This free introductory course serves as an introduction to the topic, providing valuable insights while allowing you to experience self-paced eLearning. It’s a great starting point for building foundational knowledge and exploring further learning opportunities.
As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
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As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
Why a free course, you ask? We are dedicated to ensuring that you are well-informed and confident in your educational choices. This ITIL® 4 Awareness course serves as a precursor, offering a hands-on experience of the world-class training that unfolds in our advanced ITIL® 4 Foundation, Specialist, and Leader courses, as well as the prestigious Managing Professional and Strategic Leader suites.
Step into the realm of IT Service Management (ITSM) effortlessly with our complimentary ITIL® 4 Awareness course! Designed to offer a foundational glimpse into the intricate world of ITIL – the gold standard in ITSM, this course is your gateway to unparalleled expertise and knowledge.
Get acquainted with the core principles, terminologies, and structure of ITIL® 4, a framework adopted by global enterprises for transforming IT service delivery. Our free introductory course is meticulously crafted to provide insights, showcasing the efficacy of our comprehensive, self-paced eLearning experiences.
Discover the pivotal role ITIL® 4 plays in empowering businesses, enhancing IT service management, and driving innovation. Witness firsthand the benefits and transformational impact that awaits, fostering an understanding that propels you towards becoming a certified ITIL® 4 practitioner.
Your journey to mastering ITIL® 4, elevating your career, and contributing to organisational excellence begins here. Embrace the opportunity – experience ITIL® 4 today!
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Awareness: ITIL® 4 is delivered by Good e-Learning. EA Learning promotes this course for Good e-Learning
ITIL® is a registered trademark of AXELOS. All rights reserved.
We specialise in partnering with organisations to build the confidence, competence and credibility needed to use architecture as a powerful enabler of business transformation through private training (classes held exclusively for your organisation) and regularly scheduled public classes.
Our specialist team takes the time to understand your organisation, covering your challenges, strategic priorities, capability gaps and where you are in your EA journey. From there, we prescribe training solutions that deliver meaningful, measurable outcomes.
Unlock significant savings as you scale training across your organisation, whether you register learners for public or private classes or a combination both.
For over 15 years, EA Learning has delivered The Open Group® accredited training courses to leading organisations to empower teams, build capability, drive transformation and achieve lasting impact.
We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.
EA Learning offers industry-leading training and certifications for enterprise, business and IT architects, and business transformation professionals.
Renowned for delivering consistently high quality learning experiences developed by industry experts, EA Learning has earned a strong reputation for excellence, with a 98% satisfaction rating across our courses.
Our expert instructors are industry leaders who bring extensive experience to every class, turning complex theory into practical, engaging learning.
Through rich anecdotes and industry-relevant examples, they deliver dynamic, impactful classes that build clarity and confidence, enabling you to immediately apply the skills you’ve developed.
Moving beyond passive learning, our eLearning courses feature engaging and interactive activities that reinforce key concepts, bringing them to life.
By integrating practical exercises and realistic case studies, we help to bridge the gap between abstract concepts and real-world implementation.
With instructors across the world, we offer virtual and in-person courses across various time zones to suit your schedule.
We specialise in working with organisations to create training packages, combining the potential to unlock huge savings with confidential, contextualised discussions reflect your organisational reality. Find out more.
Awareness: ITIL® 4
Welcome to ITIL 4 Awareness
This module introduces the course, including its structure and what kind of resources will be present throughout. It also outlines what students can find in the resources area, including a diagram pack, glossary, and course guide.
Module 1: Introduction to ITIL 4
This module offers an introduction to ITIL4, including what it is and how it enables and benefits ITSM. The module also looks at how ITIL has evolved over the years and how this led to the current structure of ITIL 4. Finally, the module takes students through the ITIL certification path and how they can achieve different levels of certification.
Module 2: The Key Concepts of Service Management
This module looks at the terminology and key concepts of ITIL 4, including terms that are essential for understanding ITIL in general. The module then examines value creation and co-creation, both of which are central concepts for the framework. Next, the module addresses the concept of ‘organisation’ and how it can take on different roles before moving on to different service offering categories. The module ends by examining the definition of ‘service management’.
Module 3: The Key Components of the ITIL 4 Framework
This module starts by looking at the Four Dimensions Model and the Service Value System (SVS), two key elements of ITIL 4. The module then looks at two components of the SVS, the Service Value Chain (SVC) and the ITIL Guiding Principles.
Module 4: Overview of Key Practices in ITIL 4
This module addresses another element of the ITIL SVS, the ITIL Practices. Specifically, it covers the purpose of and relationship between the seven key practices in the Service Value Chain.
Module 5: Memory Game
This module features a memory game to review the key terms that have been covered in the course so far.
Module 6: ITIL 4 Awareness Wrap-Up
This final module brings the course to a close by revisiting the elements that have been covered throughout. Together, these pieces add up to the holistic ITSM approach that is ITIL 4. Students are advised to download course materials to create toolkits for later reference.
There is no exam for this course. A certificate of completion will be issued.
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organisations design, develop, and continually improve their IT services.
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimise IT services for clients and employees.
Take the first step to certification by registering yourself or your organisation for an upcoming public class.
Get in touch with one of our experts to find out more about the course and learn how we can meet your organisation’s requirements.
