As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
Partner with EA Learning to build the skills your organisation needs to drive successful transformation.
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As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
This course is structured to provide candidates with comprehensive insights into integrating effective cloud service management with the renowned ITIL® 4 framework. Upon completion, participants will possess the necessary skills and knowledge to enhance their cloud capabilities, ensuring alignment with their distinct business strategies.
The ITIL® 4 Specialist: Acquiring & Managing Cloud Services course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.
Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.
Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.
For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.
We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.
EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.
Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.
Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.
Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.
Moving beyond passive learning, our eLearning courses feature engaging and interactive activities that reinforce key concepts, bringing them to life.
By integrating practical exercises and realistic case studies, we help to bridge the gap between abstract concepts and real-world implementation.
With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.
We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.
ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS)
Module 0: Welcome to ITIL 4 Specialist: Acquiring & Managing Cloud Services
This initial module introduces candidates to the course’s main features, including the learning plan, objectives, and structure. Candidates will receive a syllabus, diagram pack, glossary, further reading materials, and links for downloading essential framework publications. It also addresses frequently asked questions about the framework.
Module 1: Understanding the Cloud
Module 1 guides candidates through the basics of what the cloud actually entails, including cloud consumption and deployment models.
Module 2: Explore: Can the Organisation Benefit From Cloud?
In this module, candidates explore the ‘Explore’ stage of the ITIL customer journey. It focuses on identifying the value of cloud services, crafting cloud strategies, and assessing the benefits, outcomes, costs, and risks associated with adopting cloud services in a business.
Module 3: Engage: Meeting a Cloud Service Provider (CSP)
Module 3 centres on the ‘Engage’ stage of the customer journey, teaching candidates about different types of cloud service providers and how to select the right one for an organisation. It also discusses how to define cloud service requirements.
Module 4: Offer: Selecting the Right Services and Service Provider
This module introduces the ‘Offer’ stage of the customer journey, where candidates learn to calculate return on investment and construct viable business cases for cloud services.
Module 5: Review Modules 1-4
Module 5 provides a review session for the knowledge acquired in the earlier modules, incorporating a memory game on key terms and a concept checker for Modules 1-4.
Module 6: Agree: Negotiating and Planning
Focusing on the ‘Agree’ stage of the customer journey, Module 6 delves into forming cloud service agreements and understanding the shared responsibilities between cloud providers and customers.
Module 7: Onboard: Moving to the Cloud
Module 7 examines the ‘Onboard’ stage, discussing general considerations for onboarding users to a new service and common onboarding issues specific to cloud services.
Module 8: Co-Create: Enabling Value
In Module 8, the ‘Co-Create’ stage is explored, teaching candidates how to manage cloud service consumption and quality throughout the service lifecycle.
Module 9: Realise: Measuring and Improving
Module 9 addresses the ‘Realise’ stage, focusing on maintaining cloud services in a VUCA (volatility, uncertainty, complexity, and ambiguity) environment and applying continual improvement to cloud services.
Module 10: Review Modules 6-9
This module allows candidates to review the insights gained in Modules 6-9, featuring a memory game and a concept checker.
Module 11: Practice Exams
Module 11 provides two practice exams to help candidates familiarise themselves with the conditions of the certification exam and assess their readiness. One exam is provided by PeopleCert and the other by Good e-Learning, available online and in PDF format.
Module 12: ITIL 4 Specialist: AMCS Wrap-up
The final module offers a brief video detailing the next steps for candidates after course completion, helping them to transition from learning to application.
This course is structured to ensure students are well-prepared to pass the ITIL 4 Specialist: Acquiring & Managing Cloud Services examination successfully.
Included in the course is a complimentary exam voucher.
Before scheduling your exam, it’s crucial to verify that your device meets the necessary technical specifications. For detailed instructions and additional information, please consult the PeopleCert website.
Exam voucher requests are generally processed within two working days, although it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, refer to the GEL Support & FAQs page.
After passing the exam, you’ll earn the ITIL® 4 Specialist: Acquiring & Managing Cloud Services Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS) Exam
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.
ITIL 4 helps organisations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.
Take the first step to certification by registering yourself or your organisation for an upcoming public class.
Get in touch with one of our experts to find out more about the course and learn how we can meet your organisation’s requirements.
