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This ITIL® 4 suite includes all the courses covered in the ITIL® 4 Managing Professional (MP) stream, as well as the introductory ITIL® 4 Foundation module. Taking this suite will help you gain five ITIL® 4 certifications, leaving you just one exam away from unlocking the chance to become an ITIL® Master. By the end of the suite, you will have a clear understanding of how to manage and enhance IT-powered teams, workflows, and services, making you fully equipped to contribute to and manage ITIL® 4 teams.
Kickstart your training today!
None. ITIL® 4 Foundation, included in this suite, is a prerequisite for the other courses in the stream.
The ITIL4 Managing Professional Suite course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert.
We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.
Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.
Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.
For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.
We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.
EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.
Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.
Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.
Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.
With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.
We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.
ITIL® 4 Foundation
Formerly known as the ‘Information Technology Infrastructure Library’, ITIL® 4 is a world-class framework for managing and optimising IT services. This course was designed not only to prepare you to pass the ITIL® 4 Foundation exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the ITIL® framework. Kickstart your path to becoming an ITIL® Master today!
Find out more about ITIL® 4 Foundation!
ITIL® 4 Strategist: Direct, Plan & Improve (DPI)
With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organisations. ITIL® DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organisational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organisations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning. Kickstart your ITIL® 4 training today!
Find out more about ITIL® 4 Strategist: Direct, Plan & Improve (DPI)!
ITIL® 4 Specialist: Create, Deliver & Support (CDS)
The key to successfully managing IT is to treat it as an interconnected system. Designing, building, testing, launching, running, and supporting IT-enabled products and services must be done as part of a combined operation in order to create real and sustainable value. This is the purpose of ITIL® 4 CDS: helping users establish an ongoing and seamlessly integrated process for creating, delivering, and supporting IT services while continuously delivering value to customers. Kickstart your ITIL® 4 training today!
Find out more about ITIL® 4 Specialist: Create, Deliver & Support (CDS)!
ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
As vital as IT is, it doesn’t exist in a vacuum. Successful IT managers must be able to assess interactions with users, suppliers, partners, and customers in order to learn how services can be fully optimised. The ITIL® DSV module offers a number of tools and techniques for stakeholder value optimisation, with a particular focus on customer and user experiences, as well as journey mapping. Kick start your ITIL® 4 training today!
Find out more about ITIL® 4 Specialist: Drive Stakeholder Value (DSV)!
ITIL® 4 Specialist: High Velocity IT (HVIT)
The modern world of IT is more fast-paced than ever. Success requires swift adaptability and a keen eye for new opportunities. ITIL® High-Velocity IT (HVIT) is a module that offers a number of tools and best practices to help users succeed in this environment. It helps businesses to stay ahead of their competitors by maximising cost-effectiveness, efficiency, responsiveness, and enterprise agility. It can also give IT managers access to fantastic career and networking opportunities. Kickstart your ITIL® HVIT training today!
Find out more about ITIL® 4 Specialist: High Velocity IT (HVIT)!
ITIL® 4 Foundation exam
ITIL® 4 Managing Professional exams
ITIL® 4 DPI, ITIL® 4 DSV, ITIL® 4 HVIT and ITIL® 4 CDS exams all follow the same format:
In order to achieve the complete ITIL® 4 Managing Professional qualification, you must pass the official examinations for ITIL® 4 Foundation, ITIL® 4 DPI, ITIL® 4 DSV, ITIL® 4 HVIT and ITIL® 4 CDS. You can take the exams online (virtually) using a service provided by PeopleCert.
Once you complete each course in this suite, you will be ready to start preparing for the exams. To support you with this, each course contains two practice exams that will simulate the conditions of the real thing. This suite also comes with the required 5 x exam vouchers!
Before booking an exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.
When you are ready to use each of your free exam vouchers, simply contact support. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the suite access period which starts from the date of purchase.
ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimise IT services for clients and employees.
ITIL® 4 is the latest iteration of ITIL®, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organisations design, develop, and continually improve their IT services.
Students start with ‘ITIL® Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL® Managing Professional’ or ‘ITIL® Strategic Leader’ streams.
After passing all intermediate modules, students can then move on to the rank of ‘ITIL® Master’.
ITIL® provides users with a set of best practices for creating optimised IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.
It also aims for resource optimisation and looks to continually improve essential processes.
ITIL® 4 is a modernised framework that fully-equips users to optimise their IT practices. It creates cultures of continuous improvement, enabling organisations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
ITIL® 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
There were three major changes with the release of ITIL® 4. Firstly, it is more industry and community-driven, with ITIL® practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile®, and Lean. Finally, ITIL® 4 has an all-new certification path.
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL® 4, PRINCE2®, MSP, and AgileSHIFT®.
ITIL® 4 can be integrated with several other frameworks, including Agile®, DevOps, and Lean. Some practitioners even use it alongside PRINCE2®.
Take the first step to certification by registering yourself or your organisation for an upcoming public class.
Get in touch with one of our experts to find out more about the course and learn how we can meet your organisation’s requirements.
