ITIL® 4 Foundation – eLearning

Key Features

  • Fully accredited
  • Exam voucher included
  • Free handbook included
  • Tutor support
  • Quizzes & practice exams
  • Mobile Compatible

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Class Duration: 14+ Hours - 6 Months Access
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Complete online at your own pace (Self-paced)

ITIL® 4 Foundation – eLearning

Complete online at your own pace (Self-paced)



ITIL® 4 Foundation – eLearning

ITIL® 4 is a leading IT service management framework. Formerly known as the ‘Information Technology Infrastructure Library’, it has a proven track record for helping IT teams optimise the value and strategic alignment of IT services, helping businesses to thrive in the highly competitive Digital Age.

This ITIL course offers an introduction to the essential elements of the framework. These include the Service Value System (SVS), Service Value Chain (SVC), Guiding Principles, 7 ITIL Practices, and more.

By the end of this course, you will have a clear understanding of how ITSM helps organisations create value by optimising the efficiency, speed, and evolution of services. You will also be ready to utilise proven practices and tools, pass the Foundation exam, and begin supporting permanent improvements in your organisation.

Who is this course aimed at?

  • Anyone looking to start their ITIL training with an award-winning course provider
  • Organisations intending to start adopting ITIL 4 best practices
  • Individuals or groups looking to pursue ITIL training online
  • Team members and managers who require an understanding of the framework
  • Candidates hoping to pursue careers in IT management

Why should you take this course?

  • The course is conducted by an award-winning online training provider and was independently certified as a ‘Market Leader’ for ITIL online training by Course Conductor
  • The ITIL 4 syllabus offers a comprehensive and modernized look at IT service management
  • ITIL qualifications are highly valuable and desirable for employers in IT
  • This online course fully prepares candidates to sit and pass the ITIL 4 Foundation exam on the first attempt
  • The course was created with input from leading experts, including the authors of several of the ITIL 4 books
  • Includes ITIL Foundation exam vouchers (T&Cs apply)
  • This ITIL 4 online course is fully accredited by PeopleCert on behalf of AXELOS

The ITIL® 4 Foundation online course on this page is provided by Good e-Learning, an Accredited Training Organisation of Axelos Limited. EA Learning promotes this course for Good e-Learning.

ITIL® is a registered trademark of AXELOS. All rights reserved.

An Introduction to the ITIL 4 Framework
This module provides an introduction to ITIL 4. It also explains the evolution of the framework and gives candidates an overview of ITIL 4 as a whole. The areas covered include:

  • Introduction to ITIL 4
  • ITIL 4 Evolution
  • ITIL 4 Best Practices
  • ITIL 4 Certification Scheme
  • ITIL v3 and ITIL 4
  • Purpose of the ITIL Foundation Qualification
  • Who Benefits from the Course
  • Case Study

Module 1: The Key Concepts of Service Management
This module addresses key service management definitions, as well as concepts of service relationships. It then explores how IT services create value. The concepts include:

  • The nature of value and value co-creation
  • Organisations, service providers, service consumers, and other stakeholders
  • Products and services
  • Service relationships
  • Value: outcomes, costs, and risks

You will then learn how they can be used to address real-world IT service management challenges.

  • Chapter 1: Key Definitions
  • Chapter 2: Creating Value with Services
  • Chapter 3: Key Concepts of Service Relationships
  • Quiz & Assignment

Module 2: The Guiding Principles
This module addresses the ITIL Guiding Principles, some of the most important elements of the framework. All seven principles are explained in detail, including what makes them core concepts for ITSM best practices.
The ITIL 4 Guiding Principles include:

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimise and automate

This module will introduce you to the framework’s guiding principles, as well as their purpose, flexibility, and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management
This module addresses the four dimensions of service management. Candidates learn what is covered in each dimension and how they combine to create a holistic approach to ITSM.
They include:

  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organisations can ensure that their Service Value System (SVS) is both balanced and effective.
This module will provide you with a clear understanding of the four dimensions of service management outlined in the syllabus and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)
This module focuses on how to combine the components and activities of the ITIL framework to drive value generation. Candidates also learn more about:

  • Inputs
  • Outcomes
  • Guiding principles
  • Governance
  • The service value chain

Module 5: The Service Value Chain (SVC)
This module focuses on the ITIL Service Value Chain (SVC), including its definition and purpose as a central component of the Service Value System (SVS). Candidates will also learn about the six activities in the SVC.

Module 6: Practice: Purpose and Key Terms
This module covers the practices of ITIL 4, including their individual definitions and purposes, as well as how each of them is performed. The module also provides definitions for more key ITIL terms.
The 18 ITIL 4 practices include:

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Availability Management
  • Capacity and Performance Management
  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Continuity Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 ITIL Practices
This module goes into greater detail on the seven ITIL practices. The syllabus breaks down each step and key activity before addressing how to implement them in practice. They include:

  • Chapter 1: Continual Improvement
  • Chapter 2: Change Control
  • Chapter 3: Incident Management
  • Chapter 4: Problem Management
  • Chapter 5: Service Request Management
  • Chapter 6: The Service Desk
  • Chapter 7: Service Level Management
  • Quiz & Assignment

This module will provide you with a clear understanding of the 7 practices, their importance, and their relationship with the Service Value Chain.

2x Practice Exam Simulators
These ITIL 4 practice exams are designed to simulate the conditions students will face when taking the official ITIL Foundation examination. It will be well worth testing your knowledge of the framework before booking your exam, as it will give you a chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the Foundation exam, simply contact support to request your FREE exam voucher.

What will you learn by taking this course?

  • How the ITIL best practice framework is used to boost the efficiency, effectiveness, and overall quality of IT-powered products and services
  • An overview of the tools, methodologies, purpose, and components of the framework
  • How the guiding principles can help organisations plan, create, implement, and continually improve market-leading IT services
  • The details of the ITIL certification path, including the streams for Managing Professional (MP) and Strategic Leader (SL)
  • How to combine the framework with other leading frameworks, such as Lean, DevOps, and Agile
  • Everything needed to pass the official ITIL foundation certification exam

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