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As trusted global partners in advancing organisational architecture capability, we help organisations train entire teams through flexible delivery options, volume discounts, and dedicated account management.
We can provide guidance and help you choose an option to build the skills your organisation needs to drive successful transformation.
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
The ITIL 4 Practitioner: Deployment Management course focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging.
This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. Upon successful completion, IT professionals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the Deployment Management practice at both strategic and operational levels, maximising value from this practice area.
ITIL® 4 Foundation is a prerequisite for this course.
ITIL 4 Practitioner: Deployment Management offers professionals the opportunity to:
ITIL 4 Practitioner: Deployment Management is designed for:
The ITIL® 4 Practitioner: Deployment Management course is provided by GEL, an ATO of PeopleCert.
ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.
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We’ve worked with Fortune 500 tech companies, Big 4 consultancies, government agencies, major banks and IT companies.
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ITIL® 4 Practitioner: Deployment Management (DM)
Module 0: Welcome to ITIL 4 Deployment Management Practice
Duration: 55m
Module zero introduces you to the course main features, learning plan, aims and objectives, and structure.
Module 1: Key concepts
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the deployment management practice. It then describes the practice success factors (PSFs) and the key metrics of the deployment management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the two deployment management practice processes: Deployment model development and improvement, and deployment lifecycle management. It describes the inputs, outputs and key activities of both processes.
The module goes on to explain how the practice supports service value streams, and how the deployment management practice is integrated in the organisation’s value streams.
We finish by describing the two key roles involved in the practice and how to position the deployment management practice in the organisational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the deployment management practice.
We start by explaining automation and tooling, and providing recommendations for the automation of deployment management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for deployment management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Deployment Management Practice wrap-up
Duration: 5m
Module 5 provides information on booking the exam and other courses of interest.
PeopleCert Exam Information
Your exam voucher will be sent to you shortly after you purchase your course. The exam voucher must be redeemed on the PeopleCert website before starting your course. Redeeming the exam voucher allows customers to access the official eBook.
PeopleCert exams can be taken online, through your web browser or using ExamShield proctoring software. Candidates choose how to take their exam in their account area on the PeopleCert website.
PeopleCert operate an exam insurance scheme called Take2. If you would like the opportunity to retake the exam , you must purchase Take2 before taking your exam.
Take2 can be purchased through your PeopleCert account up to 15 minutes before your exam.
Alternatively, you can become a PeopleCert Plus member to receive a free resit for all certifications you take.
After passing the exam, you’ll earn the ITIL® 4 Practitioner: Deployment Management Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.
ITIL® 4 Practitioner: Deployment Management (DM) Exam
Pre-requisites: ITIL® 4 Foundation
ITSM, or IT Service Management, involves applying policies, procedures, and best practices to optimise IT services for both clients and employees, enhancing efficiency and satisfaction.
ITIL 4 represents the latest evolution of ITIL, the globally recognised framework for ITSM. It provides a comprehensive set of best practices that guide IT-powered organisations in designing, developing, and continuously improving their IT services.
Originally, ITIL stood for ‘Information Technology Infrastructure Library.’ However, as the framework has evolved with frequent updates, it is no longer considered a static ‘library.’ Currently, ITIL doesn’t stand for anything but continues to be a leading model for IT service optimisation.
The ITIL certification journey begins with the ‘ITIL Foundation’. After achieving this, individuals can advance through ‘Practice Manager,’ ‘Managing Professional,’ or ‘Strategic Leader’ streams. Mastery of all streams enables one to qualify as an ‘ITIL Master.’ Additionally, there are four ITIL extension modules for those focusing on specific ITSM areas, which are not part of the main ITIL pathway.
ITIL certification can significantly enhance a professional’s earning potential. According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 annually, varying by experience, role, and certification level.
ITIL equips users with best practices for developing efficient IT services, fostering a culture of continuous improvement. This ensures services remain aligned with business objectives, optimises resources, and facilitates ongoing enhancements.
ITIL 4 helps organisations optimise IT practices, supports continuous quality improvement, and remains adaptable to integrate with other methodologies like DevOps. Its forward-looking approach ensures it remains relevant as technological and best practice standards evolve.
PeopleCert is a prominent accrediting body that owns and oversees several best practice frameworks, including ITIL 4, PRINCE2, MSP, PRINCE2 Agile, and AgileSHIFT.
ITIL 4 seamlessly integrates with other frameworks such as Agile, DevOps, Lean, and PRINCE2, enhancing its adaptability and applicability across various organisational contexts.
Take the first step to certification by registering yourself or your organisation for an upcoming public class.
Get in touch with one of our experts to find out more about the course and learn how we can meet your organisation’s requirements.
