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ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

IT doesn’t operate in isolation. Effective IT managers understand the necessity of evaluating interactions across various stakeholders, including users, suppliers, partners, and customers, to optimize service delivery fully. The ITIL® DSV module equips professionals with a suite of tools and techniques focused on maximising stakeholder value. Emphasising customer and user experiences, this module delves into journey mapping to ensure that all interactions contribute to enhanced service outcomes.

Duration: 16+ Hours – 6 Months Access
Self-paced eLearning
Fully Accredited

Course Overview

  • Exam voucher included
  • Course duration: 16+ hours
  • Access Period: 6 months
  • Tutor support
  • Quizzes and exam practice
  • Works on mobile devices
  • Provider: GEL
  • Accredited by: PeopleCert

Why take this course?

  • Good e-Learning is recognized as a ‘Market Leader’ in ITIL training, independently certified by Course Conductor, ensuring top-tier education quality.
  • The DSV course includes comprehensive knowledge checks and a practice exam simulator designed to help students effectively prepare for the ITIL DSV certification exam.
  • Every student receives a FREE exam voucher to facilitate their certification process (terms and conditions apply).
  • The course offers robust support and interactive learning materials, including slides and instructor-led audio, all developed in collaboration with seasoned ITIL experts.
  • This ITIL® 4 Specialist: Drive Stakeholder Value course is accredited by PeopleCert.

Prerequisites

ITIL® 4 Foundation is a prerequisite for this course. To sit the ITIL DPI exam, candidates must first have passed the ITIL® 4 Foundation exam.

The ITIL® 4 Specialist: Drive Stakeholder Value course is provided by GEL, an ATO of PeopleCert.

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.


Target Audience

  • Organisations aiming to implement ITIL 4 DSV best practices to enhance stakeholder relationships.
  • Practitioners seeking to deepen their understanding of how the framework integrates with broader IT strategies.
  • IT managers responsible for managing the interface between IT teams and various stakeholders, including customers and clients.
  • ITIL 4 learners who are working towards completing the Specialist series of modules.

What will you learn?

  • Service Level Agreement (SLA) Design: Learn the fundamentals of crafting effective SLAs that align with both service provider capabilities and customer expectations.
  • Managing Multiple Suppliers: Gain insights into the complexities of managing multiple suppliers, along with strategies for effective communication and relationship management to ensure service integration.
  • Customer and User Experience Design: Explore how to design compelling customer (CX) and user experiences (UX), including techniques for effective customer journey mapping.
  • Driving Stakeholder Value: Delve into strategies for driving stakeholder value, a critical component in the development, delivery, and continuous improvement of IT-enabled products and services.
  • Exam Preparation: Equip yourself with all the necessary knowledge and resources to successfully pass the official ITIL 4 DSV certification exam.
An Introduction to ITIL 4 Specialist: DSV
Module 1: Global Best Practice
Module 2: The Customer Journey
Module 3: Explore
Module 4: Engage
Module 5: Offer
Module 6: Agree
Module 7: Onboard
Module 8: Co-create
Module 9: Realise
Module 10: 2x Practice Exam Simulators
Module 11: Course Wrap-Up

Exam Information

This course prepares students to sit and pass the ITIL Specialist: Drive Stakeholder Value examination. Eligibility for the exam requires completion of the ITIL® 4 Foundation.

Before booking your exam, check that your device meets the necessary technical requirements, take a look at the PeopleCert website for more information.

Voucher requests are processed within two to five working days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, visit the GEL Support & FAQs page.

ITIL Specialist: Drive Stakeholder Value exam:

  • This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct

Digital Credentials:

After passing the exam, you’ll earn the ITIL Specialist: Drive Stakeholder Value Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.

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EA Learning is dedicated to empowering Enterprise, Business and IT Architects and Business Transformation professionals through industry-leading training and certification programs. We equip you and your teams with the knowledge, tools, and skills needed to excel in your roles and deliver substantial value to your organisation.

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EA Learning is a trusted training provider for banks, government organisations, and some of the largest tech (Fortune 500) companies globally. With over a decade of excellence in TOGAF training, developed in close collaboration with The Open Group, we have trained thousands of professionals worldwide. Our instructors with extensive industry experience, high exam pass rates, specialised focus, and premium client experience set us apart from other training companies.

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We have leveraged our expertise to create our own courses, such as the Applied Business Architecture course endorsed by the IIBA. Our strong industry relationships ensure that our training remains unique, relevant, and valuable. Additionally, we provide expert guidance to help you identify the best training pathway for your career or organisational goals.

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EA Learning is passionate about your success. By providing expert-led and guided training, coaching, and mentoring in Enterprise, Business and IT Architecture, Design and Transformation, we equip you with proven concepts, principles, and techniques to solve realworld problems and deliver valuable outcomes. Join us to experience the impact that premium, expert-led training can have on your career.

Choose How You Want to Learn

Virtual Classroom

This course is also available as an instructor-led course.

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Purchasing in: USD
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Classroom

This course is also available as an instructor-led course.

LOCATION
MONTH
Purchasing in: USD
There are currently no classes scheduled.

Self-Paced eLearning

Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) - eLearning
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$749.00

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Purchasing in: USD

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Trusted by Leading Organisations

KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco
KPMG
Capgemini
NSW Community & Justice
Commonwealth Bank
CityOfGoldcoast
HCF
Westpac
NSW Police
Charter Hall
Brisbane Airport
Hydro Tasmania
Albury City
AMP
Australian Retirement Trust
Tas Government
Data3
Fujitsu
NTT
SAP
Just Web Ops
CIOco

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