As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
Partner with EA Learning to build the skills your organisation needs to drive successful transformation.
Our classes for this course are coming soon. Please use the join waitlist button to get notified.
As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
The ITIL® 4 Practitioner: Problem Management practice course equips IT professionals with the skills and methodologies necessary to effectively identify, analyse, and mitigate errors in the live environment. This practice is crucial for maintaining service integrity and optimising the IT service lifecycle. Here are some key benefits that service providers can expect from implementing robust problem management practices:
ITIL® 4 Foundation is a prerequisite for this course.
The ITIL® 4 Practitioner: Problem Management course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.
Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.
Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.
For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.
We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.
EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.
Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.
Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.
Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.
Moving beyond passive learning, our eLearning courses feature engaging and interactive activities that reinforce key concepts, bringing them to life.
By integrating practical exercises and realistic case studies, we help to bridge the gap between abstract concepts and real-world implementation.
With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.
We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.
ITIL® 4 Practitioner: Problem Management (PRM)
Module 0: Welcome to ITIL 4 Problem Management Practice
This module provides an orientation to the course, outlining the main features, learning plan, aims, objectives, and structure. It includes a syllabus, diagrams, tables pack, further reading materials, and links for downloading essential framework publications. It also addresses frequently asked questions about the ITIL 4 Problem Management Practice, setting a solid foundation for the upcoming modules.
Module 1: Key concepts
Focuses on the fundamental terms and concepts essential to problem management. This includes detailing the purpose of problem management and explaining critical Practice Success Factors (PSFs) and key metrics that help measure the effectiveness of problem management practices within an organisation.
Module 2: Processes and people
Delves into the four core problem management processes: proactive problem identification, reactive problem identification, problem control, and error control. It explains the inputs, outputs, and key activities for each process and discusses how to integrate these processes into the organisation’s value streams. Additionally, this module covers the organisational roles involved in problem management, detailing their responsibilities and how these roles fit within the broader organisational structure.
Module 3: Enabling the practice
Completes the content delivery by introducing additional concepts that support problem management. The module starts with an exploration of automation and tooling, offering recommendations for enhancing problem management through technology. It then discusses the role of partners and suppliers, including how external entities influence problem management and support the practice. The module concludes with a discussion on capability development, explaining how capability criteria aid in enhancing the problem management practice, supported by ITIL guiding principles.
Module 4: The practice exams
Contains two practice exams provided by PeopleCert, designed to simulate the conditions of the actual certification exam. These practice tests help consolidate learning and prepare candidates for the certification assessment by testing their knowledge and understanding of the course material.
Module 5: ITIL 4 Problem Management Practice wrap-up
Provides essential information on how to book the certification exam and highlights additional courses that may be of interest. This final module is aimed at ensuring participants are well-prepared for certification and further learning opportunities within the ITIL framework.
This course is structured to ensure students are well-prepared to pass the ITIL 4 Practitioner: Problem Management examination successfully.
Included in the course is a complimentary exam voucher.
Before scheduling your exam, it’s crucial to verify that your device meets the necessary technical specifications. For detailed instructions and additional information, please consult the PeopleCert website.
Exam voucher requests are generally processed within two working days, although it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, refer to the GEL Support & FAQs page.
After passing the exam, you’ll earn the ITIL® 4 Practitioner: Problem Management Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
ITIL® 4 Practitioner: Problem Management (PRM) Exam
Take the first step to certification by registering yourself or your organisation for an upcoming public class.
Get in touch with one of our experts to find out more about the course and learn how we can meet your organisation’s requirements.
