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ITIL® 4 Specialist: Sustainability in Digital & IT (SDIT)

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Duration: 18+ Hours – 6 Months Access
Self-paced eLearning
Exam Voucher Included
Fully Accredited

Course Overview

Key Features

  • Exam voucher included
  • Course duration: 18+ hours
  • Access Period: 6 months
  • Tutor support
  • Quizzes and exam practice
  • Works on mobile devices
  • Provider: GEL
  • Accredited by: PeopleCert

Course Overview

In today’s digital era, the skills of IT Service Management (ITSM) teams are crucial for achieving sustainability goals. ITSM managers often take the lead in enhancing their team’s abilities to tackle present and forthcoming sustainability challenges, particularly in procurement and supply chain management. This ITIL® 4 course offers proven and adaptable strategies for empowering businesses to promote sustainability within their digital and IT operations.

 

Why take this course?

  • Good e-Learning is recognised as a ‘Market Leader’ in ITIL training by Course Conductor, underscoring its expertise and authority in the field.
  • ITIL 4 stands as the most current and widely adopted framework for effective IT Service Management (ITSM), catering to the demands of modern business environments.
  • In today’s digital landscape, the role of digital and IT services is increasingly critical in promoting sustainable business practices.
  • The sustainability of a company’s operations not only supports long-term viability but also serves as a significant competitive advantage.
  • Mastery of sustainability practices is relevant and beneficial across various roles and disciplines, enhancing professional value and opening new career pathways.
  • The course enhances exam readiness through a practice exam simulator and regular knowledge checks, ensuring that students are well-prepared.
  • Additionally, it includes a free eBook from PeopleCert and offers each student a complimentary exam voucher (terms and conditions apply).
  • This ITIL® 4 Specialist course is accredited by PeopleCert

 

No Prerequisites

This course, focusing on ITIL® 4 Specialist: Sustainability in Digital & IT, does not require previous ITIL certifications, allowing candidates to sit for the ITIL 4 Sustainability in Digital and IT exam without needing to pass the ITIL 4 Foundation exam first. It introduces key ITIL 4 concepts, equipping candidates to effectively contribute to ITIL teams, even if they do not seek further certification.

Target Audience

  • IT, Digital, and Service Strategists
  • Service Designers and Architects
  • Product and Service Managers
  • Current and aspiring ITSM Managers
  • Managers responsible for directing strategy and developing continuously improving teams
  • Individuals with existing ITIL qualifications who are looking to further enhance their expertise

What will you learn?

  • Utilising ITIL’s guiding principles to enhance value creation through sustainable, digitally-enabled products and services.
  • Tackling challenges related to Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) by implementing sustainable strategies in procurement, products, and practices.
  • Understanding the core principles of sustainability.
  • Conducting comprehensive cost-benefit analyses to identify risks and opportunities, guided by best practices.
  • Defining ‘sustainability’ in the context of business value creation.
  • Outlining practical steps to develop and implement a robust sustainability strategy.
  • Acquiring practical skills necessary for enabling an organisation to achieve value through sustainable practices.
  • Preparing thoroughly to succeed in the ITIL Specialist: Sustainability in Digital & IT examination.

 

The ITIL® 4 Specialist: Sustainability in Digital & IT course is provided by GEL, an ATO of PeopleCert.

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

Welcome to ITIL® 4 Specialist: Sustainability in Digital & IT
Module 1: Key Concepts
Module 2: What is the vision?
Module 3: Where are we now?
Module 4: Where do we want to be?
Module 5: Review Modules 1-4
Module 6: How do we get there?
Module 7: Take action
Module 8: Did we get there?
Module 9: How do we keep the momentum going?
Module 10: Review Modules 6-9
Module 11: Practice exams
Module 12: wrap-up

Exam Information

This course is designed to prepare students to sit and pass the ITIL® 4 Specialist: Sustainability in Digital & IT examination.

This course comes with a FREE exam voucher – That’s how confident we are that you’ll pass first time!

PeopleCert Exam Information

Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.

PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.

PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.

Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.

Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.

You can find detailed information on PeopleCert exam terms and conditions on our exams terms and conditions page.

Assessment 1: case study assignments

  • Nature: Open-book, case study-based assignments.
  • Description: Throughout the course, there are four case study assignments centred on two fictional companies. These practical assignments are critical for understanding real-world application and are assessed by the course tutor against an official assessment matrix.
  • Requirements: Each assignment lasts up to 60 minutes and requires a minimum score of 75% to pass. Candidates must successfully complete all case study assignments to qualify for the final exam. Those who do not complete these assignments during the scheduled sessions may receive an additional individual written assignment based on the same case study for another chance to qualify.
  • Confirmation: The course tutor will confirm eligibility for the final exam upon successful completion of all case study assignments.

Assessment 2: multiple-choice questions (MCQ)

  • Format: Online proctored exam.
  • Structure: Consists of 35 multiple-choice questions.
  • Nature: Closed-book exam.
  • Duration: 60 minutes.
  • Passing Score: Candidates must achieve at least 65% (23 out of 35 questions correct) to pass.
  • Prerequisite: Completion and passing of the case study assessments are required before candidates can sit for this exam.

 

Digital Credentials:

After passing the exam, you’ll earn the ITIL® 4 Specialist: Sustainability in Digital & IT (SDIT) Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
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AMP
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Swinburne
VLine
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine

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