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Applied Operating Models: Design and Delivery – Practitioner

Develop the practical skills to design, govern and deliver operating model transformation initiatives using the OMDDMS® Standard. Through applied learning, case studies and proven frameworks, gain the confidence to assess maturity, reduce transformation risk and drive sustainable organisational change and performance improvement.

2 days
Instructor-led
Exam voucher included
Fully Accredited
Version 4.1
Free exam resit*
3 easy steps to secure your seat
1 Select a class date or bundle
2 Register and provide learner and invoice recipient details
3 Pay now by card or pay later by invoice
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Partner with EA Learning to build capability at scale.

As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.

Partner with EA Learning to build the skills your organisation needs to drive successful transformation.

Course Waitlist

Our classes for this course are coming soon. Please use the join waitlist button to get notified.

Transformation Pack for 15 Learners

To attend public Virtual Classrooms.
Any date and timezone in the next 6 months.
Save 20% off the RRP

$32,850.00
$26,280.00
Before applicable taxes

Private Virtual Classroom for 10 Learners

For us to hold an exclusive private Virtual Classroom class for your organisation.
Includes pre-class meeting with instructor, contextualised conversations during the class and post-class debrief.
Held over consecutive dates in the next 6 months - subject to instructor availability.
Save 20% off the RRP

$21,900.00
$17,520.00
Before applicable taxes

Partner with EA Learning to build capability at scale.

As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.

We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.

Transform Your Team with Private Training

Uplift your team’s capability through exclusive, in-house classes that embed your unique organisational context into class discussions, all while unlocking significant cost savings as you scale your training.

  • Huge potential for savings: Unlock significant group savings with our flexible private classes. No minimum registration required and scaled pricing for up to 25 per class, you only pay for those you enrol.
  • Contextualised classes: Benefit from an exclusive pre-class consultation with your instructor to add context that will reflect your organisational reality and specific challenges.
  • Strategic alignment: We work with you to understand your organisation’s priorities and challenges to ensure the training selected is aligned to your team’s needs. Uplifting team’s capabilities together results in improved ROI, enhanced collaborated and stronger cross-functional alignment.
  • Confidential and focused: Foster open conversations in a confidential space where your team can solve real-world problems in real-time.

Course Overview

Master the practical application of operating model transformation with EA Learning’s accredited Applied Operating Models: Design and Delivery – Practitioner course.

Based on the OMDDMS® Standard (Release 4.1), this two-day course equips professionals with the advanced techniques, methods and frameworks required to design, govern and deliver successful operating model transformation initiatives.

Through expert-led instruction, practical exercises and a real-world case study, you will learn how to apply the Operating Model Design Delivery Method (OMDDM), assess operating model maturity and identify the actions required to improve transformation outcomes. You will gain a deeper understanding of the seven phases of the OMDDM, enabling you to navigate complex change with greater confidence, consistency and control.

This course provides a structured and repeatable approach to governing change, addressing common operating model challenges and reducing transformation risk across the organisation.

By the end of the course, you will be equipped to apply OMDDMS® techniques in real-world environments, evaluate transformation activities, articulate operating model improvements and support initiatives that deliver sustainable change, stronger performance and long-term strategic value.

What's Included?

  • All course materials
  • Exam voucher
  • One free resit*
  • Course presentation slide deck
  • Pracittioner Artefact sets
  • Case study
  • Access to OMDDMS® library of ready to use artefacts
  • Summary reference cards
  • Certificate of Course Completion
  • Interactive activities via exclusive Miro whiteboards
  • Real-world practical examples
  • World-class expert instructor

EA Learning is Trusted by Leading Organisations Globally

KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine
TAC
Parks VIC
DOH
ACQ
Aurora
UNSW
SydWater
RBA
NDIA
McGrath
UWA
Club Marine
BSP
WA Housing
WesternPower
WyndhamCity
MainRoadsWA
URA
CAA
Salesforce

Learning Outcomes

  1. Apply the Content Model to analyse, structure and communicate operating model requirements and development activities.
  2. Execute the key phases of the Operating Model Design and Delivery Method (OMDDM), including Scope, Discover, Analyse, Design, Transition and Monitor.
  3. Assess operating model maturity and identify improvement opportunities by evaluating current state, target state and transformation priorities.
  4. Design and manage operating model change, including recognising and addressing governed and ungoverned change.
  5. Apply governance and risk management practices to operating model transformation, using established frameworks, controls and decision-making structures.
  6. Select and use operating model artefacts to assess current state, define future state and support successful transformation delivery.

Benefits

Organisations

  • Deeper in-house expertise: Practitioner-trained teams have the knowledge to engage with operating model design at a more detailed level, reducing the extent to which the organisation needs to lean on external consultants for this work.
  • CPD hours that back up development plans: Practitioner training carries recognised CPD hours, helping the organisation meet its professional development commitments with something real to show for it.
  • Sharper problem diagnosis: Practitioners are better placed to spot where an operating model is breaking down, and why, supporting earlier intervention before issues become costly.
  • A more confident organisation: With practitioners who understand operating model design in depth, the organisation can approach transformation conversations on more equal footing with external expertise, rather than depending on it entirely.

Professionals / Individuals

  • A credential that demonstrates deeper expertise: Passing the Practitioner exam shows a level of knowledge beyond Foundation, giving employers and clients a recognised marker of specialist understanding.
  • Positioning for higher-value work: The qualification supports a case for lead roles on transformation programmes rather than support or analyst-level positions, though real-world track record still matters.
  • A stronger foundation for handling complexity: The knowledge gained helps in navigating conflicting stakeholders and incomplete information, even though the exam itself tests understanding rather than live delivery.
  • A clear next tier of recognition: Practitioner sits above Foundation in the certification structure, giving individuals a way to signal more advanced standing in operating model design.

Team and Enterprise Training

We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.

Packages designed for your organisation.

Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.

Contextualised private classes.

Beyond standard team training, our private classes feature contextualised discussions in a confidential setting, with a pre-class consultation to align on your organisation’s goals, challenges and projects, ensuring discussions and examples are relevant.

Huge potential to unlock savings.

Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.

Why EA Learning?

Trusted by leading organisations globally.

For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.

We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.

We’re specialists, not generalists.

EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.

Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.

World-class instructors with real-world experience.

Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.

Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.

Beyond theory with immersive workboards

Our classes feature exclusive, EA Learning-designed Miro boards that reinforce key concepts while facilitating deep collaboration and complex problem-solving.

These aren’t just whiteboards, they are custom-built, digital spaces with immersive activities that help you bridge the gap between abstract concepts and implementation.

Private and public classes worldwide.

With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.

We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.

Syllabus

Practitioner.

Module 14: The Content Model

Provides an in-depth understanding of the Content Model, a core concept in understanding Operating Models, its structure of 31 components and their significance in understanding, designing, and developing an effective Operating Model. Candidates will also explore the relationship between the Content Model sub-components and their impact on Operating Model design and delivery.

Module 15: The Scope Phase

Examines the critical role of the Scope Phase in developing an effective Operating Model, detailing why this is a necessary first step in the process. Candidates will explore the main inputs, outputs, and steps involved in this phase. This also outlines the expected outcomes, providing a clear understanding of how the Scope Phase shapes the overall success of an Operating Model.

Module 16: The Discover Phase

Explores the importance of the Discover Phase as a foundational step in developing an effective Operating Model, highlighting its necessity in gathering critical insights to the existing Operating Model. Candidates will examine the inputs, outputs, and step-by-step process involved in this phase and understand the expected outcomes, demonstrating how the Discover Phase informs and shapes the next stages of Operating Model development.

Module 17: OMDDMS Maturity Assessment

Explores the creation and undertaking an Operating Model assessment, whether as an annual activity, issue resolution, or governed change. Candidates will learn how to compare the current state with the required future state of the Operating Model to deliver, support, and sustain organisational strategy, using both internal and external perspectives. This includes methodologies for using these assessments to drive informed decision-making and continuous improvement.

Module 18: The Analyse Phase

Examines the Analyse Phase, focusing on how it identifies and assesses the impacts of proposed changes to an Operating Model. Candidates will explore the inputs, outputs, and necessary steps involved in this phase, including its relationship to the Scoping Phase. This also outlines the expected outcomes, emphasizing how the Analyse Phase informs decision-making and ensures effective Operating Model development.

Module 19: The Design Phase

Explores the necessity of the Design Phase in developing an effective Operating Model, outlining its objectives and expected outcomes. Candidates will examine the inputs, outputs, and step-by-step process of this phase, along with the role and benefits of Communities of Practice in supporting Operating Model design and delivery efforts. This also highlights how the Design Phase shapes the overall structure and functionality of an Operating Model.

Module 20: Operating Model Change

Explores the causes of change in Operating Models and critically the differences between Governed and Ungoverned Change. Candidates will learn to identify ungoverned change, understand its risks, and examine the remediation process to bring ungoverned change under control, while also being introduced to the structured approach to implementing governed change. This provides a framework for managing change effectively to maintain stability and support for all change to an Operating Model.

Module 21: The Transition Phase

Examines the essential requirements of the Transition Phase in implementing changes to an Operating Model, ensuring a smooth shift from the current to the future state. Candidates will explore the inputs, outputs, step-by-step process involved in this phase, and understand the expected outcomes, emphasizing how effective transition planning minimizes disruption and ensures successful adoption of changes.

Module 22: Risk

Provides an understanding of risk, its placement within the Content Model, and main risks associated with Operating Model change. Candidates will explore the roles and relationships between the Operating Model Transformation Office (OMTO) and the Operating Model Board (OMB) in managing transformation risks. Importantly, this also introduces the three core areas of the ISO 31000 risk management approach and its linkages to the Operating Model Design and Delivery Method, offering a structured framework for effective risk mitigation.

Module 23: The Monitor Phase

Explores the importance of the Monitor Phase as a critical step in ensuring the effectiveness and sustainability of an Operating Model. Candidates will examine the inputs, outputs, and the step-by-step process involved in monitoring performance and identifying necessary adjustments. This also provides an outline of the expected outcomes, emphasising how continuous monitoring supports long-term operational success and adaptability.

Module 24: The Govern Phase

Explores the concept of governance, differentiating it from management and highlighting its importance across all phases of Operating Model development. Candidates will examine the nine areas of the Operating Design and Development Method Governance Framework and key governance concepts, including principles, standards, policies, regulations, procedures, and guidelines. Additionally, the two main functions of the Govern Phase are covered, explaining their necessity and usefulness in ensuring structured oversight and compliance in Operating Model transformation.

Module 25: OMDDMS Artefacts

Provides a roundup of the how to understand where and how artefacts are used, providing a detailed view of input and output artefacts by each of the method phases.

Exams

Exam vouchers are included. You can book your exam at a time that suits you, within 12 months of receiving your vouchers. Each learner is able to claim one free exam resit voucher if they fail on the first attempt. Terms and conditions apply.

Applied Operating Models: Design and Delivery Practitioner.

  • Duration: 75 minutes
  • Format: Multiple-choice examination
  • Number of questions: 50 questions
  • Passing score: 26/50 (60%)

Once you’ve passed your exam, you’ll be able to use the following badge:

Meet Your Instructors

Our world-class expert instructors are industry leaders with extensive real-world experience. Known for their dynamic delivery and genuine passion, they transform complex theory into engaging classes through rich anecdotes and practical examples drawn from years in the field.

FAQs

What is OMDDMS®?

OMDDMS® is the Operating Model Design Delivery and Management Standard

OMDDMS® is the emerging standard for operating model transformation.

It was created so individuals and organisations can confidently modify operations for greater efficiency, profitability, and success.

By providing a repeatable, scalable method, guidelines, best practices, principles and structures, organisations can respond and change confidently, drive innovation, manage risk, and operate more efficiently and sustainably.

OMDDMS® training is only delivered through approved training providers.

Does OMDDMS® include a method?

Yes, it includes a comprehensive method with defined steps, inputs and outputs. This is the Operating Model Design and Delivery Method (OMDDM) and it supports operating model transition using a consistent, efficient, and practical approach that minimises risks, enhances collaboration, and drives the achievement of sustainable objectives and goals.

Consisting of seven phases (1 – 6) underpinned by continuous governance (7), the OMDDM ensures that the operating model is designed to support the organisation’s strategic goals and objectives. Each phase of the OMDDM has an objective, outcome, inputs, steps, and outputs.

This method also helps measure performance, scalability, and adaptability, contributing to the organisation’s success.

With OMDDMS® and the OMDDM, the answer to ‘What do we do on Monday?’ is clear.

What is the latest version of OMDDMS®?

The current version of OMDDMS® is Version 4.1.

How do I become certified?

To become certified, you must take the accredited course and pass the exam.

Exam vouchers will be made available via your training provider during your course or shortly after your course.

How can I prove I’m certified?

By searching on the OMDDMS® Certification Register (www.omddms.org/register), and soon, through Acclaim.

When you take an accredited course you will be asked whether you’d like your name to appear on the Certification Register to show attendance and certification status with a badge. You can also control this yourself through the MYOMDDMS facility.

How long does my certification last?

Certification is provided for the version of the exam you take without any time limitation.

When either (a) new versions of the OMDDMS® AOM:DD course, or (b) additional (elective) modules or material are made available, you can choose to certify for each.

Ready to secure your spot?

Take the first step to certification by registering yourself or your organisation for an upcoming public class.

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