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As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
The ITIL 4 Specialist: Plan, Implement and Control combined practice course is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices. These are the ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice.
ITIL 4 Specialist: Plan, Implement and Control enables professionals to:
ITIL® 4 Foundation
ITIL 4 Specialist: Plan, Implement and Control is designed for:
The ITIL® 4 Specialist: Plan, Implement and Control course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.
Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.
Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.
For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.
We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.
EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.
Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.
Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.
Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.
Moving beyond passive learning, our eLearning courses feature engaging and interactive activities that reinforce key concepts, bringing them to life.
By integrating practical exercises and realistic case studies, we help to bridge the gap between abstract concepts and real-world implementation.
With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.
We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.
Welcome to ITIL 4 Specialist: Plan, Implement and Control
Module 0:
Module zero introduces you to the main course features.
It introduces you to the certification program and contains a course navigation video to help acquaint you with Docebo, our LMS platform. It also contains a course guide to assist you with exam information, a lesson plan, and provides answers to some of the most frequently asked questions about ITIL 4 Specialist: Plan, Implement and Control.
Duration: 55m
Change Enablement
Introduction to Change Enablement
This module introduces the first of ITIL 4 Specialist: Plan, Implement and Control’s five management practices: the ITIL 4 Change Enablement practice.
Duration: 5m
Module 1: Key concepts
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the change enablement practice. It then describes the practice success factors (PSFs) and the key metrics of the change enablement practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the two change enablement practice processes: Change enablement planning and optimisation and change lifecycle management. It describes the inputs, outputs and key activities of both processes.
The module goes on to explain how the practice supports service value streams, and how the change enablement practice is integrated in the organisation’s value streams.
The module ends by describing the three key roles involved in the practice and how to position the change enablement practice in the organisational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the change enablement practice.
We start by explaining automation and tooling, and providing recommendations for the automation of change enablement.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for change enablement practice success and how they’re supported by the ITIL guiding principles.
Review test
A 20-question review test on the practice.
Deployment Management
Introduction to Change Enablement
This module introduces the first of ITIL 4 Specialist: Plan, Implement and Control’s five management practices: the ITIL 4 Change Enablement practice.
Duration: 5m
Module 1: Key concepts
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the change enablement practice. It then describes the practice success factors (PSFs) and the key metrics of the change enablement practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the two change enablement practice processes: Change enablement planning and optimisation and change lifecycle management. It describes the inputs, outputs and key activities of both processes.
The module goes on to explain how the practice supports service value streams, and how the change enablement practice is integrated in the organisation’s value streams.
The module ends by describing the three key roles involved in the practice and how to position the change enablement practice in the organisational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the change enablement practice.
We start by explaining automation and tooling, and providing recommendations for the automation of change enablement.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for change enablement practice success and how they’re supported by the ITIL guiding principles.
Review test
A 20-question review test on the practice.
IT Asset Management
Introduction to IT Asset Management
Duration: 5m
This module introduces the third of ITIL 4 Specialist: Plan, Implement and Control’s five management practices: the ITIL 4 IT Asset Management practice.
Module 1: Key concepts
Duration: 1h
Module 1 begins by explaining the purpose and benefits of the IT asset management (ITAM) practice. It then provides an explanation of the of the important key terms and concepts. Lastly, there’s a description of the practice success factors (PSFs) and the key metrics for the IT asset management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 looks at the processes of the ITAM practice. We’ll look at managing a common approach to ITAM and managing the IT asset lifecycle and records. Next, we’ll discover how to verify, audit, and analyse IT assets, and lastly, we’ll learn how to integrate the practice of the organisation’s value streams.
Module 3: Enabling the practice
Duration: 1h
Module 3 begins by describing the organisations and people involved in the practice. It describes the responsibilities of the key roles and how to position the ITAM practice in the organisational structure.
Next, there’s an explanation of automation and tooling, with recommendations for the automation of the ITAM practice.
The module then discusses partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
The next topic is capability, with an explanation of how capability criteria support the practice capability development.
Module 3 ends with recommendations for the success of the IT asset management practice and how the recommendations are supported by the ITIL guiding principles.
Review test
A 20-question review test on the practice.
Release Management
Introduction to Release Management
Duration: 5m
This module introduces the fourth of ITIL 4 Specialist: Plan, Implement and Control’s five management practices: the ITIL 4 Release Management practice.
Module 1: Purpose and key concepts
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the release management practice. It then describes the practice success factors (PSFs) and the key metrics of the release management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins by explaining the release management practice processes. It also describes the inputs, outputs and key activities of the processes.
The module goes on to explain how the practice supports service value streams, and how the release management practice is integrated in the organisation’s value streams.
The module ends by describing the three key roles involved in the practice and how to position the practice in the organisational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that support, develop and lead to the success of the release management practice.
We start the module by explaining automation and tooling, and providing recommendations for the automation of release management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for release management practice success and how they’re supported by the ITIL guiding principles.
Review test
A 20-question review test on the practice.
Service Configuration Management
Introduction to Release Management
Duration: 5m
This module introduces the fourth of ITIL 4 Specialist: Plan, Implement and Control’s five management practices: the ITIL 4 Release Management practice.
Module 1: Purpose and key concepts
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the release management practice. It then describes the practice success factors (PSFs) and the key metrics of the release management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins by explaining the release management practice processes. It also describes the inputs, outputs and key activities of the processes.
The module goes on to explain how the practice supports service value streams, and how the release management practice is integrated in the organisation’s value streams.
The module ends by describing the three key roles involved in the practice and how to position the practice in the organisational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that support, develop and lead to the success of the release management practice.
We start the module by explaining automation and tooling, and providing recommendations for the automation of release management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for release management practice success and how they’re supported by the ITIL guiding principles.
Review test
A 20-question review test on the practice.
PeopleCert Exam Information
Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.
PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.
PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam, you must purchase Take2 before taking your exam.
Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.
Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.
After passing the exam, you’ll earn the ITIL® 4 Specialist: Collaborate, Assure and Improve Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
ITIL® 4 Specialist: Plan, Implement and Control (PIC) Exam
Pre-requisites: ITIL® 4 Foundation
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognized framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimise resources, and facilitates ongoing enhancements.
ITIL 4 helps organizations optimize IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.
Take the first step to certification by registering yourself or your organisation for an upcoming public class.
Get in touch with one of our experts to find out more about the course and learn how we can meet your organisation’s requirements.
