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ITIL® 4 Specialist: Create, Deliver & Support (CDS)

Effective IT management requires treating all elements as parts of an interconnected system. From design and build to testing, launching, operation, and support, IT-enabled products and services must be managed through a cohesive process to drive real and lasting value. The focus of ITIL® 4 CDS is to equip users with strategies to establish a continuous and integrated process for creating, delivering, and supporting IT services, aiming for ongoing value delivery to customers.

Duration: 14+ Hours – 6 Months Access
Self-paced eLearning
Fully Accredited

Course Overview

  • Exam voucher included
  • Course duration: 14+ hours
  • Access Period: 6 months
  • Tutor support
  • Quizzes and exam practice
  • Works on mobile devices
  • Provider: GEL
  • Accredited by: PeopleCert

Why take this course?

  • GEL is recognised as a ‘Market Leader’ in ITIL training, independently certified by Course Conductor.
  • This course includes frequent knowledge checks and a practice exam simulator to aid in preparation for the ITIL CDS certification exam.
  • Every student receives a FREE exam voucher to cover the certification costs (terms and conditions apply).
  • Engaging and interactive training materials are provided, including videos and instructor-led audio, developed in collaboration with highly experienced ITIL experts.
  • This ITIL® 4 Specialist: Create, Deliver & Support course is accredited by PeopleCert.

Prerequisites

ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL 4 Specialist: CDS exam, candidates must first have passed the ITIL® 4 Foundation exam.

The ITIL® 4 Specialist: Create, Devliver and Support course is provided by GEL, an ATO of PeopleCert.

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.


Target Audience

  • Organisations aiming to integrate ITIL 4 CDS best practices into their operations.
  • ITIL 4 students aspiring to achieve ITIL 4 Master certification.
  • IT managers looking to enhance their ITIL credentials to assume greater responsibilities and secure higher-paying positions.
  • ITIL learners focused on completing the ITIL 4 Specialist track of modules.

What will you learn?

  • Explore how different value streams are constructed, tested, and implemented within a continual cycle of iterations and feedback, forming an end-to-end process.
  • Learn strategies for integrating various value streams to ensure cohesive service delivery.
  • Discover techniques for assessing service performance and applying methods aimed at enhancing service quality.
  • Understand practical applications of CDS to effectively plan and construct value streams and chains, thus creating, delivering, and supporting services that provide critical value.
  • Acquire all the knowledge necessary to successfully pass the official ITIL 4 CDS certification exam.
Module 0 – Welcome to ITIL 4 Specialist: Create, Deliver and Support
Module 1 – Professionalism in IT Service Management
Module 2 – Using ITIL Practices and Value Streams to Effectively Create, Deliver and Support Services
Module 3 – Prioritisation and Management
Module 4 – Practice Exam
Module 5 – Course Wrap-Up

Exam Information

This course is meticulously crafted to equip students to successfully pass the ITIL Specialist: Create, Deliver & Support examination. Eligibility to sit the exam requires prior completion of the ITIL® 4 Foundation.

Included with this course is a FREE exam voucher, demonstrating our confidence that you’ll excel on your first attempt!

Ensure your device is ready for the online examination, for detailed specifications and more information, please refer to the PeopleCert website.

Voucher requests are generally processed within two working days, though it may take up to five. Please remember to request your voucher within the course access period, which begins on the date of your purchase. For further assistance, refer the GEL Support & FAQs page.

ITIL4 Specialist: Create, Deliver and Support exam:

  • This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

Digital Credentials:

After passing the exam, you’ll earn the ITIL Specialist: Create, Deliver & Support Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.

 

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The EA Learning Difference

EA Learning is dedicated to empowering Enterprise, Business and IT Architects and Business Transformation professionals through industry-leading training and certification programs. We equip you and your teams with the knowledge, tools, and skills needed to excel in your roles and deliver substantial value to your organisation.

Core Specialisation: We are dedicated solely to Architecture, Design and Business Transformation, offering specialised training in these disciplines backed by genuine expertise.
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Expert Instructors: Learn from industry leaders with real-world experience and a proven track record in their teaching disciplines.
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Expert Created, Industry-Informed Courses: Our training programs are developed and informed by industry experts, ensuring relevant and up-to-date content.
Globally Recognised Certifications: We deliver internationally recognised certifications, helping you advance your career and validate your skills.
Extensive Class Date and Time Zone Options: Select from a wide range of class dates that suit your schedule, with options available in various time zones globally.

What We Do

Comprehensive Training Solutions- We offer a range of training solutions designed to fit your needs:
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We pride ourselves on delivering premium training experiences. Our instructors are not just presenters, they are industry leaders with real-world experience. This allows them to provide deep insights and practical examples that bring the course material to life. Our commitment to quality ensures that you receive the best possible training to achieve superior results and reach your highest potential.

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EA Learning is a trusted training provider for banks, government organisations, and some of the largest tech (Fortune 500) companies globally. With over a decade of excellence in TOGAF training, developed in close collaboration with The Open Group, we have trained thousands of professionals worldwide. Our instructors with extensive industry experience, high exam pass rates, specialised focus, and premium client experience set us apart from other training companies.

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We have leveraged our expertise to create our own courses, such as the Applied Business Architecture course endorsed by the IIBA. Our strong industry relationships ensure that our training remains unique, relevant, and valuable. Additionally, we provide expert guidance to help you identify the best training pathway for your career or organisational goals.

Our Commitment

EA Learning is passionate about your success. By providing expert-led and guided training, coaching, and mentoring in Enterprise, Business and IT Architecture, Design and Transformation, we equip you with proven concepts, principles, and techniques to solve realworld problems and deliver valuable outcomes. Join us to experience the impact that premium, expert-led training can have on your career.

Choose How You Want to Learn

Virtual Classroom

This course is also available as an instructor-led course.

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Classroom

This course is also available as an instructor-led course.

LOCATION
MONTH
Purchasing in: USD
There are currently no classes scheduled.

Self-Paced eLearning

Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.

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Trusted by Leading Organisations

KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco

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