In this two-day, EA Learning certified course you will be expected to participate in a team and learn to use Design Thinking techniques to explore customer-centred research, customer insight, and how it is applied in co-creating customer-centric services. You will be expected to engage in the program, with the potential to participate in the follow-up Applied Customer-Centred Service Design - A Case Study. At the end of the course, you will be equipped with knowledge of the methods, tools and techniques to help you plan this approach, to execute customer-centred service design within your organisation.
At the end of the course, you will be equipped with knowledge of the methods, tools and techniques to help you plan this approach, to execute customer-centred service design within your organisation.
Individuals who earn this credential will have demonstrated their understanding of:
Day 1
Day 2