ITIL® 4 Specialist: Drive Stakeholder Value (DSV) – eLearning

Key Features

  • Fully accredited
  • Exam voucher included
  • Free handbook included
  • Tutor support
  • Quizzes & practice exams
  • Mobile Compatible

Learn the TOGAF® Standard, 10th Edition to develop transformative enterprises that are purpose driven, people led, adaptive and resilient! Propel your career with the next-generation skills for Enterprise Architecture (EA) including Agile Architecture, The Digital Enterprise and Design Thinking.

Class Duration: 16+ Hours – 6 Months Access
Select a class from the list and follow the prompts to pay by card or invoice.

is online value: 2


Complete online at your own pace (Self-paced)

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) – eLearning

Complete online at your own pace (Self-paced)



ITIL® 4 Specialist: Drive Stakeholder Value (DSV) – eLearning

Earn your ITIL® 4 Specialist: Drive Stakeholder Value (DSV) certification with this fully accredited course!

As vital as IT is, it doesn’t exist in a vacuum. Successful IT managers must be able to assess interactions with users, suppliers, partners, and customers in order to learn how services can be fully optimised. The ITIL DSV module offers a number of tools and techniques for stakeholder value optimisation, with a particular focus on customer and user experiences, as well as journey mapping.

Kickstart your ITIL 4 training today!

Who is this course aimed at?

  • Organisations hoping to adopt ITIL 4 DSV’s best practices
  • Practitioners looking to expand their knowledge of how the framework links to IT strategy
  • IT managers in charge of overseeing relationships between IT teams and stakeholders, as well as customers and clients
  • ITIL 4 students looking to complete the Specialist branch of modules

Why should you take this course?

  • This course is conducted by an award-winning online training provider and was independently certified as a ‘Market Leader’ for ITIL online training by Course Conductor
  • This DSV course offers knowledge checks as well as a practice exam simulator to help students prepare for the ITIL DSV examination
  • Exam voucher included (T&Cs apply)
  • The course features support, interactive slides, instructor-led audio, and other online training assets created alongside highly experienced ITIL practitioners
  • This course is fully accredited by PeopleCert on behalf of AXELOS

ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL DPI exam, candidates must first have passed the ITIL® 4 Foundation exam.

The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) online course on this page is provided by Good e-Learning, an Accredited Training Organisation of Axelos Limited. EA Learning promotes this course for Good e-Learning.

ITIL® is a registered trademark of AXELOS. All rights reserved.

An Introduction to ITIL 4 Specialist: DSV
This opening module addresses the course rationale and provides an overview of ITIL 4 DSV. Students will also be introduced to the subject matter experts who will be helping them along. A lesson plan will be outlined, and students will be provided with exam information, FAQs, refresher exercises for ITIL 4 Foundation, a toolkit, a diagram pack, a skills self-audit form, a workbook, a glossary, and a list of further resources.

Module 1: Global Best Practice
This module shows learners how to identify key principles for ITIL DSV.

Module 2: The Customer Journey
This module goes over how to identify stakeholder aspirations, map customer journeys, identify touchpoints and service interactions, design customer journeys, and measure and improve customer journeys.

Module 3: Explore
This module teaches students how to identify service consumers and providers, along with their needs. Students will also learn how to describe and target markets.

Module 4: Engage
By the end of this module, students will be able to describe how to communicate and collaborate, build service relationships and manage suppliers and partners, as well as define service relationship types.

Module 5: Offer
This module describes how to do a number of tasks, including managing demand and opportunities, specifying and managing customer requirements, designing service offerings and user experiences, and selling and obtaining service offerings.

Module 6: Agree
By the end of this module, students will be able to describe how to agree and plan value co-creation, along with how to negotiate and agree on services.

Module 7: Onboard
This module will show students how to:

  • Describe key transition, onboarding, and offboarding activities
  • Differentiate the ways of relating with users and fostering user relationships
  • Classify how users are authorised and entitled to services
  • Differentiate approaches to mutual elevation of customer, user and service provider capabilities
  • Explain how to prepare onboarding and offboarding plans
  • Illustrate how to develop user engagement and delivery channels
  • Explain how the Service Catalogue management practice can be applied to enable and contribute to offering user services
  • Explain how the Service Desk practice can be applied to enable and contribute to user engagement

Module 8: Co-create
This module will show students how to explain how to foster a service mindset and describe both ongoing service interactions and how to nurture user communities.

Module 9: Realise
This module will teach students how to explain both how to realise service value in different settings and track value realisation. They will also learn to describe how to assess and report value realisation, as well as explain how to evaluate value realisation, improve customer journeys and realise value for service providers.

Module 10: 2x Practice Exam Simulators
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Drive Stakeholder Value examination. It will be well worth testing your knowledge before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with. When you feel you are ready to sit the ITIL DSV exam, simply contact support to request your exam voucher.

Module 11: Course Wrap-Up
This module wraps up the rest of the course, providing students with knowledge checks to ensure they have absorbed the subject matter in preparation for the exam.

What will you learn by taking this course?

  • Service level agreement (SLA) design
  • Multiple-supplier management, communication management, and relationship management
  • How to design customer and user experiences (CX and UX) and customer journey mapping
  • How to drive stakeholder value, one of the most central aspects of creating, maintaining, and improving IT-enabled products and services
  • Everything needed to pass the official ITIL 4 DSV exam

Other Similar Courses

Flash Sale - Save 10%

Applied Business Architecture – Virtual Classroom