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Given the pivotal role of IT in today’s business landscape, it’s uncommon to find an IT training course focused on top-down management. This is the essence of ITIL® 4 DITS: it targets the high-level strategic and business-focused elements of real-world IT management. Digital strategy training proves invaluable for synchronising business and IT objectives, enhancing efficiency, and steering strategic goal attainment. Additionally, such training provides IT managers with the opportunity to expand their responsibilities and advance their careers.
ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL® 4: Digital and IT Strategy examination and assessments, candidates must first have passed the ITIL® 4 Foundation exam.
The ITIL® 4 Leader: Digital & IT Strategy course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
This initial module outlines the main aspects of this ITIL 4 strategic leader online course, including its learning plan, objectives, and structure. Students will receive a comprehensive syllabus, diagram pack, glossary, further readings and links document, and access to download essential framework publications. Additionally, the module addresses various frequently asked questions.
This first module discusses critical course elements such as assessment methods, assignment submission processes, and necessary documentation as the course progresses. It also situates ITIL 4 within the context of contemporary digital and IT management.
Module two delves into using strategic planning to respond to digital disruptions. It explores key concepts of digital and IT strategy and their connection to the ITIL Service Value System (SVS).
This module examines the integration of digital IT strategy concepts with the SVS and ITIL Service Value Chain (SVC), focusing on how these elements can be leveraged to create value. It also covers techniques for internal and external analysis.
Module four focuses on how organisations employ digital and IT strategy to sustain viability in dynamic environments. It discusses digital disruptions, VUCA factors, market positioning tools, and their strategic applications.
In module five, strategies for defining, communicating, and advocating a digital and IT strategy through business cases are presented. It includes a readiness assessment to identify and bridge gaps between current positions and strategic goals.
Module six explores strategic uses of digital and information technology to achieve operational excellence and organisational empowerment.
This module delves into innovation, emphasising how to foster and sustain an innovative culture within the workplace.
Module eight tackles risk management specific to digital organisations, discussing common risks, preparation strategies, and opportunities within those risks.
Module nine defines operating models for digital organisations, showing how these models ensure value delivery and daily operations are optimised.
This module reviews assessment tools, metrics, and reporting techniques used to evaluate the success of digital and IT strategic initiatives.
Focusing on essential leadership skills needed in digital contexts, this module also covers strategic coordination, implementation approaches, and digital transformation activities.
Module 12 concludes the material covered, encouraging review of all modules to prepare for the certification exam.
The final module offers practice exams simulating the official ITIL 4 DITS certification exam to aid exam preparation.
When ready to take the ITIL DITS exam, students should contact Good e-Learning to obtain their FREE exam voucher.
This course is designed to prepare students to sit and pass the ITIL® 4: Digital and IT Strategy certification assessments. In order to sit the exam, students must have passed their ITIL® 4 Foundation exam. You will be asked to provide a copy of your ITIL® 4 Foundation certificate before your exam voucher can be provided.
When you are ready to use your free exam voucher, simply contact support. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period which starts from the date of purchase.
During the training, students will take case-study-based assignments. These assignments will be graded according to the assessment matrix.
At the end of the training course, students are asked to complete a multiple-choice examination. Candidates must pass the case study assessments in order to take the exam. If a candidate fails the first assessment, they may be given an additional written assignment based on the same case study.
After passing the exam, you’ll earn the ITIL® 4: Digital and IT Strategy Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.
ITIL 4 helps organisations optimise IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.
