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EA Learning is dedicated to empowering Enterprise, Business and IT Architects and Business Transformation professionals through industry-leading training and certification programs. We equip you and your teams with the knowledge, tools, and skills needed to excel in your roles and deliver substantial value to your organisation.
We pride ourselves on delivering premium training experiences. Our instructors are not just presenters, they are industry leaders with real-world experience. This allows them to provide deep insights and practical examples that bring the course material to life. Our commitment to quality ensures that you receive the best possible training to achieve superior results and reach your highest potential.
EA Learning is a trusted training provider for banks, government organisations, and some of the largest tech (Fortune 500) companies globally. With over a decade of excellence in TOGAF training, developed in close collaboration with The Open Group, we have trained thousands of professionals worldwide. Our instructors with extensive industry experience, high exam pass rates, specialised focus, and premium client experience set us apart from other training companies.
We have leveraged our expertise to create our own courses, such as the Applied Business Architecture course endorsed by the IIBA. Our strong industry relationships ensure that our training remains unique, relevant, and valuable. Additionally, we provide expert guidance to help you identify the best training pathway for your career or organisational goals.
EA Learning is passionate about your success. By providing expert-led and guided training, coaching, and mentoring in Enterprise, Business and IT Architecture, Design and Transformation, we equip you with proven concepts, principles, and techniques to solve realworld problems and deliver valuable outcomes. Join us to experience the impact that premium, expert-led training can have on your career.
Core Specialisation: We are dedicated solely to Architecture, Design and Business Transformation, offering specialised training in these disciplines backed by genuine expertise.
Preferred Training Provider by Leading Organisations World-Wide: Trusted by major banks, government organisations, and top Fortune 500 tech companies worldwide.
Expert Instructors: Learn from industry leaders with real-world experience and a proven track record in their teaching disciplines.
High Exam Pass Rates: Our comprehensive preparation ensures you are well-equipped to excel in your exams.
Premium Experience: Enjoy exclusive classes with dedicated instructors and a limited number of class participants, ensuring an engaging and focused learning environment.
Expert Created, Industry-Informed Courses: Our training programs are developed and informed by industry experts, ensuring relevant and up-to-date content.
Globally Recognised Certifications: We deliver internationally recognised certifications, helping you advance your career and validate your skills.
Extensive Class Date and Time Zone Options: Select from a wide range of class dates that suit your schedule, with options available in various time zones globally.
Comprehensive Training Solutions- We offer a range of training solutions designed to fit your needs:
Virtual Classroom: Participate in interactive, instructor-led online training that is exclusively designed for a virtual environment. Our dedicated instructors run these classes live, ensuring a fully immersive and engaging experience. This is our most popular format, offering high-quality education without compromise, accessible from anywhere in the world.
In-Person Classroom: Benefit from direct, face-to-face instruction in a traditional classroom setting.
Public Classes: Join scheduled classes with peers from various organisations, providing valuable networking opportunities.
Private In-House Classes: Exclusive training for groups within your organisation, featuring a comprehensive, hands-on approach with contextualised content and dedicated support from the EA Learning team.
Self-Paced eLearning: Learn at your own pace with flexible online courses.
In today’s business landscape, integrating IT into strategic planning and continuous improvement is crucial for organisational success. The ITIL® DPI module provides a comprehensive framework equipped with terms, tools, and best practices dedicated to effective IT governance. This includes methodologies for organisational change management and oversight of Governance, Risks & Compliance (GRC). ITIL DPI is designed for organisations aiming to plan and implement long-term changes effectively while ensuring these changes are justifiable to stakeholders and contribute to a culture of continuous learning and development. This module is perfect for any organisation looking to enhance their IT governance and drive impactful improvements across their services.
ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL DPI exam, candidates must first have passed the ITIL® 4 Foundation exam.
The ITIL® 4 Strategist: Direct, Plan and Improve course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
This introductory segment welcomes students to the course, detailing its structure and the expected learning outcomes.
In this module, students explore fundamental concepts related to ‘Direct, Plan, and Improve’, focusing on differentiating essential terms such as ‘vision’, ‘mission’, ‘methods’, ‘operating model’, and ‘scope of control’.
Discussion extends to the management of planning across various levels, incorporating aspects of governance, compliance, and management.
The module concludes by examining the concepts of value, outcomes, costs, and risks, and their interrelation with strategic direction, planning, and improvement efforts.
This module details the elements requiring direction and planning, employing key principles and methods for effective implementation. By its conclusion, students will understand how to distribute goals and requirements, formulate effective policies, and set adequate controls without overregulation. This knowledge enables placing decision-making powers at appropriate organisational levels.
This module delves into Governance, Risk, and Compliance (GRC) and their associated principles and methods.
Students will be equipped with knowledge on the purpose and integration of GRC within ITIL 4’s Service Value System (SVS) and understand risk management and governance’s impact on DPI.
Focusing on continual improvement, this module discusses the methods and principles for fostering enhancements across various initiatives.
By module’s end, students will grasp improving the SVS, embedding continual improvement processes, and utilising assessment techniques effectively. They will also learn to develop and defend business cases and conduct improvement reviews and analyses.
This module guides students through the fundamentals of Organisational Change Management (OCM) and its application in strategic direction and improvement planning.
It concludes with students understanding the extent, nature, and benefits of OCM and the essential interfaces within the ITIL value chain.
Exploring measurement and metrics, this module emphasizes the importance of measurement, reports, key success factors, and primarily, KPIs. Students will emerge with a functional understanding of applying measurement and reporting principles to direct and enhance planning and improvement initiatives, including defining supporting metrics and indicators.
This module evaluates the distinctions between value streams and practices and their impact on strategic endeavors.
By the end, students will know how to select and apply appropriate methods for directing, planning, and improving these elements.
Addressing stakeholders, communication, and feedback, this module covers the essential communication principles and change management techniques critical to strategic planning and improvement.
Students will learn to effectively communicate and influence others and establish robust feedback mechanisms.
These simulators recreate the testing environment of the official ITIL 4 Specialist: Direct, Plan & Improve exam, providing an excellent opportunity for students to assess and refine their knowledge.
When ready, students can contact Good e-Learning to secure their FREE exam voucher.
A brief module that marks the conclusion of the course and reviews key takeaways.
This course is designed to prepare students to sit and pass the ‘ITIL Specialist: Direct, Plan & Improve’ examination. In order to sit the exam, students must satisfy be certified in ITIL® 4 Foundation.
Passing the ITIL 4 DPI examination is a prerequisite for completing both the ‘Managing Professional (MP)’ and ‘Strategic Leader (SL)’ streams. However, students only have to pass the exam once.
PeopleCert Exam Information
Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.
PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.
PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.
Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.
Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.
You can find detailed information on PeopleCert exam terms and conditions on our exams terms and conditions page.
ITIL® 4 Strategist: Direct, Plan & Improve exam:
After passing the exam, you’ll earn the ITIL® 4 Strategist: Direct, Plan & Improve Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
This course is also available as an instructor-led course.
This course is also available as an instructor-led course.
Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.
eLearning
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.
Get special discounted pricing when you prepay at a tiered level, allowing you to draw down on your balance for any course. Ideal for organisations looking to maximise their training budgets and invest in ongoing professional development.
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.

ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.
ITIL 4 helps organisations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.
We’re excited to announce an upcoming course that’s just around the corner! Register your interest by completing the form below, and you’ll be amongst the first to receive updates and exclusive details about the course. One of our team members will be in touch soon!
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
Arrange a private course exclusively for your team with group pricing.
Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.
Get special discounted pricing when you prepay at a tiered level, allowing you to draw down on your balance for any course. Ideal for organisations looking to maximise their training budgets and invest in ongoing professional development.
Please complete the form below, and one of our specialist team members will be in touch with you shortly. We look forward to working with you!
We’re excited to help you take the next step in your learning journey! We know how important it is to find the right training that aligns with your goals, and we’re here to make that process as smooth as possible.
By providing a few details and selecting the courses you’re interested in, you’ll receive a personalised quote from our dedicated team. We will also advise you of any discounts that we may have available.
Thank you for considering EA Learning as your training provider. We look forward to supporting you on your journey!