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Service Design, Human Centred, Customer ExperienceMar 07, 2019

Success factors for great employee experience design

Most of my design experience has been in service experience design for public services or internal employee experience. The similarity with these cohorts is their drive to achieve an outcome - they both usually need to deliver a service, in a monopolised environment, resulting in a lack of choice, as opposed to market driven consumer behaviour where customer insights are key to understand behavioural…

More articles from the team

 

How TOGAF Standard Version 9.2 differs from TOGAF Standard Version 9.1

TOGAF Standard, Version 9.2 is a great improvement on TOGAF Standard Version 9.1. The materials and flow in the latest release now has a more understandable, direct bearing on architecture practice and architecture consulting in general. The latest release supports the primacy of business thinking in architecture rather than a focus on IT, which was often how enterprise architecture has been seen.

Jim Francis

Apr 19, 2018
 

How Business Architecture can help Project Managers to be successful.

It was a great catch-all question as the answers provided gave a very good indication of where the candidate sat on the professional continuum for the role in terms of experience, knowledge and competence. It also served as a good way to educate the recruiter on the varied aspects of the role. One of the key insights that I discovered through this practice was how much different professions have evolved over time. No more so than the role of Project Manager.

Scott Comte

Mar 02, 2018
 

What has a greater impact on Digital Transformation?

Around this time 12 months ago Gartner predicted that half of EA Business Architecture initiatives in 2018 would focus on defining and enabling Digital Platform Strategies. While there hasn’t been follow up research to prove whether this prediction has come true, anecdotal evidence would suggest that the real situation is pretty close.

Scott Comte

Feb 14, 2018
 

Business Architecture White Paper Nothing Less Than Success

This whitepaper demonstrates how Business Architecture is being applied across industries and markets. It examines the benefits being realised by organisations who design their target state based on strategic business models that enable the business to execute on its strategy. It takes a look at a number of organisations who have used business architecture tools and techniques to tackle a number of the common business challenges that many businesses are facing around the world.

EA Learning

Feb 13, 2018
 

Does Agile need Architecture to be successful?

On a recent Agile training course, the instructor opened the session by saying “Agile without a plan is just chaos!” I would like to propose that Agile without effective Architecture will eventually lead to chaos, particularly if organisations try to scale their Agile practices without some form of guiding framework.

Scott Comte

Jan 25, 2018
 

Business Architecture in an Agile World – the What and the How.

My current, favourite question for Executives and Architects is “How do you see Architecture operating in an Agile environment.” This question usually elicits a wry smile and a response along the lines of “I will need to get back to you on that!” Many people are wondering how Architecture will fair in the world of Agile. My answer is I believe very well!

Scott Comte

Jan 04, 2018
 

The Value Model

Julie Choo, Applied Operating Model Design training course author, is in the process of launching an exciting new book that outlines The Value Model, highlighting how it works and how it really is the missing ingredient that makes a big difference in the strategy journey of a business or organisation.

Julie Choo

Nov 28, 2017
 

Bring Agile Beyond IT

Forbes magazine calls Agile the “The Best-Kept Management Secret on the Planet” and talks about how organisations that adopt Agile thinking are achieving benefits such as improved time to market and increased customer satisfaction (customer delight!) with their products and services.

EA Learning

Nov 09, 2017