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ITIL® 4 Practitioner: Problem Management (PRM)

Duration: 5 Hours – 3 Months Access
Self-paced eLearning
Exam Voucher Included
Fully Accredited

Course Overview

Key Features 

  • Exam voucher included
  • Course duration: 5 hours
  • Access Period: 3 months
  • Tutor support
  • Quizzes and exam practice
  • Works on mobile devices
  • Diagram pack
  • Provider: GEL
  • Accredited by: PeopleCert

Course Overview

The ITIL® 4 Practitioner: Problem Management practice course equips IT professionals with the skills and methodologies necessary to effectively identify, analyse, and mitigate errors in the live environment. This practice is crucial for maintaining service integrity and optimising the IT service lifecycle. Here are some key benefits that service providers can expect from implementing robust problem management practices: 

  • Increased Reliability of IT Services: By systematically addressing and resolving root causes of incidents, IT services become more reliable and efficient, reducing the occurrence of errors and enhancing overall performance.
  • Reduced Losses and Costs: Effective problem management helps minimise the financial impact associated with service outages or degradation. By resolving underlying issues, organisations can avoid repeated incidents that lead to significant losses and operational disruption.
  • Fulfilment of Service Quality Targets: Problem management plays a critical role in achieving high service quality standards. It ensures that services meet agreed-upon specifications and customer expectations, leading to higher satisfaction and trust.
  • Reduced Technical Debt: Addressing problems at their root cause reduces technical debt over time. By eliminating recurring issues and improving systems, organisations can invest more efficiently in future innovations rather than constantly addressing past inadequacies.
  • More Even and Predictable Utilisation of IT Support Resources: With fewer emergency fixes and reduced firefighting, IT support teams can manage their workload more effectively. This leads to better resource allocation, allowing for more strategic tasks and projects to be undertaken.

 

Why take this course?

  • Good e-Learning stands out as an award-winning provider of online training and has been independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
  • The ITIL Practice Manager syllabus provides a modern and comprehensive perspective on IT service management, making ITIL qualifications highly sought after by employers in the IT sector
  • The course has been developed with insights from leading experts, including authors of various ITIL 4 publications
  • Students of Good e-Learning benefit from free exam vouchers, covering the costs of the exam (terms and conditions apply)
  • This ITIL® 4 Practitioner: Problem Management course is accredited by PeopleCert 

 

Prerequisites 

ITIL® 4 Foundation is a prerequisite for this course. 

Target Audience

  • IT Operations personnel
  • IT Service Managers
  • Product Managers

What will you learn?

  • Fundamental Concepts of the Practice
  • Success Factors of the Practice
  • Processes within the Practice
  • Essential Roles and Competencies in the Practice
  • The Impact of Technology and Automation on the Practice
  • The Contribution of Partners and Suppliers to the Practice
  • The ITIL Capability Model

 
 

The ITIL® 4 Practitioner: Problem Management course is provided by GEL, an ATO of PeopleCert. 

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved. 

Module 0: Welcome to ITIL 4 Problem Management Practice
Module 1: Key concepts
Module 2: Processes and people
Module 3: Enabling the practice
Module 4: The practice exams
Module 5: ITIL 4 Problem Management Practice wrap-up

Exam Information

This course is structured to ensure students are well-prepared to pass the ITIL 4 Practitioner: Problem Management examination successfully. 

Included in the course is a complimentary exam voucher. 

Before scheduling your exam, it’s crucial to verify that your device meets the necessary technical specifications. For detailed instructions and additional information, please consult the PeopleCert website. 

Exam voucher requests are generally processed within two working days, although it may take up to five days. Ensure to request your exam voucher during the course access period, which begins on the date of purchase. For more details, refer to the GEL Support & FAQs page. 

ITIL 4 Practitioner: Problem Management Exam 

  • Format: Multiple-choice 
  • Number of Questions: 20 
  • Duration: 30 minutes (extended to 37.5 minutes in countries where English is a second language) 
  • Exam Conditions: Closed book, only materials provided during the exam may be used. 
  • Passing Mark: 65% 

 

Digital Credentials:

After passing the exam, you’ll earn the ITIL® 4 Practitioner: Problem Management Badge, which you can proudly display on your LinkedIn profile to showcase your achievement and expertise.

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Choose How You Want to Learn

Virtual Classroom

This course is also available as an instructor-led course.

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Classroom

This course is also available as an instructor-led course.

LOCATION
MONTH
Purchasing in: USD
There are currently no classes scheduled.

Self-Paced eLearning

Learn at your own pace with ease! To access the course portal, simply register and follow the steps to complete your payment via card or invoice. Once payment is confirmed, you’ll receive access within 24 to 48 hours.

ITIL® 4 Practitioner: Problem Management (PRM) - eLearning
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