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ITIL® 4 Strategic Leader (SL) Suite

50+ Hours – 12 Months Access
Self-paced eLearning
Fully Accredited
ITIL® 4 Foundation - eLearning

Save 20% with our training bundles.

Fast track your career and develop real-world enterprise architecture skills.

ITIL® 4 Strategic Leader (SL) Suite - eLearning

$2,169.00
excl.

Course 1

Course 2

Course 3

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Discounted Training for Teams and Organisations

At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:

  • Arrange a private course exclusively for your team with group pricing.
  • Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.
  • Get special discounted pricing when you prepay at a tiered level, allowing you to draw down on your balance for any course. Ideal for organisations looking to maximise their training budgets and invest in ongoing professional development.

ITIL® 4 Strategic Leader

Course Overview

Earn your ITIL® 4 Strategic Leader qualification with this fully accredited suite of courses! Starting with the ITIL® 4 Foundation module, this suite takes students through the entire ITIL® 4 Strategic Leader (SL) stream. Passing the exams covered in this suite will earn candidates the title of ‘ITIL® Strategic Leader’. By the end of this suite, you will have a comprehensive understanding of how to plan, implement, and evaluate the success of digital and IT strategies.

Kickstart your training today!

 

Why should you take this course?

  • The courses are conducted by an award-winning online training provider who was independently certified as a ‘Market Leader’ for ITIL® online training by Course Conductor
  • The suite offers a comprehensive introduction to ITIL® 4 and its strategy-focused intermediate modules
  • ITIL® 4 is one of the world’s most popular frameworks for IT service management (ITSM)
  • ITIL® 4 practitioners can establish atmospheres of continuous improvement within IT departments and teams
  • This course suite fully prepares students to sit and pass the ITIL® 4 Foundation, ITIL® 4 DPI, and ITIL® DITS certification exams
  • The courses in the suite come with instructor-led videos, regular knowledge checks, a practice exam simulator, tutor support, and more
  • The courses are created with help from highly experienced subject matter experts
  • Exam vouchers for each course included (T&C’s apply)
  • Each course in this suite is fully accredited by PeopleCert on behalf of AXELOS

Prerequisites

None. ITIL® 4 Foundation, included in this suite, is a prerequisite for the other courses in the stream.

Who is this course for?

  • Newcomers who want to start their ITIL® 4 training with a focus on strategic business elements
  • Anyone seeking to pass the ITIL® 4 Foundation, ITIL® 4 DPI, and ITIL® 4 DITS certification exams as quickly and efficiently as possible
  • Experienced and prospective IT managers, as well as business managers who need a more solid understanding of how IT and digital strategies fit into long-term business goals
  • Organisations, departments, teams, or individuals planning to adopt the tools, philosophies, and best practices laid out in the ITIL® 4 SL stream
  • Career IT service management (ITSM) professionals and business managers looking to improve their hireability

Key Features

  • Exam vouchers included
  • Course duration: 50+ hours
  • Access Period: 12 months
  • Tutor support
  • Quizzes and exam practice
  • Works on mobile devices
  • Provider: GEL
  • Accredited by: PeopleCert

EA Learning is Trusted by Leading Organisations Globally

KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine
TAC
Parks VIC
DOH
ACQ
Aurora
UNSW
SydWater
RBA
NDIA
McGrath
UWA
Club Marine
BSP
WA Housing
WesternPower
WyndhamCity
MainRoadsWA
URA
CAA
Salesforce

Learning Outcomes

ITIL® 4 Strategic Leader

  1. How ITIL® practitioners boost the effectiveness, efficiency, and overall quality of product or service-producing IT pipelines
  2. The tools, methodologies, purpose, and components of ITIL® 4, such as the Service Value System (SVS) and ITIL® Service Lifecycle
  3. How the key concepts of ITSM create value for IT service and product providers along with their customers
  4. The guiding principles of ITIL® and how they can be used to adopt and adapt ITSM best practices
  5. The individual activities in the SVS and how they interact
  6. The contents and purpose of the 18 ITIL® practices, as well as the seven essential practices
  7. How to follow the ITIL® 4 certification path to become an ITIL Master
  8. How ITIL® 4 can incorporate other methodologies frameworks, such as DevOps, Agile, and Lean
  9. How to interface with Governance, Risk, and Compliance (GRC) and oversee organisational change
  10. How to plan, review, and improve IT-powered products and services
  11. How to ensure your IT organisation is always ‘learning and improving’
  12. Skills that enable ITIL® practitioners to direct, plan, and improve organisational IT practices
  13. How to leverage Agile and Lean best practices
  14. How the world’s most successful organisations incorporate IT into their business strategies
  15. How technology is causing disruption across multiple industries and sectors
  16. How to design and implement digital and IT strategies that can be utilised in any industry or marketing conditions
  17. Everything needed to pass the official ITIL® 4 Foundation, ITIL® 4 DPI, and ITIL® 4 DITS certification exams

Team and Enterprise Training

We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.

Packages designed for your organisation.

Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.

Contextualised private classes.

Beyond standard team training, our private classes feature contextualised discussions in a confidential setting, with a pre-class consultation to align on your organisation’s goals, challenges and projects, ensuring discussions and examples are relevant.

Huge potential to unlock savings.

Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.

Why EA Learning?

Trusted by leading organisations globally.

For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.

We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.

We’re specialists, not generalists.

EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.

Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.

World-class instructors with real-world experience.

Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.

Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.

Private and public classes worldwide.

With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.

We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.

Syllabus

ITIL® 4 Strategic Leader (SL) Suite

ITIL® 4 Foundation

Formerly known as the ‘Information Technology Infrastructure Library’, ITIL® 4 is a world-class framework for managing and optimising IT services. This course was designed not only to prepare you to pass the ITIL® 4 Foundation exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the ITIL® framework. Kickstart your path to becoming an ITIL® Master today!

Find out more about ITIL® 4 Foundation!

ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organisations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organisational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organisations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning. Kickstart your ITIL® 4 training today!

Find out more about ITIL® 4 Strategist: Direct, Plan & Improve (DPI)!

ITIL® 4 Leader: Digital & IT Strategy (DITS)

As crucial as IT is for success in the modern world of business, it’s rare to see an IT training course that emphasises top-down management. This is what ITIL® DITS is all about: how to handle the high-level strategic and business-centric aspects of managing real-world IT. ITIL® DITS training can be extremely helpful in aligning business and IT, as well as helping IT managers pursue higher-level roles. Kickstart your ITIL® 4: DITS training today!

Find out more about ITIL® 4 Leader: Digital & IT Strategy (DITS)!

Exams

ITIL® 4 Strategic Leader (SL) Suite

ITIL® 4 Foundation exam:

  • This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 60 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

ITIL® 4 DPI exam:

  • This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

ITIL® 4 DITS assessment:

  • Four assignments of 60 minutes each with a pass mark of 75%
  • The assignments are open-book

ITIL® 4 DITS exam:

  • Online multiple-choice proctored exam with a duration of 60 minutes
  • The exam is closed-book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 21 out of 30 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

In order to achieve the complete ITIL® 4 Strategic Leader qualification, you must pass the official examinations for ITIL® 4 Foundation, ITIL® 4 DPI, and ITIL® 4 DITS. You can take the exams online (virtually) using a service provided by PeopleCert.

Once you complete each course in this suite, you will be ready to start preparing for the exams. To support you with this, each course contains two practice exams that will simulate the conditions of the real thing. This suite also comes with the required 3 x exam vouchers!

Before booking an exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.

When you are ready to use each of your free exam vouchers, simply contact support. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the suite access period which starts from the date of purchase.

PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.

PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.

Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.

Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.

Ready to secure your spot?

Take the first step to certification by registering yourself or your organisation for an upcoming public class.

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