Leigh’s extensive experience in managing complex organisational change makes him a highly qualified and sought after learning facilitator with EA Learning. With over 25 years of experience in the industry, he has developed a deep understanding of the various challenges involved in implementing change initiatives from both the customer and business perspectives.
In this time, he has been involved in leading change from the customer and business perspective, within customer service and call centre operations, through business resilience and contingency development, and on to the creation of programme and project management capabilities. In doing so, this has given him the ability to develop effective strategies for managing large-scale change initiatives. Leigh has gained a unique perspective on the challenges facing organisations of all sizes and types, including local, state, and federal government, leading commercial enterprises, and multinational not for profits.
Leigh’s aim during courses is to provide attendees with practical insights for managing change and delivering results. His experience has helped to reinforce a simple truth, that engaged staff and customers with basic solutions always do better than disengaged people with leading, complicated ones. Having seen business change hurt where it matters most, through the ramming of poorly architected solutions into production causing operational agony, resentment, and a lasting organisational memory that change is bad, he is determined to ensure that any architecture work ensures that funder and user satisfaction are paramount. With his extensive experience and knowledge, Leigh is driven to help individuals and teams achieve their goals, whether it is to gain a certification or overcome challenges they may be experiencing.
