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Applied Operating Models: Design and Delivery – Foundation

Build a practical foundation in operating model design and transformation using the OMDDMS® Standard. Through expert-led learning, real-world examples and hands-on exercises, gain the knowledge and confidence to assess, improve and communicate operating model change that supports strategy and performance.

2 days
Instructor-led
Exam voucher included
Fully Accredited
Version 4.1
Free exam resit*
3 easy steps to secure your seat
1 Select a class date or bundle
2 Register and provide learner and invoice recipient details
3 Pay now by card or pay later by invoice
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Partner with EA Learning to build capability at scale.

As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.

Partner with EA Learning to build the skills your organisation needs to drive successful transformation.

Course Waitlist

Our classes for this course are coming soon. Please use the join waitlist button to get notified.

Transformation Pack for 15 Learners

To attend public Virtual Classrooms.
Any date and timezone in the next 6 months.
Save 20% off the RRP

$32,850.00
$26,280.00
Before applicable taxes

Private Virtual Classroom for 10 Learners

For us to hold an exclusive private Virtual Classroom class for your organisation.
Includes pre-class meeting with instructor, contextualised conversations during the class and post-class debrief.
Held over consecutive dates in the next 6 months - subject to instructor availability.
Save 20% off the RRP

$21,900.00
$17,520.00
Before applicable taxes

Partner with EA Learning to build capability at scale.

As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.

We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.

Transform Your Team with Private Training

Uplift your team’s capability through exclusive, in-house classes that embed your unique organisational context into class discussions, all while unlocking significant cost savings as you scale your training.

  • Huge potential for savings: Unlock significant group savings with our flexible private classes. No minimum registration required and scaled pricing for up to 25 per class, you only pay for those you enrol.
  • Contextualised classes: Benefit from an exclusive pre-class consultation with your instructor to add context that will reflect your organisational reality and specific challenges.
  • Strategic alignment: We work with you to understand your organisation’s priorities and challenges to ensure the training selected is aligned to your team’s needs. Uplifting team’s capabilities together results in improved ROI, enhanced collaborated and stronger cross-functional alignment.
  • Confidential and focused: Foster open conversations in a confidential space where your team can solve real-world problems in real-time.

Course Overview

Gain a practical understanding of operating model design and transformation with EA Learning’s accredited Applied Operating Models: Design and Delivery – Foundation course.

Based on the OMDDMS® Standard, this two-day course introduces a common language, proven concepts and structured approach for understanding, assessing and improving operating models.

Through expert-led instruction, interactive discussions, practical exercises and real-world examples, you will explore the key components of an operating model, how they work together and the role they play in delivering strategy and organisational performance.

You will also learn how to identify common operating model challenges, assess their impacts, understand transformation requirements and communicate opportunities for improvement with greater clarity, consistency and stakeholder alignment.

By the end of the course, you will have a solid foundation in operating model thinking, a clear understanding of the OMDDMS® framework and the confidence to contribute more effectively to operating model transformation initiatives, strategic change programmes and organisational improvement efforts while helping drive sustainable business performance and long-term value creation.

What's Included?

  • All course materials
  • Exam voucher
  • One free resit*
  • Course presentation slide deck
  • Foundation Artefact sets
  • Case study
  • Access to OMDDMS® library of ready to use artefacts
  • Summary reference cards
  • Certificate of Course Completion
  • Interactive activities via exclusive Miro whiteboards
  • Real-world practical examples
  • World-class expert instructor

EA Learning is Trusted by Leading Organisations Globally

KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine
TAC
Parks VIC
DOH
ACQ
Aurora
UNSW
SydWater
RBA
NDIA
McGrath
UWA
Club Marine
BSP
WA Housing
WesternPower
WyndhamCity
MainRoadsWA
URA
CAA
Salesforce

Learning Outcomes

  1. Define operating models and explain their role in organisational transformation, including key elements, benefits, drivers and success criteria.
  2. Describe the OMDDMS, including its major components, development steps, phases, usage rules and integration with industry frameworks.
  3. Apply the Content Model, including understanding its key concepts and how strategy, context and structure influence operating model development.
  4. Explain the role of governance, principles and legal considerations in operating model transformation, including the purpose of the OMTO/OMB, the use of principles and the need for legal advice.
  5. Describe how organisation design, decision making and decision rights support effective operating model delivery, including structures, governance bodies, RACI/GDU and the implications of decision making.
  6. Explain the relationship between capabilities and services, including capability models, types of services, service components and how capabilities change within an operating model.

Benefits

Organisations

  • Reduced transformation failure risk: Most change initiatives fail, and a shared understanding of how to approach operating model design addresses one of the root causes rather than just the symptoms.
  • CPD-accredited investment in people: The course carries recognised CPD hours, demonstrating a genuine, demonstrable commitment to staff development.
  • A common language across teams: IT, operations, HR, and change functions stops them from talking past each other once they share the same terms and concepts for operating model design.
  • A more confident organisation: With a critical mass of Foundation-trained staff, conversations with consultants, regulators, and each other come from a place of understanding rather than uncertainty.

Professionals / Individuals

  • A credential that carries weight: CPD accredited and open to anyone, regardless of specialist background, so it’s recognised rather than just a certificate for the sake of it.
  • The ability to hold your own: Even without leading the design work, you can engage properly in operating model conversations instead of sitting quietly through the technical parts.
  • A clear next step: Foundation isn’t a dead end. Practitioner is the natural progression if you want to go further.
  • Something you can use straight away: The thinking behind the standard is useful in day-to-day work immediately, without needing a formal project to apply it.

Team and Enterprise Training

We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.

Packages designed for your organisation.

Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.

Contextualised private classes.

Beyond standard team training, our private classes feature contextualised discussions in a confidential setting, with a pre-class consultation to align on your organisation’s goals, challenges and projects, ensuring discussions and examples are relevant.

Huge potential to unlock savings.

Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.

Why EA Learning?

Trusted by leading organisations globally.

For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.

We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.

We’re specialists, not generalists.

EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.

Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.

World-class instructors with real-world experience.

Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.

Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.

Beyond theory with immersive workboards

Our classes feature exclusive, EA Learning-designed Miro boards that reinforce key concepts while facilitating deep collaboration and complex problem-solving.

These aren’t just whiteboards, they are custom-built, digital spaces with immersive activities that help you bridge the gap between abstract concepts and implementation.

Private and public classes worldwide.

With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.

We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.

Syllabus

Foundation.

Module 1: Introduction to AOM:DD

Explores the foundational ground rules, including established methods, guidelines, best practices, principles, and structures that ensure consistency in Operating Model transformation. Candidates will examine how these frameworks enable organisations to confidently adapt to change, drive innovation, manage risk, and enhance operational efficiency in a sustainable manner. This also includes a discussion on how the emerging OMDDMS standard provides a shared and reliable basis for managing expectations in, and delivering, Operating Model transformation.

Module 2: Introduction to Operating Models

Explores the history and evolution of the Operating Model concept, examining its emergence in written work and the key elements that define it. Candidates are introduced to the benefits of developing and managing an Operating Model, along with the drivers, outcomes, and success criteria for successful Operating Model transformation, leading to an understanding of why a properly defined operating model is essential to supporting strategy and organisational efficiency.

Module 3: Introducing the OMDDM (Operating Model Design and Delivery Method)

Examines the distinction between a methodology and a method, highlighting the benefits a structured method brings to Operating Model design. Candidates will explore the four major components of a method and why a defined approach is essential for developing effective Operating Models. The OMDDM (Operating Model Design and Development Method) is introduced, providing the approach to create and implement a successful operating model.

Module 4: Applying the OMDDM Phases in Practice

Provides a comprehensive understanding of how each phase of the OMDDM integrates with industry frameworks, ensuring support for best practices. Candidates will explore the phases of OMDDM, their outcomes, and the rules governing its application, along with critical integration factors and activities, providing the background to successfully integrating OMDDM into industry environments and optimising it for efficiency and effectiveness.

Module 5: Understanding the OMDDMS Content Model

Introduces the Content Model, including its Level 1 and Level 2 concepts, and their role in understanding and structuring an effective Operating Model. Candidates will learn how the Content Model supports Operating Model development by providing a structured approach to organising the necessary elements. In particular, the candidate will examine the important relationship between the Context Concept and the Structure Concept, and how to use each in Operating Model design and delivery.

Module 6: Strategy, Drivers and the Case for Change

Explores the fundamentals of strategy, its placement within the Content Model, and the significant organisational and external drivers that influence Operating Model change. Candidates will examine why Operating Model transformation is necessary, learn techniques to analyse operating models, and understand the role of ESG (Environmental, Social, and Governance) in shaping sustainable business practices. This also highlights the impact of the UN Sustainable Development Goals (SDGs) on large-scale Operating Model transformation and long-term strategic decision-making.

Module 7: Governance Structures for Operating Model Transformation

Examines the roles of the Operating Model Transformation Office (OMTO) and the Operating Model Board (OMB), explaining why they are critical in managing large-scale Operating Model transformation. Candidates will explore the similarities and differences between the OMTO and the PMO (Programme/Project Management Office), as well as the unique change characteristics associated with these management and governance structures. Additionally, candidates will be introduced to effective OMTO and OMB structures, highlighting their necessary role in ensuring successful Operating Model transformation.

Module 8: Principles for Operating Model Transformation

Provides a foundational understanding of principles, including their definition, basic structure, and extended structure. Candidates will learn how to develop effective Operating Model transformation principles and apply them in various contexts to guide decision-making and strategy. They will also explore when and why principles are used, ensuring clarity in their role within organisational frameworks.

Module 9: Legal Considerations in Operating Model Transformation

Explores the importance of incorporating legal considerations into Operating Model design and delivery to ensure compliance and risk mitigation. Candidates will be introduced to the ten major legal areas relevant to Operating Model change and understand their potential impact on business operations. Additionally, the module emphasizes the necessity of seeking professional legal advice to navigate complex regulatory requirements effectively.

Module 10: Organisation Design and Operating Models

Provides an overview of organisations, their structure, and the four major components of organisation design. Candidates will explore why organisation design is essential for understanding Operating Models, the risks of neglecting this, and model approaches used in design. Additionally, this covers generally accepted design principles and standard organisational structures to support effective and scalable business operations.

Module 11: Decision-Making in Operating Models

Explores the importance of good decision-making, its major objectives, and the foundational elements that support effective choices. Candidates will examine the implications of both good and poor decision-making on organisations and learn the principles of decision governance and learn how to structure decision-making processes to enhance responsibility, accountability, consistency, and strategic support.

Module 12: Decision Rights and the GDU Framework

Explores the concept of decision rights, including their purpose, allocation, and the stakeholders involved in defining them. Candidates will gain a pragmatic understanding of the GDU (Govern, Deliver and Use) framework as opposed to other frameworks such as RACI (Responsible, Accountable, Consulted, and Informed).  This includes learning such frameworks are used to clarify roles, responsibilities, and decision-making authority.

Module 13: Capabilities and Services in Operating Models

Explores the fundamental concepts of capabilities and services, beginning with defining capabilities, their characteristics, and different types, followed by an examination of capability models and the factors that drive change. Candidates are introduced to the nature of services, identifying various service types, their components, how they function, and their relationship to capabilities illustrating their interdependence in organisational and operational contexts.

Exams

Exam vouchers are included. You can book your exam at a time that suits you, within 12 months of receiving your vouchers. Each learner is able to claim one free exam resit voucher if they fail on the first attempt. Terms and conditions apply.

Applied Operating Models: Design and Delivery Foundation.

  • Duration: 60 minutes
  • Format: Multiple-choice examination
  • Number of questions: 50 questions
  • Passing score: 30/50 (60%)

Once you’ve passed your exam, you’ll be able to use the following badge:

Meet Your Instructors

Our world-class expert instructors are industry leaders with extensive real-world experience. Known for their dynamic delivery and genuine passion, they transform complex theory into engaging classes through rich anecdotes and practical examples drawn from years in the field.

FAQs

What is OMDDMS®?

OMDDMS® is the Operating Model Design Delivery and Management Standard

OMDDMS® is the emerging standard for operating model transformation.

It was created so individuals and organisations can confidently modify operations for greater efficiency, profitability, and success.

By providing a repeatable, scalable method, guidelines, best practices, principles and structures, organisations can respond and change confidently, drive innovation, manage risk, and operate more efficiently and sustainably.

OMDDMS® training is only delivered through approved training providers.

Does OMDDMS® include a method?

Yes, it includes a comprehensive method with defined steps, inputs and outputs. This is the Operating Model Design and Delivery Method (OMDDM) and it supports operating model transition using a consistent, efficient, and practical approach that minimises risks, enhances collaboration, and drives the achievement of sustainable objectives and goals.

Consisting of seven phases (1 – 6) underpinned by continuous governance (7), the OMDDM ensures that the operating model is designed to support the organisation’s strategic goals and objectives. Each phase of the OMDDM has an objective, outcome, inputs, steps, and outputs.

This method also helps measure performance, scalability, and adaptability, contributing to the organisation’s success.

With OMDDMS® and the OMDDM, the answer to ‘What do we do on Monday?’ is clear.

What is the latest version of OMDDMS®?

The current version of OMDDMS® is Version 4.1.

How do I become certified?

To become certified, you must take the accredited course and pass the exam.

Exam vouchers will be made available via your training provider during your course or shortly after your course.

How can I prove I’m certified?

By searching on the OMDDMS® Certification Register (www.omddms.org/register), and soon, through Acclaim.

When you take an accredited course you will be asked whether you’d like your name to appear on the Certification Register to show attendance and certification status with a badge. You can also control this yourself through the MYOMDDMS facility.

How long does my certification last?

Certification is provided for the version of the exam you take without any time limitation.

When either (a) new versions of the OMDDMS® AOM:DD course, or (b) additional (elective) modules or material are made available, you can choose to certify for each.

Ready to secure your spot?

Take the first step to certification by registering yourself or your organisation for an upcoming public class.

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