ITIL® 4 Specialist: Create, Deliver & Support (CDS) – eLearning

Key Features

  • Fully accredited
  • Exam voucher included
  • Free handbook included
  • Tutor support
  • Quizzes & practice exams
  • Mobile Compatible

Learn the TOGAF® Standard, 10th Edition to develop transformative enterprises that are purpose driven, people led, adaptive and resilient! Propel your career with the next-generation skills for Enterprise Architecture (EA) including Agile Architecture, The Digital Enterprise and Design Thinking.

Class Duration: 14+ Hours – 6 Months Access
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is online value: 2


Complete online at your own pace (Self-paced)

ITIL® 4 Specialist: Create, Deliver & Support (CDS) – eLearning

Complete online at your own pace (Self-paced)



ITIL® 4 Specialist: Create, Deliver & Support (CDS) – eLearning

Earn your ITIL® 4 Specialist: Create, Deliver & Support (CDS) certification with this fully accredited course.

The key to successfully managing IT is to treat it as an interconnected system. Designing, building, testing, launching, running, and supporting IT-enabled products and services must be done as part of a combined operation in order to create real and sustainable value. This is the purpose of ITIL 4 CDS: helping users establish an ongoing and seamlessly integrated process for creating, delivering, and supporting IT services while continuously delivering value to customers.

Kickstart your training today!

Who is this course aimed at?

  • Organisations hoping to adopt ITIL 4 CDS best practices
  • ITIL 4 students looking to become qualified ITIL 4 Masters
  • IT managers seeking to expand their ITIL qualifications for the sake of taking on more responsibilities and higher-paying roles
  • ITIL students hoping to complete the ITIL 4 Specialist branch of modules

Why should you take this course?

  • This course is conducted by an award-winning online training provider and was independently certified as a ‘Market Leader’ for ITIL online training by Course Conductor
  • The course features regular knowledge checks as well as a practice exam simulator to help students prepare for the ITIL CDS certification exam
  • Exam voucher included (T&Cs apply)
  • The course features interactive videos, instructor-led audio, and other online training assets designed alongside highly experienced ITIL experts
  • This course is fully accredited by PeopleCert on behalf of AXELOS

ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL 4 Specialist: CDS exam, candidates must first have passed the ITIL® 4 Foundation exam.

The ITIL® 4 Specialist: Create, Deliver & Support (CDS) online course on this page is provided by Good e-Learning, an Accredited Training Organisation of Axelos Limited. EA Learning promotes this course for Good e-Learning.

ITIL® is a registered trademark of AXELOS. All rights reserved.

An Introduction to ITIL 4 Specialist: CDS
This introductory module gets students up to speed with the main features, aims, objectives, and structure of the course, along with the overall learning plan.
Students receive a syllabus, diagram pack, glossary, further reading and links document, and a collection of refresher materials. The module also covers some of the most frequently asked questions for the ITIL 4 Managing Professional stream.

Module 1: Professionalism in IT Service Management
This module examines the role of different business skills in IT service management, including:

  • How organisations are typically structured, with people, teams, and cultures all creating potential challenges to service value systems (SVS)
  • The importance of good communication
  • How to plan and manage resources and utilise results-based reporting
  • The importance of creating and sustaining cultures that support continual improvement
  • The inherent value of information and technology and how they can be used to create, deliver and support services. This can include collaboration, robotic process automation, integration and data sharing, machine learning, and artificial intelligence
  • How to choose and implement effective information models

Module 2: Using ITIL Practices & Value Streams to Create, Deliver & Support Services
This module examines ITIL value chains and value streams, as well as several key practices. It addresses:

  • Key terminology, definitions, and analogies
  • The structure of typical service value chains and value streams and how they are utilised within businesses and organisations
  • How to design value streams and describe steps within a value stream
  • Value stream mapping and processes, along with their considerations
  • How to create value streams for new services and apply core practices to ensure their success
  • How to restore live services by creating value streams and applying core practices to ensure their success
  • What a user support journey map looks like

Module 3: Prioritisation and Managing Work
This module looks at how to coordinate and manage work activities, including:

  • How to prioritise and structure work in order to create, deliver and support IT-enabled services
  • Various techniques can be used to support work prioritisation, such as ‘swarming’
  • Important commercial considerations, including sourcing and building components for individual services
  • Defining requirements, sourcing models, and commodification
  • How to integrate and manage services

Module 4: 2x Practice Exam Simulators
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Create, Deliver & Support examination. It will be well worth testing your knowledge before booking your exam, as this will give you the chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the ITIL CDS exam, simply contact support to request your FREE exam voucher.

Module 5: Course Wrap-Up
This is a short module that sign-posts the end of the course.

What will you learn by taking this course?

  • How different value streams are built, tested, and delivered as part of an end-to-end process of continual iterations and feedback loops
  • How to integrate various value streams
  • How to assess service performance and utilise methods designed to improve service quality
  • How to use CDS in practice to plan and build value streams and chains, creating, delivering and supporting services that deliver essential value
  • Everything needed to pass the official ITIL 4 CDS exam

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