With IT being such an integral part of modern business, factoring it into long-term planning and improvement is essential for successful organisations. ITIL® DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organisational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organisations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning.
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Who is this course aimed at?
Why should you take this course?
Prerequisites
ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL DPI exam, candidates must first have passed the ITIL® 4 Foundation exam.
The ITIL® 4 Strategist: Direct, Plan & Improve (DPI) online course on this page is provided by Good e-Learning, an Accredited Training Organisation of Axelos Limited. EA Learning promotes this course for Good e-Learning.
ITIL® is a registered trademark of AXELOS. All rights reserved.
An Introduction to ITIL 4 Strategist: DPI
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
Module 1: Direct, Plan and Improve Concepts
This module looks at the key concepts and definitions of ‘Direct, Plan and Improve’. Students will learn to differentiate key terms, including ‘vision’, ‘mission’, ‘methods’, ‘operating model’ and ‘scope of control’. The module then goes on to discuss planning management at various levels, along with the roles of governance, compliance, and management. Finally, it discusses value, outcomes, costs, and risks, as well as how they relate to direction, planning, and improvement.
Module 2: Direction, Planning, and Principles in Context
This module describes elements that are to be directed and planned and how to use key principles and methods for direction and planning. By the end of this module, students will know how to cascade requirements and goals, as well as how to define effective policies, controls, and guidance. Students will also know how to ensure that controls are sufficient without being excessive. This will leave them with enough know-how to be able to place decision-making authority at the correct level.
Module 3: GRC Principles and Methods
This module looks at Governance, Risks, and Compliance (GRC) and the principles and methods relating to it. By the end of the module, students will be comfortable with identifying the purpose and role of GRC, as well as integrating the principles and methods into ITIL 4’s Service Value System (SVS). The module also describes the role of risks and risk management, as well as how governance impacts DPI.
Module 4: Continual Improvement
This module examines the key principles and methods used to enable continual improvement for all types of improvements. By the end of this module, students will know how to improve the SVS, as well as how to embed continual improvement at every level of the SVS. Students will also be familiar with assessment methods and objectives, as well as outputs, requirements, and criteria. Finally, students will know how to build, justify and advocate a business case, as well as how to conduct improvement reviews and analyse lessons learned.
Module 5: Organisational Change Management
This module takes students through Organisational Change Management (OCM) and how it is applied to direction, planning, and improvement. By the end of the module, students will understand the scope, nature, and potential benefits of OCM, as well as how to establish effective interfaces across the ITIL value chain.
Module 6: Measurement, Indicators, and Reporting
This module looks at measurement, as well as reasons for focusing on measurement, metrics, reports, success factors, and, most importantly, KPIs. By the end of the module, students will have a practical understanding of how to use principles and methods of measurement and reporting in direction, planning, and improvement. They will also be able to define indicators and metrics which can be used to support organisational objectives.
Module 7: Measurement and Value Streams
This module examines the differences between value streams and practices, along with the impact these differences have on direction, planning, and improvement. By the end of the module, students will be able to select and utilise appropriate methods and techniques to direct, plan and improve value streams and practices.
Module 8: Stakeholders, Communication and Feedback
This module looks at stakeholders, communication, and feedback. Students will learn about the key principles and methods used for communication and organisational change management. They will also come to understand how and why they are essential to direction, planning, and improvement. Finally, students will look at how to effectively influence and communicate with others, as well as how to establish effective feedback channels.
Module 9: 2x Practice Exam Simulators
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Direct, Plan & Improve examination. It will be well worth testing your knowledge before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with. When you feel you are ready to sit the ITIL DPI exam, simply contact Good e-Learning to request your FREE exam voucher.
Module 10: Course Wrap-Up
This is a short module that sign-posts the end of the course.
What will you learn by taking this course?
