As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
Partner with EA Learning to build the skills your organisation needs to drive successful transformation.
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As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
ITIL® 4, formerly known as the Information Technology Infrastructure Library, stands as a premier IT service management (ITSM) framework. It is renowned for its ability to assist IT teams in enhancing the value and strategic alignment of IT services, crucial for thriving in today’s competitive Digital Age.
This ITIL training provides a comprehensive introduction to the core elements of ITIL 4. Key topics covered include the Service Value System (SVS), Service Value Chain (SVC), Guiding Principles, and the 7 ITIL Practices that underpin effective IT service management.
Upon completion of this course, participants will gain a robust understanding of how ITSM enables organisations to generate value through improved efficiency, speed, and continual evolution of services. Learners will be equipped with the knowledge to apply ITIL practices and tools effectively, succeed in the ITIL 4 Foundation exam, and contribute to ongoing service improvements within their organisations.
Good e-Learning stands out as an award-winning provider and has been recognised as a ‘Market Leader’ in ITIL online training by Course Conductor. This ITIL 4 course includes:
The ITIL® 4 Foundation course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.
Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.
Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.
For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.
We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.
EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.
Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.
Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.
Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.
Moving beyond passive learning, our eLearning courses feature engaging and interactive activities that reinforce key concepts, bringing them to life.
By integrating practical exercises and realistic case studies, we help to bridge the gap between abstract concepts and real-world implementation.
With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.
We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.
Introduction to the ITIL 4 Framework
This module offers a foundational understanding of ITIL 4, detailing the evolution of the framework and providing a comprehensive overview.
Content Covered:
Module 1: The Key Concepts of Service Management
Explores fundamental definitions and concepts related to service management, including the creation of value through services.
Key Topics:
Module 2: The Guiding Principles
Discusses the seven ITIL Guiding Principles which are pivotal to ITSM best practices.
Principles Covered:
Module 3: The Four Dimensions of Service Management
This module addresses the holistic approach to service management through four dimensions.
Dimensions Explored:
Module 4: Service Value System (SVS)
Focuses on integrating various components and activities within ITIL to facilitate value creation.
Module 5: The Service Value Chain (SVC)
Detailed look at the ITIL Service Value Chain and its six activities essential for delivering services.
Module 6: Practice: Purpose and Key Terms
Reviews the purposes and definitions of the 18 ITIL practices, emphasising their implementation.
Key Practices Include:
Module 7: Understanding the 7 ITIL Practices
Provides in-depth insights into the seven critical ITIL practices.
Focus Areas:
2x Practice Exam Simulators
Prepares candidates for the ITIL Foundation exam with two comprehensive practice tests, simulating the real exam environment.
Wrap-Up
Summarizes the course content, ensuring readiness for the ITIL Foundation exam. When ready, candidates can request a free exam voucher from Good e-Learning.
PeopleCert Exam Information
Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.
PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.
PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam, you must purchase Take2 before taking your exam.
Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.
Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.
After passing the exam, you’ll earn the ITIL® 4 Foundation Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
ITIL® 4 Foundation Exam
Take the first step to certification by registering yourself or your organisation for an upcoming public class.
Get in touch with one of our experts to find out more about the course and learn how we can meet your organisation’s requirements.
