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Effective IT management requires treating all elements as parts of an interconnected system. From design and build to testing, launching, operation, and support, IT-enabled products and services must be managed through a cohesive process to drive real and lasting value. The focus of ITIL® 4 CDS is to equip users with strategies to establish a continuous and integrated process for creating, delivering, and supporting IT services, aiming for ongoing value delivery to customers.
ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL 4 Specialist: CDS exam, candidates must first have passed the ITIL® 4 Foundation exam.
The ITIL® 4 Specialist: Create, Devliver and Support course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
Get acquainted with the course’s layout and resources, including an introduction to the subject matter expert, a navigation tutorial, and a detailed course guide covering exam information, FAQs, and a lesson plan.
Delve into professionalism within IT service management, covering essential topics such as communication, organisational culture, and various operational methodologies.
Learn to document and implement value streams that enhance organisational workflows, focusing on creating new services, supporting ongoing services, and restoring live systems effectively.
Focus on techniques for prioritising and managing work efficiently within an IT service management framework.
Engage with a practice exam designed to mirror the format of the official ITIL examination, consisting of straightforward multiple-choice questions to test your knowledge of the Create, Deliver, and Support syllabus.
Conclude the course with directions to a course evaluation survey, recommendations for further learning through free trial courses, and links to useful social media resources.
This course is meticulously crafted to equip students to successfully pass the ITIL Specialist: Create, Deliver & Support examination. Eligibility to sit the exam requires prior completion of the ITIL® 4 Foundation.
Included with this course is a FREE exam voucher, demonstrating our confidence that you’ll excel on your first attempt!
ITIL4 Specialist: Create, Deliver and Support exam:
PeopleCert Exam Information
Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.
PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.
PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.
Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.
Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.
After passing the exam, you’ll earn the ITIL Specialist: Create, Deliver & Support Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.
ITIL 4 helps organizations optimise IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.
EA Learning is dedicated to empowering Enterprise, Business and IT Architects and Business Transformation professionals through industry-leading training and certification programs. We equip you and your teams with the knowledge, tools, and skills needed to excel in your roles and deliver substantial value to your organisation.
Core Specialisation: We are dedicated solely to Architecture, Design and Business Transformation, offering specialised training in these disciplines backed by genuine expertise.
Preferred Training Provider by Leading Organisations World-Wide: Trusted by major banks, government organisations, and top Fortune 500 tech companies worldwide.
Expert Instructors: Learn from industry leaders with real-world experience and a proven track record in their teaching disciplines.
High Exam Pass Rates: Our comprehensive preparation ensures you are well-equipped to excel in your exams.
Premium Experience: Enjoy exclusive classes with dedicated instructors and a limited number of class participants, ensuring an engaging and focused learning environment.
Expert Created, Industry-Informed Courses: Our training programs are developed and informed by industry experts, ensuring relevant and up-to-date content.
Globally Recognised Certifications: We deliver internationally recognised certifications, helping you advance your career and validate your skills.
Extensive Class Date and Time Zone Options: Select from a wide range of class dates that suit your schedule, with options available in various time zones globally.
Comprehensive Training Solutions- We offer a range of training solutions designed to fit your needs:
Virtual Classroom: Participate in interactive, instructor-led online training that is exclusively designed for a virtual environment. Our dedicated instructors run these classes live, ensuring a fully immersive and engaging experience. This is our most popular format, offering high-quality education without compromise, accessible from anywhere in the world.
In-Person Classroom: Benefit from direct, face-to-face instruction in a traditional classroom setting.
Public Classes: Join scheduled classes with peers from various organisations, providing valuable networking opportunities.
Private In-House Classes: Exclusive training for groups within your organisation, featuring a comprehensive, hands-on approach with contextualised content and dedicated support from the EA Learning team.
Self-Paced eLearning: Learn at your own pace with flexible online courses.
We pride ourselves on delivering premium training experiences. Our instructors are not just presenters, they are industry leaders with real-world experience. This allows them to provide deep insights and practical examples that bring the course material to life. Our commitment to quality ensures that you receive the best possible training to achieve superior results and reach your highest potential.
EA Learning is a trusted training provider for banks, government organisations, and some of the largest tech (Fortune 500) companies globally. With over a decade of excellence in TOGAF training, developed in close collaboration with The Open Group, we have trained thousands of professionals worldwide. Our instructors with extensive industry experience, high exam pass rates, specialised focus, and premium client experience set us apart from other training companies.
We have leveraged our expertise to create our own courses, such as the Applied Business Architecture course endorsed by the IIBA. Our strong industry relationships ensure that our training remains unique, relevant, and valuable. Additionally, we provide expert guidance to help you identify the best training pathway for your career or organisational goals.
EA Learning is passionate about your success. By providing expert-led and guided training, coaching, and mentoring in Enterprise, Business and IT Architecture, Design and Transformation, we equip you with proven concepts, principles, and techniques to solve realworld problems and deliver valuable outcomes. Join us to experience the impact that premium, expert-led training can have on your career.
This course is also available as an instructor-led course.
This course is also available as an instructor-led course.
Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.
eLearning
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.
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At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
Arrange a private course exclusively for your team with group pricing.
Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.
Get special discounted pricing when you prepay at a tiered level, allowing you to draw down on your balance for any course. Ideal for organisations looking to maximise their training budgets and invest in ongoing professional development.
Please complete the form below, and one of our specialist team members will be in touch with you shortly. We look forward to working with you!
We’re excited to help you take the next step in your learning journey! We know how important it is to find the right training that aligns with your goals, and we’re here to make that process as smooth as possible.
By providing a few details and selecting the courses you’re interested in, you’ll receive a personalised quote from our dedicated team. We will also advise you of any discounts that we may have available.
Thank you for considering EA Learning as your training provider. We look forward to supporting you on your journey!