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As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
The ITIL® 4 Practitioner: Incident Management course is specifically tailored for IT professionals tasked with the critical responsibility of reducing the adverse effects of incidents by ensuring a swift return to normal service operations. This course allows participants to deepen their comprehension and enhance their application of the ITIL 4 Incident Management practice, both strategically and operationally, to derive maximum benefit from this area.
Professionals taking this course will gain skills to effectively manage and coordinate incident handling within their organisation, or within a particular realm such as a specific territory, product line, or technology domain, in alignment with the organisation’s structure. The course equips professionals to:
ITIL® 4 Foundation is a prerequisite for this course.
IT professionals dedicated to reducing the negative impacts of incidents by swiftly restoring normal service operations
The ITIL® 4 Practitioner: Incident Management course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.
Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.
Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.
For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.
We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.
EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.
Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.
Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.
Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.
Moving beyond passive learning, our eLearning courses feature engaging and interactive activities that reinforce key concepts, bringing them to life.
By integrating practical exercises and realistic case studies, we help to bridge the gap between abstract concepts and real-world implementation.
With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.
We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.
ITIL® 4 Practitioner: Incident Management (INM)
Module 0: Welcome to ITIL 4 Incident Management Practice
This module introduces the main features of the course, including the learning plan, aims, objectives, and overall structure. It provides students with a syllabus, diagram and tables pack, further reading materials, and links for downloading essential framework publications. Additionally, it addresses some of the most frequently asked questions about the ITIL 4 Incident Management Practice.
Module 1: Key concepts
This module delves into the fundamental terms and concepts of the incident management practice. It outlines the practice success factors (PSFs) and key metrics essential for evaluating the effectiveness of incident management within an organisation.
Module 2: Processes and people
The focus shifts to the core processes of incident management, specifically incident handling and resolution, and periodic incident reviews. It details the inputs, outputs, and key activities of these processes and discusses how to integrate the incident management practice into the organisation’s value streams.
Module 3: Enabling the practice
This module explores additional concepts that support the incident management practice, starting with the use of automation and tooling. Recommendations for automating incident management are provided. The discussion extends to the role of partners and suppliers, their impact on the practice, and how they can enhance service delivery. It also covers how capability criteria support the practice’s development and ends with guidance on achieving success in incident management, aligned with ITIL guiding principles.
Module 4: The practice exams
This module offers two practice tests provided by PeopleCert, designed to prepare students for the final certification exam by simulating the exam conditions and testing their knowledge of the course material.
Module 5: ITIL 4 Incident Management Practice wrap-up
The final module provides details on how to book the certification exam and introduces other relevant courses that may be of interest to students looking to further their ITIL education.
This course is structured to ensure students are well-prepared to pass the ITIL 4 Practitioner: Incident Management examination successfully.
Included in the course is a complimentary exam voucher.
Before scheduling your exam, it’s crucial to verify that your device meets the necessary technical specifications. For detailed instructions and additional information, please consult the PeopleCert website.
Exam voucher requests are generally processed within two working days, although it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, refer to the GEL Support & FAQs page.
After passing the exam, you’ll earn the ITIL® 4 Practitioner: Incident Management Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
ITIL® 4 Practitioner: Incident Management (INM) Exam
Take the first step to certification by registering yourself or your organisation for an upcoming public class.
Get in touch with one of our experts to find out more about the course and learn how we can meet your organisation’s requirements.
