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EA Learning is dedicated to empowering Enterprise, Business and IT Architects and Business Transformation professionals through industry-leading training and certification programs. We equip you and your teams with the knowledge, tools, and skills needed to excel in your roles and deliver substantial value to your organisation.
We pride ourselves on delivering premium training experiences. Our instructors are not just presenters, they are industry leaders with real-world experience. This allows them to provide deep insights and practical examples that bring the course material to life. Our commitment to quality ensures that you receive the best possible training to achieve superior results and reach your highest potential.
EA Learning is a trusted training provider for banks, government organisations, and some of the largest tech (Fortune 500) companies globally. With over a decade of excellence in TOGAF training, developed in close collaboration with The Open Group, we have trained thousands of professionals worldwide. Our instructors with extensive industry experience, high exam pass rates, specialised focus, and premium client experience set us apart from other training companies.
We have leveraged our expertise to create our own courses, such as the Applied Business Architecture course endorsed by the IIBA. Our strong industry relationships ensure that our training remains unique, relevant, and valuable. Additionally, we provide expert guidance to help you identify the best training pathway for your career or organisational goals.
EA Learning is passionate about your success. By providing expert-led and guided training, coaching, and mentoring in Enterprise, Business and IT Architecture, Design and Transformation, we equip you with proven concepts, principles, and techniques to solve realworld problems and deliver valuable outcomes. Join us to experience the impact that premium, expert-led training can have on your career.
Core Specialisation: We are dedicated solely to Architecture, Design and Business Transformation, offering specialised training in these disciplines backed by genuine expertise.
Preferred Training Provider by Leading Organisations World-Wide: Trusted by major banks, government organisations, and top Fortune 500 tech companies worldwide.
Expert Instructors: Learn from industry leaders with real-world experience and a proven track record in their teaching disciplines.
High Exam Pass Rates: Our comprehensive preparation ensures you are well-equipped to excel in your exams.
Premium Experience: Enjoy exclusive classes with dedicated instructors and a limited number of class participants, ensuring an engaging and focused learning environment.
Expert Created, Industry-Informed Courses: Our training programs are developed and informed by industry experts, ensuring relevant and up-to-date content.
Globally Recognised Certifications: We deliver internationally recognised certifications, helping you advance your career and validate your skills.
Extensive Class Date and Time Zone Options: Select from a wide range of class dates that suit your schedule, with options available in various time zones globally.
Comprehensive Training Solutions- We offer a range of training solutions designed to fit your needs:
Virtual Classroom: Participate in interactive, instructor-led online training that is exclusively designed for a virtual environment. Our dedicated instructors run these classes live, ensuring a fully immersive and engaging experience. This is our most popular format, offering high-quality education without compromise, accessible from anywhere in the world.
In-Person Classroom: Benefit from direct, face-to-face instruction in a traditional classroom setting.
Public Classes: Join scheduled classes with peers from various organisations, providing valuable networking opportunities.
Private In-House Classes: Exclusive training for groups within your organisation, featuring a comprehensive, hands-on approach with contextualised content and dedicated support from the EA Learning team.
Self-Paced eLearning: Learn at your own pace with flexible online courses.
Why a free course, you ask? We are dedicated to ensuring that you are well-informed and confident in your educational choices. This ITIL® 4 Awareness course serves as a precursor, offering a hands-on experience of the world-class training that unfolds in our advanced ITIL® 4 Foundation, Specialist, and Leader courses, as well as the prestigious Managing Professional and Strategic Leader suites.
Step into the realm of IT Service Management (ITSM) effortlessly with our complimentary ITIL® 4 Awareness course! Designed to offer a foundational glimpse into the intricate world of ITIL – the gold standard in ITSM, this course is your gateway to unparalleled expertise and knowledge.
Get acquainted with the core principles, terminologies, and structure of ITIL® 4, a framework adopted by global enterprises for transforming IT service delivery. Our free introductory course is meticulously crafted to provide insights, showcasing the efficacy of our comprehensive, self-paced eLearning experiences.
Discover the pivotal role ITIL® 4 plays in empowering businesses, enhancing IT service management, and driving innovation. Witness firsthand the benefits and transformational impact that awaits, fostering an understanding that propels you towards becoming a certified ITIL® 4 practitioner.
Your journey to mastering ITIL® 4, elevating your career, and contributing to organisational excellence begins here. Embrace the opportunity – experience ITIL® 4 today!
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Awareness: ITIL® 4 is delivered by Good e-Learning. EA Learning promotes this course for Good e-Learning
ITIL® is a registered trademark of AXELOS. All rights reserved.
This module introduces the course, including its structure and what kind of resources will be present throughout. It also outlines what students can find in the resources area, including a diagram pack, glossary, and course guide.
This module offers an introduction to ITIL4, including what it is and how it enables and benefits ITSM. The module also looks at how ITIL has evolved over the years and how this led to the current structure of ITIL 4. Finally, the module takes students through the ITIL certification path and how they can achieve different levels of certification.
This module looks at the terminology and key concepts of ITIL 4, including terms that are essential for understanding ITIL in general. The module then examines value creation and co-creation, both of which are central concepts for the framework. Next, the module addresses the concept of ‘organisation’ and how it can take on different roles before moving on to different service offering categories. The module ends by examining the definition of ‘service management’.
This module starts by looking at the Four Dimensions Model and the Service Value System (SVS), two key elements of ITIL 4. The module then looks at two components of the SVS, the Service Value Chain (SVC) and the ITIL Guiding Principles.
This module addresses another element of the ITIL SVS, the ITIL Practices. Specifically, it covers the purpose of and relationship between the seven key practices in the Service Value Chain.
This module features a memory game to review the key terms that have been covered in the course so far.
This final module brings the course to a close by revisiting the elements that have been covered throughout. Together, these pieces add up to the holistic ITSM approach that is ITIL 4. Students are advised to download course materials to create toolkits for later reference.
There is no exam for this course. A certificate of completion will be issued.
This course is also available as an instructor-led course.
This course is also available as an instructor-led course.
This free introductory course serves as an introduction to the topic, providing valuable insights while allowing you to experience self-paced eLearning. It's a great starting point for building foundational knowledge and exploring further learning opportunities.
eLearning
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.
Get special discounted pricing when you prepay at a tiered level, allowing you to draw down on your balance for any course. Ideal for organisations looking to maximise their training budgets and invest in ongoing professional development.
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organisations design, develop, and continually improve their IT services.
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimise IT services for clients and employees.
We’re excited to announce an upcoming course that’s just around the corner! Register your interest by completing the form below, and you’ll be amongst the first to receive updates and exclusive details about the course. One of our team members will be in touch soon!
At EA Learning, we’re committed to supporting your team’s training needs and helping you maximise your budget. Here are a few ways we can assist:
Arrange a private course exclusively for your team with group pricing.
Save on training costs with exclusive bulk pricing discounts when you prepay for multiple courses or places on classes.
Get special discounted pricing when you prepay at a tiered level, allowing you to draw down on your balance for any course. Ideal for organisations looking to maximise their training budgets and invest in ongoing professional development.
Please complete the form below, and one of our specialist team members will be in touch with you shortly. We look forward to working with you!
We’re excited to help you take the next step in your learning journey! We know how important it is to find the right training that aligns with your goals, and we’re here to make that process as smooth as possible.
By providing a few details and selecting the courses you’re interested in, you’ll receive a personalised quote from our dedicated team. We will also advise you of any discounts that we may have available.
Thank you for considering EA Learning as your training provider. We look forward to supporting you on your journey!