)   you will not infringe any third party rights in the Services;
(e)   you will not record, make any record of, copy, share, circulate or otherwise replicate any of our Services or materials made available to you, including any access links or self-paced eLearning portals. Breach of this clause will be considered a material breach of this Agreement;
(f)   you will treat our Personnel and other students with respect and fairness, including a respect for their privacy; and
(g)   each aspect of the Services is provided to you solely for your benefit and you will not (or you will not attempt to) disclose, or provide access to our Services, Our Material or any of the usernames or passwords provided as part of our Services, to third parties without our prior written consent.

6.   CHANGES

6.1   We reserve the right to make changes to our Services, including (without limitation) the dates and times of a scheduled class, the content of our materials or the presenter of a scheduled class. We may make these changes without notice to you, provided these changes do not substantially change the nature of our Services to you.
6.2   Where the changes will amount to a substantial change to the nature of our Services to you or the changes will have an adverse impact on you, we will aim to provide you with as much notice as possible. If you do not agree to the changes, you may terminate this Agreement in accordance with clause 9.

7.   THIRD PARTY SERVICES

7.1   We may engage with third parties that operate alongside our Services, such as The Open Group, Good eLearning and Omniplex. Our list of third parties is ever growing and changing and you can find updates on our Site or by contacting us. You acknowledge and agree that these third parties are independent of us and, to the maximum extent permitted by law, we will not be liable for the goods and services they provide, including if there is any delay or errors in their goods and services.
7.2   If any third party service cannot deliver an aspect of the Services, we will notify you of this change with reasonable notice and you agree to cooperate with us in good faith to find a solution.

Exam Vouchers
7.3   You acknowledge and agree that any exam vouchers, applicable for public and private classes, will be provided once payment had been received by us from you for the Services and the minimum level of the applicable course has been completed by you.
7.4   Exam vouchers are specific to the course you register for and are not transferable or able to be purchased for courses you do not undertake.
7.5   Any e-Learning exam vouchers must be requested during your course access period as communicated by us to you.
7.6   Exam vouchers must be used before the published expiry date and you acknowledge and agree that exam voucher expiry dates cannot be extended or redeemable for cash or transferable for any other benefit.

8.   RESCHEDULING AND CANCELLATION

8.1   Subject to your Consumer Law Rights, no refunds will be provided for any aspect of the Services that have already been provided or attended.
8.2   If you fail to attend a Service, then, to the maximum extent permitted by law, you agree that the full Fee will still be payable in accordance with the Payment Terms. If you only attend part of the course or class, to the maximum extent permitted by law, no refund will be available.
8.3   You acknowledge and agree that any Fees we do not refund you due to your cancellation or rescheduling of a Service are a genuine pre-estimate of our loss.

Public Classes
8.4   You may request to cancel or reschedule your registration for a class by sending us an email.
8.5   If you cancel your registration to a class:

a)   4 weeks or more before the scheduled start date (Start Date), you may:

(1) cancel your registration, in which case we will issue you a full refund of the Fees; or
(2) defer your attendance, in which case the price you paid for the class will be credited to an alternative class as agreed between the Parties in writing; or
(3) nominate a substitute attendee to attend the class,

b)   within 2 to 4 weeks of the Start Date, you may:

(1) nominate a substitute attendee to attend the class; or
(2) defer the Registered Customer’s attendance of the Class, in which case you must pay us as a debt due and payable a fee of 600.00 (excl. applicable taxes) for an in-person Class or 300.00 (excl. applicable taxes) for a virtual Class, expressed in the currency you purchased the place on the Class from us. (Deferred registrations cannot be cancelled);

c)   within 1 to 2 weeks of the Start Date, you may nominate a substitute attendee to attend the class;
d)   within the week prior to the Start Date, the full Fee will be applicable for your cancellation.

8.6   If you cancel or defer your registration or no-show to a session during an ongoing program, any applicable refunds or charges will be set out our sole discretion, acting reasonably.

Private Classes
8.7   The dates for Private Courses are scheduled by written agreement between the Parties in conjunction with or after the acceptance of our proposal/quote.
8.8   If a private course is cancelled or postponed by you within 21 days of the scheduled date of commencement, a cancellation fee of 25% of the Fee is due and payable to us within thirty days of the date we notify you of the charge.

eLearning Material
8.9   Your purchase of the eLearning Material is final and, subject to your Consumer Law Rights and to the maximum extent permitted by law, no refunds, transfers or cancellations of your purchase will be permitted.

Coaching and Mentoring
8.10   You may request to cancel or reschedule the coaching and mentoring services by sending us an email at least 7 days prior to our performance of the Services or your registration for a specific time. Any cancellations or rescheduling after a time has been secured may incur a charge, including to cover any costs we may have already accumulated or be subject to and at our sole discretion, acting reasonably and in accordance with all applicable laws.

9.  TERMINATION

9.1   For all circumstances except as set out above, this Agreement will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:

(a) the other Party (Defaulting Party) breaches a material term of this Agreement and that breach has not been remedied within 10 Business Days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or
(b) the Defaulting Party is unable to pay its debts as they fall due.

9.2   Upon termination or expiry of this Agreement:

(a) we will immediately cease providing the Services;
(b) we may, at our absolute discretion, agree to provide you with a refund for Services that have not been provided to you;
(c) you are to pay for all Services provided prior to termination, including Services which have been provided and have not yet been invoiced to you, and all other amounts due and payable under this Agreement; and
(d) you agree to promptly return (where possible), or delete or destroy (where not possible to return), any information, documentation or material owned by us that is in your possession or control, subject to any rights you may have to any Intellectual Property in accordance with clause 12.

9.3   This clause 9 will survive the termination or expiry of this Agreement.

10.  YOUR CONSUMER LAW RIGHTS

10.1   Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the Services which cannot be excluded, restricted or modified (Consumer Law Rights). Nothing in this Agreement excludes your Statutory Rights as a consumer under the ACL.
10.2   You agree that our Liability for the Services is governed solely by the ACL and this Agreement.
10.3   Subject to your Consumer Law Rights, we exclude all implied warranties, representations and guarantees of any kind (whether statutory or otherwise), unless expressly stipulated in this Agreement.
10.4   Subject to your Statutory Rights, all amounts paid by you for the Services are non-refundable.
10.5   This clause 10 will survive the termination or expiry of this Agreement.

11.  LIMITATION OF LIABILITY

11.1   Despite anything to the contrary, to the maximum extent permitted by law, and subject to your Consumer Law Rights:

(a) neither Party will be liable for any Consequential Loss;
(b) a Party’s liability for any Liability under this Agreement will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and
(c) our aggregate liability for any Liability arising from or in connection with this Agreement will be limited the Fee paid by you to us in respect of the supply of the relevant Services to which the Liability relates.

11.2   This clause 11 will survive the termination or expiry of this Agreement.

12.   INTELLECTUAL PROPERTY

12.1   As between the Parties:

(a) we own all Intellectual Property Rights in Our Materials;
(b) you own all Intellectual Property Rights in Your Materials; and
(c) nothing in this Agreement constitutes a transfer or assignment of any Intellectual Property Rights in Our Materials or Your Materials.

12.2   As between the Parties, ownership of all Intellectual Property Rights in any New Materials will at all times vest, or remain vested, in us upon creation. To the extent that ownership of such Intellectual Property Rights in any New Materials do not automatically vest in us, you hereby assign all such Intellectual Property Rights to us and agree to do all things necessary or desirable to assure our title in such rights.
12.3   We grant you a non-exclusive, revocable, worldwide, non-sublicensable and non-transferable right and licence, to use Our Materials that we provide to you and the New Materials, solely for your use and enjoyment of the Services, as contemplated by this Agreement.
12.4   You may not use Our Materials or the New Materials so as to compete with us by providing goods and services the same or similar to our Services, or use Our Materials or the New Materials so as to diminish or limit the market for our Services.
12.5   You grant us a non-exclusive, revocable, worldwide, non-sublicensable and non-transferable right and licence, for the duration of the Term, to use Your Materials that you provide to us solely for the purposes for which they were developed and solely for the performance of our obligations under this Agreement.
12.6   In the use of any Intellectual Property in connection with this Agreement, you must not breach any of Our Intellectual Property Rights or those of a third party.

Your Data
12.7   We do not own any of Your Data, but when you enter or upload any of Your Data onto the Site or as part of the Services, or when you provide feedback on our Services to us, you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data in accordance with these Terms and our Privacy Policy. We may use Your Data (or disclose it to third party service providers) to:

(a) supply our Services to you and otherwise perform our obligations under these Terms;
(b) diagnose problems with our Services;
(c) improve, develop and protect our Services;
(d) send you information we think may be of interest to you based on your marketing preferences;
(e) perform analytics; and/or
(f) perform our obligations under these Terms (as reasonably required).

12.8   This clause 12 will survive the termination or expiry of this Agreement.

13.  GENERAL

13.1   Disputes: A Party may not commence court proceedings relating to any dispute arising from this Agreement (Dispute) without first meeting with a senior representative of the other Party to seek (in good faith) to resolve the Dispute. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction, or will operate to prevent a Party from taking steps to recover any debt.
13.2   Governing law: This Agreement is governed by the laws of the state of Victoria, Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in the state of Victoria, Australia and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
13.3   Notices: Any notice given under this Agreement must be in writing addressed to the relevant address last notified by the recipient to the Parties. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
13.4   Relationship of Parties: This Agreement is not intended to create a partnership, joint venture, employment or agency relationship between the Parties.
13.5   Third Party Sites: Our Site or Services may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations in relation to the suitability of those websites. If you purchase goods or services from a third party website linked from our Site or Services, those goods or services are being provided by that third party, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link on our Site or through our Services, or for featuring certain goods or services. We will make it clear by notice to you which (if any) goods or services, or website links, we receive a benefit from by featuring them on our Site or as part of our Services.

14.  INTERPRETATION & DEFINITIONS

14.1   In this Agreement, unless the context otherwise requires, capitalised terms have the meanings given to them within the Agreement, and:

Agreement means this client agreement, and any documents attached to, or referred to in it.

Business Days means a day on which banks are open for general banking business in Victoria, excluding Saturdays, Sundays and public holidays.

Confidential Information includes information which:

(a) is disclosed to you in connection with this Agreement at any time, including (without limitation) any course materials or resources;
(b) is prepared or produced under or in connection with this Agreement at any time;
(c) relates to our business, assets or affairs; or
(d) relates to the subject matter of, the terms of and/or any transactions contemplated by this Agreement, whether or not such information or documentation is reduced to a tangible form or marked in writing as “confidential”, and howsoever you receive that information.

Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. The Parties acknowledge and agree that your obligation to pay us the Fee and any other amounts due and payable by you to us under this Agreement will not constitute “Consequential Loss” for the purposes of this definition.

GST has the meaning which it is given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Intellectual Property Rights or Intellectual Property means any and all existing and future rights throughout the world conferred by statute, common law, equity or any corresponding law in relation to any copyright, designs, patents or trade marks, domain names, know-how, inventions, processes, trade secrets or confidential information, circuit layouts, software, computer programs, databases or source codes, including any application or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing, whether or not registered or registrable.

Intellectual Property Rights means for the duration of the rights in any part of the world, any industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to this Agreement or otherwise.

New Materials means all Intellectual Property developed, adapted, modified or created by or on behalf of us or you or any of your or our respective Personnel in connection with this Agreement or the supply of the Services, whether before or after the date of this Agreement and any improvements, modifications or enhancements of such Intellectual Property, but excludes Our Materials and Your Materials.

Our Materials means all Intellectual Property which is owned by or licensed to us and any improvements, modifications or enhancements of such Intellectual Property, but excludes New Materials and Your Materials.

Payment Terms means the Fee, method and timing of payment, as further defined in clause 4.

Personnel means, in respect of a Party, any of its employees, consultants, suppliers, subcontractors or agents, but in respect of you, does not include us.

Premises means the physical or virtual location where the Services are to be supplied, including our virtual learning portal, as set out on our Site or as otherwise communicated by us to you in writing.

Fee means the fee for the performance of the Services, as set out on our Site.

Services means the services we agree to perform under this Agreement, as set out on our Site or as otherwise communicated by us to you in writing.

Site means our website, available at https://www.ealearning.com/.

Your Materials means all Intellectual Property owned or licensed by you before the Commencement Date (which is not connected to this Agreement) and/or developed by or on behalf of you independently of this Agreement and any improvements, modifications or enhancements of such Intellectual Property, but excludes Our Materials and New Materials.

 

For any questions or notices, please contact us at:

Email: operations@ealearning.com

 

EA Learning Pty Ltd 

ACN 635 634 230

ABN 78 635 634 230

Last Update: 21 January 2025.

Select your region for the applicable conditions

AU

Terms and Conditions of Enrolment for Courses Delivered by ILX Group (Australia)

ILX Group Pty Ltd is completely dedicated to your total satisfaction.

Their full terms and conditions can be found here.

ILX Contact details:
ILX Group Pty Ltd
Unit 4 / 6-7 Gilda Court, Mulgrave VIC 3170
Phone: 1300 459 459
Email:  contactus@ilxgroup.com
Website:  https://www.ilxgroup.com/aus
GST 73141075336 

Classroom Courses (face to face), Cancellation and Transfer

Customer cancellations or transfers will only be accepted if made in writing and received at least four weeks before the start of a classroom course. Where the notice (to cancel) given is less than four weeks, but more than two weeks, cancellations or transfers will incur a charge equivalent to 50% of the course fee. Where cancellations or transfers are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer. The Customer accepts that cancellations or transfers made within four weeks or less notice means that ILX will have difficulty in finding a new customer to take the customers place and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not cancelled or transferred.

Virtual Classroom, Cancellations and Transfer

Where the notice to cancel is given is less than four weeks but more than two weeks, this will incur a charge equivalent to 50% of the course fee. Where cancellations are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer

Where a transfer request is made in writing and received at least four weeks before the start of the virtual course a transfer fee of GBP £125/ USD $140/ AUD $200/ NZD $200 will be applicable. The Customer accepts that transfers made means that ILX will have to recover costs and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not requested to transfer.

In respect of Blended Learning courses containing an e-learning and workshop or exam element, the Customer must attend the workshop and or exam element(s) within the Licence Period. Should the Customer fail to attend within this period then ILX reserves the right to charge the Customer another fee to book the workshop and or exam element, which will be charged at the market rate (in current).

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. These are processed by the largest independent Payment Service Provider in Australia, eWay. Your card will be charged in Australian Dollars. Other currencies shown on the site are for information purposes. If you are wish to purchase using a credit card that is not in Australian Dollars, simply place your order and your credit card company will convert the Australian Dollar transaction value shown to your own currency at the credit card company's current exchange rate.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Exam Vouchers

If you have booked a classroom course, the relevant exam(s) will be taken during your time in the classroom. Should you wish to reschedule your exam, there will be an additional $165 administration fee.

If you purchased an e-learning licence or blended learning course that includes exams, you should have received an email with an exam code with instructions on how to redeem. You will need this once you've made your decision about when to sit your exam.

If you wish to reschedule your exam at any point please email exambookings@ilxgroup.com. Please be aware that charges may be applicable for cancellation or transference, we will advise what these are upon request.

You cannot extend a voucher or code that has already expired. Instead you will need to repurchase at the full RRP.

Shipping And Handling Online courses do not incur shipping or handling charges. All other e-learning packages will be charged AU$25 for shipping and handling, regardless of shipping location.

Shipping is via courier/ recorded delivery and will require a signature.

Delivery Schedule We endeavour to get you up and studying your course as soon as possible.

Online Courses:
Your login and password for your online course will be sent to you within 1 working day of purchase.

e-Learning Packages:
You should allow up to 3 working days to receive your package in the post.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from Australia, 10% GST is added. For orders made from the UK or the European Union, 20% VAT is added. 

All other orders are tax free. Our GST number is 73141075336. Our VAT Registration number is: GB 718 8254 12.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble money back guarantee. After 7 days refunds will be given at the company's discretion. The customer is responsible for any shipping costs. It is recommended that products are returned via courier or recorded delivery service.

Sale terms and conditions Click here for the terms and conditions that apply for products purchased during sale periods.

Reaching Us If you need to reach us, please email us using the link on the contact page, alternatively, you can call on +61 (0)2 8035 4350 or write to us at Level 1, Building 1 The Binary Centre 3 Richardson Place North Ryde NSW 2113 Australia

Privacy Policy ILX Group Pty Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Pass Protect (Valid only for eligible purchases)

Are there any conditions related to Pass Protect?

  • Pass Protect is an add-on service that becomes available only when the initial exam linked to it has a "fail" result and the original course has been completed in full and, for e-learning customers, the required pass mark achieved in the exam simulator.
  • Pass Protect is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn't eventually used. Candidates must schedule and take the re-sit exam within 12 months from the date the replacement exam voucher is issued.
  • All Pass Protect exam resits are taken online via remote proctor. If you want more information about online exams take a look at our dedicated page here.
  • Pass Protect is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased.
  • Failing to show up for a Pass Protect exam appointment or not rescheduling within the terms associated with the exam prior to their scheduled appointment forfeits candidates' ability to use the Pass Protect replacement exam voucher.
  • Pass Protect is not available for purchase after a failed exam.

Returns Policy

Your Right to Cancel

We want you to be delighted with your order. If you wish to cancel your order you may do so without reason up to 7 days after you placed the order. 

The products must be unused and unregistered and should be returned undamaged in the original packaging with any accessories and any supplied free gifts. Return shipping and packing is at your cost. We recommend that you use an insured recorded delivery service as the goods are your responsibility until they are received in undamaged condition by us.

Upon receipt of the goods we will arrange for a refund of the product costs. Shipping and handling charges are not refundable.

Please notify us by telephone on +61 1300 459 459 if you are exercising your right to cancel.

Products should be returned to us at:

Product Returns
ILX Group Pty Ltd
730 Springvale Road
Mulgrave, VIC 3170
Australia

ILX Group reserves the right under The Consumer Protection (Distance Selling) Regulations 2000 not to accept returns of computer software where the consumer has unsealed the goods.

Damaged Goods

On receipt of your goods from ILX Group plc, please inspect and inform us immediately of any damages or missing items within 7 days. This does not affect your statutory rights as a consumer.

Tel: +61 1300 459 459
E-Mail: weborders.au@ilxgroup.com

E-Licence Term and Termination

E-learning access is for one (1), three (3), twelve (12) months from the date on which they are purchased by the Customer. 12 month access is for full value sales, 1 and 3 months access are for licences bought with a special offer. No refunds shall be given for the cancellation of E-learning courses no matter when cancellation is notified to us if the E-learning licence was issued. The exam vouchers purchased in connection with each licence must be redeemed before the licence expires.

E-learning licences are non-transferable.

Exams and classroom work shops associated with our Blended Learning courses must be booked and attended during the Licence Period. The Licence will terminate immediately on the expiry of the Licence Period.

EUR

Terms and Conditions of Enrolment for Courses Delivered by ILX Group (Europe)

ILX Group plc are completely dedicated to your total satisfaction.

Their full terms and conditions can be found here.

Contact details:
ILX Group plc
Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom
Phone: +44 (0)118 321 5090
Email: contactus@ilxgroup.com
VAT Registration Number GB 166523696
MOMS Registration Number DK33508417

Classroom Courses (face to face), Cancellation and Transfer

Customer cancellations or transfers will only be accepted if made in writing and received at least four weeks before the start of a classroom course. Where the notice (to cancel) given is less than four weeks, but more than two weeks, cancellations or transfers will incur a charge equivalent to 50% of the course fee. Where cancellations or transfers are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer. The Customer accepts that cancellations or transfers made within four weeks or less notice means that ILX will have difficulty in finding a new customer to take the customers place and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not cancelled or transferred.

Virtual Classroom, Cancellations and Transfer

Where the notice to cancel is given is less than four weeks but more than two weeks, this will incur a charge equivalent to 50% of the course fee. Where cancellations are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer

Where a transfer request is made in writing and received at least four weeks before the start of the virtual course a transfer fee of GBP £125/ USD $140/ AUD $200/ NZD $200 will be applicable. The Customer accepts that transfers made means that ILX will have to recover costs and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not requested to transfer.

In respect of Blended Learning courses containing an e-learning and workshop or exam element, the Customer must attend the workshop and or exam element(s) within the Licence Period. Should the Customer fail to attend within this period then ILX reserves the right to charge the Customer another fee to book the workshop and or exam element, which will be charged at the market rate (in current).

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. These are processed by the largest independent Payment Service Provider in the UK, Sage Pay. Your card will be charged in Pounds Sterling (British Pounds). Other currencies shown on the site are for information purposes. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the British Pound transaction value shown to US Dollars or your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Exam Vouchers

If you have booked a classroom course, the relevant exam(s) will be taken during your time in the classroom. Should you wish to reschedule your exam, there will be an additional €105 administration fee.

If you purchased an e-learning licence or blended learning course that includes exams, you should have received an email with an exam code with instructions on how to redeem. You will need this once you've made your decision about when to sit your exam.

If you wish to reschedule your exam at any point please email exambookings@ilxgroup.com. Please be aware that charges may be applicable for cancellation or transference, we will advise what these are upon request.

You cannot extend a voucher or code that has already expired. Instead you will need to repurchase at the full RRP.

Shipping And Handling All products shipped within the UK will be subject to a standard shipping charge of €10. If shipped outside the UK a standard shipping charge of €30 will apply.

Delivery Schedule We will normally send your order out within 5 business days. Allow up to 10 days for delivery.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Our VAT Registration number is: GB 166 5236 96.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble money back guarantee. After 7 days refunds will be given at the company's discretion. The customer is responsible for any shipping costs. It is recommended that products are returned via courier or recorded delivery service.

Sale terms and conditions Click here for the terms and conditions that apply for products purchased during sale periods.

Reaching Us If you need to reach us, please email us using the link on the contact page, alternatively, you can call on +44 (0)1270 611600 (International +44 1270 611600) or fax us on +44 (0)1270 628 513 or write to us at Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom

Privacy Policy ILX Group plc do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at https://www.legislation.gov.uk/uksi/2000/2334/contents/made

Pass Protect (Valid only for eligible purchases)

Are there any conditions related to Pass Protect?

  • Pass Protect is an add-on service that becomes available only when the initial exam linked to it has a "fail" result and the original course has been completed in full and, for e-learning customers, the required pass mark achieved in the exam simulator.
  • Pass Protect is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn't eventually used. Candidates must schedule and take the re-sit exam within 12 months from the date the replacement exam voucher is issued.
  • All Pass Protect exam resits are taken online via remote proctor. If you want more information about online exams take a look at our dedicated page here.
  • Pass Protect is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased.
  • Failing to show up for a Pass Protect exam appointment or not rescheduling within the terms associated with the exam prior to their scheduled appointment forfeits candidates' ability to use the Pass Protect replacement exam voucher.
  • Pass Protect is not available for purchase after a failed exam.

E-Licence Term and Termination

E-learning access is for one (1), three (3), twelve (12) months from the date on which they are purchased by the Customer. No refunds shall be given for the cancellation of E-learning courses no matter when cancellation is notified to us if the E-learning licence was issued. The exam vouchers purchased in connection with each licence must be redeemed before the licence expires.

E-learning licences are non-transferable.

Exams and classroom work shops associated with our Blended Learning courses must be booked and attended during the Licence Period. The Licence will terminate immediately on the expiry of the Licence Period.

USA

Terms and Conditions of Enrolment for Courses Delivered by ILX Group (United States of America)

 ILX Group is completely dedicated to your total satisfaction.

Their full terms and conditions can be found here.

Contact details:
Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom
Phone: +44 (0)118 321 5090
Email: contactus@ilxgroup.com
VAT Registration Number GB 166523696

Classroom Courses (face to face), Cancellation and Transfer

Customer cancellations or transfers will only be accepted if made in writing and received at least four weeks before the start of a classroom course. Where the notice (to cancel) given is less than four weeks, but more than two weeks, cancellations or transfers will incur a charge equivalent to 50% of the course fee. Where cancellations or transfers are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer. The Customer accepts that cancellations or transfers made within four weeks or less notice means that ILX will have difficulty in finding a new customer to take the customers place and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not cancelled or transferred.

Virtual Classroom, Cancellations and Transfer

Where the notice to cancel is given is less than four weeks but more than two weeks, this will incur a charge equivalent to 50% of the course fee. Where cancellations are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer

Where a transfer request is made in writing and received at least four weeks before the start of the virtual course a transfer fee of GBP £125/ USD $140/ AUD $200/ NZD $200 will be applicable. The Customer accepts that transfers made means that ILX will have to recover costs and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not requested to transfer.

In respect of Blended Learning courses containing an e-learning and workshop or exam element, the Customer must attend the workshop and or exam element(s) within the Licence Period. Should the Customer fail to attend within this period then ILX reserves the right to charge the Customer another fee to book the workshop and or exam element, which will be charged at the market rate (in current).

Pass Protect (Valid only for eligible purchases)

Are there any conditions related to Pass Protect?

  • Pass Protect is an add-on service that becomes available only when the initial exam linked to it has a "fail" result and the original course has been completed in full and, for e-learning customers, the required pass mark achieved in the exam simulator.
  • Pass Protect is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn't eventually used. Candidates must schedule and take the re-sit exam within 12 months from the date the replacement exam voucher is issued.
  • All Pass Protect exam resits are taken online via remote proctor. If you want more information about online exams take a look at our dedicated page here.
  • Pass Protect is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased.
  • Failing to show up for a Pass Protect exam appointment or not rescheduling within the terms associated with the exam prior to their scheduled appointment forfeits candidates' ability to use the Pass Protect replacement exam voucher.
  • Pass Protect is not available for purchase after a failed exam.

Exam Vouchers

If you have booked a classroom course, the relevant exam(s) will be taken during your time in the classroom. Should you wish to reschedule your exam, there will be an additional $120 administration fee.

If you purchased an e-learning licence or blended learning course that includes exams, you should have received an email with an exam code with instructions on how to redeem. You will need this once you've made your decision about when to sit your exam.

If you wish to reschedule your exam at any point please email exambookings@ilxgroup.com. Please be aware that charges may be applicable for cancellation or transference, we will advise what these are upon request.

You cannot extend a voucher or code that has already expired. Instead you will need to repurchase at the full RRP.

Shipping And Handling All products shipped within the United States will be subject to a standard shipping charge of $40.00 .

Delivery Schedule We will normally send your order out within 5 business days. Allow up to 10 days for delivery.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Our VAT Registration number is: GB 166523696.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble money back guarantee. After 7 days refunds will be given at the company's discretion. The customer is responsible for any shipping costs. It is recommended that products are returned via courier or recorded delivery service.

Sale terms and conditions Click here for the terms and conditions that apply for products purchased during sale periods.

Privacy Policy ILX Group does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at https://www.legislation.gov.uk/uksi/2000/2334/contents/made

E-Licence Term and Termination

E-learning access is for one (1), three (3), twelve (12) months from the date on which they are purchased by the Customer. No refunds shall be given for the cancellation of E-learning courses no matter when cancellation is notified to us if the E-learning licence was issued. The exam vouchers purchased in connection with each licence must be redeemed before the licence expires.

E-learning licences are non-transferable.

Exams and classroom work shops associated with our Blended Learning courses must be booked and attended during the Licence Period. The Licence will terminate immediately on the expiry of the Licence Period.

Terms and Conditions of Enrolment for Courses Delivered by Good eLearning

Introduction

These terms and conditions govern the way in which we supply products to you, including any eLearning courses.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. All rights not expressly granted in these terms are hereby reserved.

You agree to review this agreement periodically to ensure that you are aware of any amendments to this agreement, which may be made at any time.

1. Contacting Good elearning

Omniplex (Group) Limited, trading as Good e-Learning, a company registered in England and Wales with company number 08495027 and registered office at C/O Hjp Audley House, Northbridge Road, Berkhamsted, HP4 1EH.

You can contact us by writing to us at:

Good e-Learning
45 Grosvenor Road

St Albans

AL1 3EW

2. Grant of Licence

In consideration of your payment, we hereby grant you a licence to use the purchased eLearning courses (“the Products”). This licence is limited, revocable, non-exclusive, non-sublicensable and non-transferable, and is subject to the rights and obligations granted under these Terms.

This licence is personal to you and cannot be shared or exchanged with others.

3. General

We develop, distribute and maintain the Products and will also provide you with log in details to our learning platform (the “Platform”) which is provided by a third party partner, Docebo UK Limited (“Docebo”). We will also manage your access to the Products and Platform and provide support to you, where necessary.

Use of the Products by you

You shall not copy, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials provided other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials.

We provide the materials ‘as is’ and without any warranties, whether express or implied, except those that cannot be excluded under statute. We also do not warrant that the materials will be error free, including technical inaccuracies.

Use of the Platform by you

You shall only use the Platform to access the Products for your individual training.

You shall not (and shall not knowingly permit others to) use the Platform to:

  • defame, abuse, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as rights of privacy, publicity and intellectual property) of others or Docebo, or interfere with another party’s use of the Platform;
  • publish, upload, ship, distribute or disseminate any harmful, infringing, fraudulent, tortious, or unlawful material or information (including any unsolicited commercial communications);
  • misrepresent, or in any other way falsely identify, the your identity or affiliation, including through impersonation or altering any technical information in communications using the Platform;
  • transmit or upload any material (including without limitation data, information, pictures, documentation, audio, video, artistic works, writings, and other works of authorship) through the Platform containing viruses, trojan horses, worms, time bombs, cancelbots, or any other programs with the intent or effect of damaging, destroying, disrupting or otherwise impairing Docebo’s, or any other person’s or entity’s, network, computer system, or other equipment;
  • interfere with or disrupt the Platform, networks or servers connected to the Docebo systems or violate the regulations, policies or procedures of such networks or servers, including unlawful or unauthorized altering of any of the information submitted through the Platform;
  • attempt to gain unauthorized access to the Platform, other Docebo customers’ computer systems or networks using the Platform through any means;
  • copy, modify or create derivative works or improvements of the Platform or the Docebo software;
  • reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source code of the Platform or Docebo software, in whole or in part;
  • bypass or breach any security device or protection used by the Platform or Docebo software or access or use the Platform or Docebo software other than through the use of then valid access credentials;
  • remove, delete, alter or obscure any trademarks, documentation (relating to the use of the Platform), warranties or disclaimers, or any copyright, trademark, patent or other intellectual property rights notices from any Platform or the Docebo software;
  • access or use the Platform or the Docebo software for purposes of the development, provision, or use of a competing software service or product;
  • sell, resell, assign, pledge, transfer, license, sublicense, distribute, rent or lease the Platform or Docebo software.

4. Access to Materials

The starting date of your access to the Product(s) is deemed to be the date of purchase. We will attempt to contact you 1 month prior to the expiry date to inform you of this. It is the responsibility of the student to ensure that all course content has been completed within the allocated time period (as detailed in the relevant course guide). If you do not think this will be possible, then extensions of time are available for purchase at an additional cost.

We will take all commercially reasonable steps to provide you with uninterrupted access to the Products. However, your access may be restricted from time to time for reasons beyond our control. Such reasons include force majeure events, power outages and actions from computer hackers and others acting outside the law. Your access may also be interrupted due to software issues, server downtime, increased Internet traffic, programming errors, regular maintenance and other related reasons. Where this is the case, we will take commercially reasonable steps to restore your full access within a reasonable period of time. ‘Commercially reasonable’ in these terms shall mean reasonable efforts taken in good faith, without an unduly burdensome use or expenditure of time, resources, personnel or money.

Our joint aim is to provide courses and materials of the highest quality. As such, improvements or changes to the Products or any other materials may occur at any time without prior notification in order to ensure that they are up to date and accurate.

Where your access to the Products is restricted for any of the above reasons, we may provide you with a free extension of time at our sole discretion.

5. Pricing & Payment

5.1. Payments

We use a third party payment provider – Stripe. Payment for the Products must be made at the point of purchase.

You agree to provide payment for the Products in the stipulated currency and you will be liable to pay any relevant conversion charges, as well as applicable sales tax in your region. Please note that we must receive your payment in full before providing you with access to the Products.

Your payment includes the licensing of the Products for a limited period of time that is appropriate for the eLearning content. We are unable to provide a refund if you fail to complete the content within the allocated time, except at our absolute and sole discretion.

We reserve our right to review and change the pricing of any of our products. This will not affect products that have already been purchased.

5.2. Course Extensions

Course access can be extended for a number of periods up to a year. The cost of an extension period is calculated as a percentage of the full course cost (without any discount applied) as follows:

  • 1 Month = 10%
  • 3 Months = 20%
  • 6 Months = 30%
  • 12 Months = 50%

6. Cancellation Policy

Where Products are delivered to you immediately, you will not have the right to change your mind. In other cases, you may change your mind within fourteen (14) days of purchase, so long as materials have not been provided to you, downloaded, streamed or otherwise accessed. If you do wish to cancel, please contact us via email at support@goodelearning.com.

It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the Products is inhibited due to insufficient system requirements.

We may restrict your access to the Products if you breach these terms, including without limitation:

  1. A failure to make any payment due to us; or
  2. Failure to provide accurate information that is necessary for us to provide the Products to you

In these circumstances, we will inform you in writing with seven (7) days’ notice that your access to the Products will be restricted.

7. Your Rights

Under the laws of the United Kingdom, the Products must be as described, fit for purpose and of a satisfactory quality. If the Products are faulty, then you are entitled to ask for a repair or a replacement and if the fault cannot be fixed, or it has not been fixed within a reasonable time and without significant inconvenience, then you can get some or all of your money refunded.

If you can show that the fault has damaged your device and that we have not used reasonable care and skill, then you may be entitled to compensation.

Your legal rights as summarised above are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk .

8. Exam Terms and Conditions

Click here for the full Exam Terms and Conditions

8.1. Vouchers

Where you have purchased exam vouchers in addition to the Products, these vouchers will be subject to the terms and conditions of the relevant exam provider. Exam Vouchers may not be redeemed for cash or credit or returned for a refund.

Please note that students must request their exam voucher(s) within the course access period which starts from the date of purchase.

8.2. Exam Resit:

If you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Resit. Proof of the date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam.

Exam Resit is only available for The Open Group courses and the customer is eligible for one free resit voucher.

The course must be purchased directly through Good e-Learning or Partner and must have a valid order number.

We reserve our right to review and change these terms and conditions at any time.

Courses Eligible for Exam Resits are as follows:

  • ArchiMate®️ 3 Practitioner
  • IT4IT™️ Foundation & IT4IT™️ Foundation & Awareness Suite
  • TOGAF®️ 9 Foundation
  • TOGAF®️ 9 Certified (level 1 & 2)
  • TOGAF®️ 9 Suites
  • TOGAF®️ Essentials 2018
  • TOGAF®️ Business Architecture Level 1
  • TOGAF®️ Business Architecture: Foundation
  • TOGAF®️ Enterprise Architecture Practitioner Bridge
  • TOGAF®️ Enterprise Architecture: Foundation
  • TOGAF®️ Enterprise Architecture: Foundation and Practitioner
  • TOGAF®️ Enterprise Architecture: Practitioner

For other accredited courses, there is an additional fee. Please contact support@goodelearning.com for more information.

9. Intellectual Property

All rights, title and interest in intellectual property rights relating to the Products including copyright, patents, trademarks, trade secrets, improvements, developments, proprietary information, know-how, processes, methods, business plans or models (including computer software and preparatory and design materials thereof) and all other intellectual property (whether registered or not) developed or created from time to time shall exclusively be owned by Good e-Learning. While you may utilise the intellectual property, you understand that there shall be no transfer of ownership of the same.

Nothing that you see or read in the Products may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use.

All other trademarks, service marks and trade names in this material are the marks of the respective owners and any unauthorised use is prohibited.

10. Loss or Damages

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if it is either obvious that it will happen or if we are both aware it might happen, such as where you have discussed the possibility with us during the sales process.

We are not liable to you in any way for any indirect, special, incidental, punitive or consequential damages of any character, including without limitation damages for loss of goodwill, work stoppage, computer failure or malfunction, loss of data, loss of productivity or contract or any and all other commercial damages or losses.

We do not exclude or limit our liability to you in any case where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (summarised above at 7).

If the Products damage your device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice, following installation/download instructions, or having in place the minimum system requirements as advised by us.

Our liability to you for any damage to your computer system or loss of data resulting from the downloading of content is limited to the amount you have paid for the Products. In no event shall we be liable for damages in excess of this sum.

11. Other Terms

You need our consent to transfer your rights under these terms to someone else. We may not agree to this as these terms grant a licence for your benefit only.

Nobody else has any rights under these terms – they are between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of these terms illegal, then rest will continue in force.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

This was last updated in January 2024.