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EA Learning is dedicated to empowering Enterprise, Business and IT Architects and Business Transformation professionals through industry-leading training and certification programs. We equip you and your teams with the knowledge, tools, and skills needed to excel in your roles and deliver substantial value to your organisation.
We pride ourselves on delivering premium training experiences. Our instructors are not just presenters, they are industry leaders with real-world experience. This allows them to provide deep insights and practical examples that bring the course material to life. Our commitment to quality ensures that you receive the best possible training to achieve superior results and reach your highest potential.
EA Learning is a trusted training provider for banks, government organisations, and some of the largest tech (Fortune 500) companies globally. With over a decade of excellence in TOGAF training, developed in close collaboration with The Open Group, we have trained thousands of professionals worldwide. Our instructors with extensive industry experience, high exam pass rates, specialised focus, and premium client experience set us apart from other training companies.
We have leveraged our expertise to create our own courses, such as the Applied Business Architecture course endorsed by the IIBA. Our strong industry relationships ensure that our training remains unique, relevant, and valuable. Additionally, we provide expert guidance to help you identify the best training pathway for your career or organisational goals.
EA Learning is passionate about your success. By providing expert-led and guided training, coaching, and mentoring in Enterprise, Business and IT Architecture, Design and Transformation, we equip you with proven concepts, principles, and techniques to solve realworld problems and deliver valuable outcomes. Join us to experience the impact that premium, expert-led training can have on your career.
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The ITIL® 4 Practitioner: Monitoring and Event Management course is specifically designed for IT professionals who aim to enhance their capabilities in systematically observing services and service components. This course trains them to effectively record, report, and respond to changes in state identified as events, thereby demonstrating their comprehension and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels. This focused training maximises value from this critical practice area.
By participating in this course, professionals will be enabled to:
ITIL® 4 Foundation is a prerequisite for this course.
ITIL certification is particularly valuable for IT professionals dedicated to enhancing service management practices across various roles. Here’s how different roles can benefit from obtaining ITIL certification:
ITIL certification enriches professionals with essential knowledge and skills, fostering an integrated approach to IT service management that is critical for supporting and realising business strategies in a technologically driven world.
The ITIL® 4 Practitioner: Monitoring and Event Management course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
This module provides an introduction to the course, outlining the main features, learning plan, aims, objectives, and overall structure. It includes a syllabus, diagram and tables pack, further reading materials, and links for downloading essential framework publications. This introductory module also addresses some of the most frequently asked questions about ITIL 4 Monitoring and Event Management Practice.
This module dives into the core concepts of the monitoring and event management practice, explaining its purpose, essential terminology, practice success factors (PSFs), and key metrics. These foundational elements are crucial for understanding how to apply the practice effectively within an organisation.
This module focuses on the three main processes of monitoring and event management: monitoring planning, event handling, and monitoring and event management review. It details the inputs, outputs, and key activities for each process, and discusses integration into the organisation’s value streams. Additionally, the module explores the roles and responsibilities of individuals involved in the practice and their placement within the organisational structure.
Module 3 expands on additional concepts that support the efficacy of monitoring and event management. It begins with automation and tooling strategies, offering recommendations for their implementation. The discussion then shifts to the role of partners and suppliers, the dependencies on third parties, and how these relationships support the practice. The module concludes with an exploration of capability criteria and how they aid in the development of practice capabilities, aligned with the ITIL guiding principles.
This module contains two practice exams provided by PeopleCert, designed to simulate the actual certification exam environment. These tests are essential for assessing knowledge and preparation ahead of the final exam.
The final module offers practical information on how to book the certification exam and highlights other relevant courses that might be of interest. This module is designed to provide participants with next steps and additional learning opportunities within the ITIL framework.
This course is structured to ensure students are well-prepared to pass the ITIL 4 Practitioner: Monitoring and Event Management examination successfully.
Included in the course is a complimentary exam voucher.
Before scheduling your exam, it’s crucial to verify that your device meets the necessary technical specifications. For detailed instructions and additional information, please consult the PeopleCert website.
Exam voucher requests are generally processed within two working days, although it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, refer to the GEL Support & FAQs page.
ITIL 4 Practitioner: Monitoring and Event Management Exam
After passing the exam, you’ll earn the ITIL® 4 Practitioner: Monitoring and Event Management Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.

This course is also available as an instructor-led course.
This course is also available as an instructor-led course.
Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.
eLearning
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.
Get special discounted pricing when you prepay at a tiered level, allowing you to draw down on your balance for any course. Ideal for organisations looking to maximise their training budgets and invest in ongoing professional development.
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.
ITIL 4 helps organisations optimise IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.
We’re excited to announce an upcoming course that’s just around the corner! Register your interest by completing the form below, and you’ll be amongst the first to receive updates and exclusive details about the course. One of our team members will be in touch soon!
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
Arrange a private course exclusively for your team with group pricing.
Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.
Get special discounted pricing when you prepay at a tiered level, allowing you to draw down on your balance for any course. Ideal for organisations looking to maximise their training budgets and invest in ongoing professional development.
Please complete the form below, and one of our specialist team members will be in touch with you shortly. We look forward to working with you!
We’re excited to help you take the next step in your learning journey! We know how important it is to find the right training that aligns with your goals, and we’re here to make that process as smooth as possible.
By providing a few details and selecting the courses you’re interested in, you’ll receive a personalised quote from our dedicated team. We will also advise you of any discounts that we may have available.
Thank you for considering EA Learning as your training provider. We look forward to supporting you on your journey!