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ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

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Duration: 16+ Hours – 6 Months Access
Self-paced eLearning
Fully Accredited

Course Overview

Key Features

  • Exam voucher included
  • Course duration: 16+ hours
  • Access Period: 6 months
  • Tutor support
  • Quizzes and exam practice
  • Works on mobile devices
  • Provider: GEL
  • Accredited by: PeopleCert

Course Overview

In today’s business landscape, integrating IT into strategic planning and continuous improvement is crucial for organisational success. The ITIL® DPI module provides a comprehensive framework equipped with terms, tools, and best practices dedicated to effective IT governance. This includes methodologies for organisational change management and oversight of Governance, Risks & Compliance (GRC). ITIL DPI is designed for organisations aiming to plan and implement long-term changes effectively while ensuring these changes are justifiable to stakeholders and contribute to a culture of continuous learning and development. This module is perfect for any organisation looking to enhance their IT governance and drive impactful improvements across their services.

 

Why take this course?

  • GEL has been recognised as a ‘Market Leader’ in ITIL training by the independent authority, Course Conductor.
  • This course includes frequent knowledge assessments to enhance learning retention and provides a practice exam simulator to assist students in preparing for the ITIL DPI exam.
  • The course boasts interactive presentations, video tutorials led by instructors, and various resources developed with the expertise of seasoned ITIL professionals.
  • Every student receives a complimentary exam voucher (terms and conditions apply).
  • This ITIL® 4 Strategist: Direct, Plan & Improve course is accredited by PeopleCert.

 

Prerequisites:

ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL DPI exam, candidates must first have passed the ITIL® 4 Foundation exam.

Target Audience

  • ITIL Students: Those on the path to achieving the prestigious ‘ITIL Master’ level.
  • Exam Candidates: Individuals preparing to succeed in the ITIL 4 Strategist: Direct, Plan & Improve (DPI) exam.
  • Professionals in Management and Design: Continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers, and cloud systems engineers.
  • Organisations: Entities aiming to integrate ITIL DPI best practices to enhance their strategic and operational capabilities.
  • Career-focused Managers: Managers aiming to expand their qualifications in ITIL to advance to higher roles and increase their earning potential.

What will you learn?

  • Strategic Planning and Improvement: Understand methods for effectively planning, reviewing, and enhancing IT services and products.
  • Governance and Change Management: Gain skills to manage organisational change and align with Governance, Risk, and Compliance (GRC) frameworks.
  • Fostering a Learning Environment: Learn strategies to create an IT organisation that continuously learns and improves.
  • Real-World Application: Apply the concepts learned in the course to real-world organisational challenges.
  • Enhancing IT Practices: Acquire practical skills essential for directing, planning, and improving IT practices within an organisation.
  • Utilizing Lean and Agile: Explore how Lean and Agile methodologies can be implemented to benefit organisational practices.
  • Exam Preparation: Equip yourself with all the necessary knowledge and resources to pass the official ITIL 4 DPI exam.

 

The ITIL® 4 Strategist: Direct, Plan and Improve course is provided by GEL, an ATO of PeopleCert.

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

An Overview of ITIL 4 Strategist: DPI
Module 1: Concepts of Direct, Plan, and Improve
Module 2: Implementing Direction and Planning
Module 3: Principles and Methods of GRC
Module 4: Driving Continual Improvement
Module 5: Managing Organisational Change
Module 6: Metrics, Indicators, and Reporting
Module 7: Assessing Value Streams and Practices
Module 8: Engaging Stakeholders and Communication
Module 9: Dual Practice Exam Simulators
Module 10: Course Conclusion

Exam Information

This course is designed to prepare students to sit and pass the ‘ITIL Specialist: Direct, Plan & Improve’ examination. In order to sit the exam, students must satisfy be certified in ITIL® 4 Foundation.

Passing the ITIL 4 DPI examination is a prerequisite for completing both the ‘Managing Professional (MP)’ and ‘Strategic Leader (SL)’ streams. However, students only have to pass the exam once.

PeopleCert Exam Information

Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.

PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.

PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.

Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.

Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.

You can find detailed information on PeopleCert exam terms and conditions on our exams terms and conditions page.

ITIL® 4 Strategist: Direct, Plan & Improve exam:

  • This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

Digital Credentials:

After passing the exam, you’ll earn the ITIL® 4 Strategist: Direct, Plan & Improve Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
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ACT Government
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QUT
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Swinburne
VLine
TAC
Parks VIC
DOH
ACQ
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine
TAC
Parks VIC
DOH
ACQ
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine
TAC
Parks VIC
DOH
ACQ
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
Accenture
ACT Government
Munro Footwear Group
QUT
Queensland Government Health
Standard Process
Suncorp
Swinburne
VLine
TAC
Parks VIC
DOH
ACQ

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