Mid Year Sale on Select Classes – Visit our Offers page!

ITIL® 4 Practitioner: Monitoring and Event Management (MEM)

Duration: 5 Hours – 3 Months Access
Self-paced eLearning
Exam Voucher Included
Fully Accredited

Course Overview

Key Features

  • Exam voucher included
  • Course duration: 5 hours
  • Access Period: 3 months
  • Tutor support
  • Quizzes and exam practice
  • Works on mobile devices
  • Provider: GEL
  • Accredited by: PeopleCert

 

 Course Overview

The ITIL® 4 Practitioner: Monitoring and Event Management course is specifically designed for IT professionals who aim to enhance their capabilities in systematically observing services and service components. This course trains them to effectively record, report, and respond to changes in state identified as events, thereby demonstrating their comprehension and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels. This focused training maximises value from this critical practice area.

By participating in this course, professionals will be enabled to:

  • Detect Early Warnings: Identify early signs of potential service interruptions or degradations, enabling preventative measures to be taken before issues escalate.
  • Improve Service Availability: Enhance the overall uptime and accessibility of IT services.
  • Detect Incidents Proactively: Identify incidents and problems early on, which allows for quicker resolution and less impact on service delivery.
  • Understand Service Health: Gain a comprehensive understanding of the current state of IT services to manage and mitigate risks proactively.
  • Enhance Reporting: Boost the effectiveness and comprehensiveness of availability and performance reporting.
  • Reduce Cost of Outages: Decrease the financial impact associated with service outages and minimise the need for reactive, “firefighting” approaches to incident management.
  • Increase Visibility of Dependencies: Improve the visibility of dependencies that affect the performance of service value streams, allowing for better management and optimisation.
  • Develop Practice Capability: Use the ITIL Maturity Model to measure, assess, and develop the Monitoring and Event Management practice capability within their organisation.

Prerequisites

ITIL® 4 Foundation is a prerequisite for this course.

Why take this course?

  • Good e-Learning stands out as an award-winning provider of online training and has been independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
  • The ITIL Practice Manager syllabus provides a modern and comprehensive perspective on IT service management, making ITIL qualifications highly sought after by employers in the IT sector
  • The course has been developed with insights from leading experts, including authors of various ITIL 4 publications
  • Students of Good e-Learning benefit from free exam vouchers, covering the costs of the exam (terms and conditions apply)
  • This ITIL® 4 Monitoring and Event Management course is accredited by PeopleCert

Target Audience

ITIL certification is particularly valuable for IT professionals dedicated to enhancing service management practices across various roles. Here’s how different roles can benefit from obtaining ITIL certification:

  • IT Service Managers or Consultants: These professionals can leverage ITIL 4’s comprehensive set of best practices, processes, and activities to effectively manage and continually improve IT services. This understanding helps optimise the service management lifecycle to better support business objectives.
  • IT Architects: By integrating ITIL 4 principles, IT Architects can design IT structures that are more manageable, operationally efficient, and aligned with business needs. This knowledge aids in creating robust architectures that support sustainable growth and adaptation.
  • IT Operations Managers: ITIL 4 provides strategies and operational frameworks that help these managers ensure that IT services are delivered efficiently and effectively. Emphasising service stability and reliability, ITIL can guide operational activities and decision-making processes.
  • IT Auditors: For IT Auditors, ITIL 4 offers a benchmark for evaluating the efficacy of IT service management practices within an organisation. This enables auditors to identify gaps and recommend improvements accurately.
  • IT Project Managers: Utilising ITIL’s framework enhances project management by incorporating proven service management practices into project activities. This can lead to more successful project outcomes and better alignment with overall business strategies.
  • IT Support Staff: Frontline support staff can use ITIL 4 to structure and streamline their workflow. ITIL’s guidelines on incident and request management help categorise, prioritise, and resolve issues more effectively, improving service quality and user satisfaction.
  • Quality Analysts: ITIL 4’s focus on continuous improvement is vital for Quality Analysts seeking to elevate the quality of IT services. The framework provides tools and methodologies for driving systematic improvements and tracking their effectiveness.
  • IT Suppliers and Contractors: Suppliers and contractors with ITIL 4 knowledge can align their services more closely with the IT service management needs of their clients. This alignment helps in fostering stronger client relationships and delivering value-added services.
  • Business Leaders and Executives: Even those at the executive level find value in ITIL 4, as it equips them with a clear understanding of how IT services are managed and how they can be enhanced. The common language and systematic approach of ITIL promote improved communication and alignment across different parts of the organisation.

ITIL certification enriches professionals with essential knowledge and skills, fostering an integrated approach to IT service management that is critical for supporting and realising business strategies in a technologically driven world.

What will you learn?

  • Fundamental Concepts of the Practice
  • Success Factors of the Practice
  • Processes within the Practice
  • Essential Roles and Competencies in the Practice
  • The Impact of Technology and Automation on the Practice
  • The Contribution of Partners and Suppliers to the Practice
  • The ITIL Capability Model

 

The ITIL® 4 Practitioner: Monitoring and Event Management course is provided by GEL, an ATO of PeopleCert.

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

Module 0: Welcome to ITIL 4 Monitoring and Event Management Practice
Module 1: Key concepts
Module 2: Processes and people
Module 3: Enabling the practice
Module 4: The practice exams
Module 5: ITIL 4 Monitoring and Event Management Practice wrap-up

Exam Information

This course is structured to ensure students are well-prepared to pass the ITIL 4 Practitioner: Monitoring and Event Management examination successfully.

Included in the course is a complimentary exam voucher.

Before scheduling your exam, it’s crucial to verify that your device meets the necessary technical specifications. For detailed instructions and additional information, please consult the PeopleCert website.

Exam voucher requests are generally processed within two working days, although it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, refer to the GEL Support & FAQs page.

ITIL 4 Practitioner: Monitoring and Event Management Exam

  • Format: Multiple-choice
  • Number of Questions: 20
  • Duration: 30 minutes (extended to 37.5 minutes in countries where English is a second language)
  • Exam Conditions: Closed book, only materials provided during the exam may be used.
  • Passing Mark: 65%

 

Digital Credentials:

After passing the exam, you’ll earn the ITIL® 4 Practitioner: Monitoring and Event Management Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.

What is ITSM?
What is ITIL 4?
What does ITIL stand for?
What does the ITIL certification path look like?
How much is ITIL certification worth?
How does ITIL work?
How can ITIL benefit businesses?
Who are PeopleCert?
What other frameworks can complement ITIL?

The EA Learning Difference

EA Learning is dedicated to empowering Enterprise, Business and IT Architects and Business Transformation professionals through industry-leading training and certification programs. We equip you and your teams with the knowledge, tools, and skills needed to excel in your roles and deliver substantial value to your organisation.

Core Specialisation: We are dedicated solely to Architecture, Design and Business Transformation, offering specialised training in these disciplines backed by genuine expertise.
Preferred Training Provider by Leading Organisations World-Wide: Trusted by major banks, government organisations, and top Fortune 500 tech companies worldwide.
Expert Instructors: Learn from industry leaders with real-world experience and a proven track record in their teaching disciplines.
High Exam Pass Rates: Our comprehensive preparation ensures you are well-equipped to excel in your exams.
Premium Experience: Enjoy exclusive classes with dedicated instructors and a limited number of class participants, ensuring an engaging and focused learning environment.
Expert Created, Industry-Informed Courses: Our training programs are developed and informed by industry experts, ensuring relevant and up-to-date content.
Globally Recognised Certifications: We deliver internationally recognised certifications, helping you advance your career and validate your skills.
Extensive Class Date and Time Zone Options: Select from a wide range of class dates that suit your schedule, with options available in various time zones globally.

What We Do

Comprehensive Training Solutions- We offer a range of training solutions designed to fit your needs:
Virtual Classroom: Participate in interactive, instructor-led online training that is exclusively designed for a virtual environment. Our dedicated instructors run these classes live, ensuring a fully immersive and engaging experience. This is our most popular format, offering high-quality education without compromise, accessible from anywhere in the world.
In-Person Classroom: Benefit from direct, face-to-face instruction in a traditional classroom setting.
Public Classes: Join scheduled classes with peers from various organisations, providing valuable networking opportunities.
Private In-House Classes: Exclusive training for groups within your organisation, featuring a comprehensive, hands-on approach with contextualised content and dedicated support from the EA Learning team.
Self-Paced eLearning: Learn at your own pace with our flexible online courses.

Quality and Expertise

We pride ourselves on delivering premium training experiences. Our instructors are not just presenters, they are industry leaders with real-world experience. This allows them to provide deep insights and practical examples that bring the course material to life. Our commitment to quality ensures that you receive the best possible training to achieve superior results and reach your highest potential.

Trusted by Leading Organisations

EA Learning is a trusted training provider for banks, government organisations, and some of the largest tech (Fortune 500) companies globally. With over a decade of excellence in TOGAF training, developed in close collaboration with The Open Group, we have trained thousands of professionals worldwide. Our instructors with extensive industry experience, high exam pass rates, specialised focus, and premium client experience set us apart from other training companies.

Unique Courses and Pathways

We have leveraged our expertise to create our own courses, such as the Applied Business Architecture course endorsed by the IIBA. Our strong industry relationships ensure that our training remains unique, relevant, and valuable. Additionally, we provide expert guidance to help you identify the best training pathway for your career or organisational goals.

Our Commitment

EA Learning is passionate about your success. By providing expert-led and guided training, coaching, and mentoring in Enterprise, Business and IT Architecture, Design and Transformation, we equip you with proven concepts, principles, and techniques to solve realworld problems and deliver valuable outcomes. Join us to experience the impact that premium, expert-led training can have on your career.

Choose How You Want to Learn

Virtual Classroom

This course is also available as an instructor-led course.

LOCATION
MONTH
Purchasing in: USD
There are currently no classes scheduled.

Classroom

This course is also available as an instructor-led course.

LOCATION
MONTH
Purchasing in: USD
There are currently no classes scheduled.

Self-Paced eLearning

Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.

ITIL® 4 Practitioner: Monitoring and Event Management (MEM) - eLearning
[debug_isonline]

eLearning

-

$359.00

excl
Purchasing in: USD
No bundles currently active.

Discounted Training for Teams and Organisations

At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:

  • Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.

  • Get special discounted pricing when you prepay at a tiered level, allowing you to draw down on your balance for any course. Ideal for organisations looking to maximise their training budgets and invest in ongoing professional development.

Trusted by Leading Organisations

KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine
TAC
Parks VIC
DOH
ACQ

Other Similar Courses

Better Business Cases™ Foundation – eLearning

$549.00

Want to know more?

Enter your information and we will send you a brochure and connect you with a member of our team

Hidden
Hidden
Hidden
Hidden
Hidden